Hollingsworth Richards Ford

I will be posting a more in depth review later this week regarding my experience with Hollingsworth Richards Ford. The in depth review will contain a timeline (that starts 2 years ago and ends last week) of regarding my experience with Hollingsworth Richards Ford. The in depth review will contain a timeline (that starts 2 years ago and ends last week) of the 6 times my car was in their shop, along with invoices/receipts. However, in the meantime, I wanted to ensure everyone knew what kind of customer service this dealership is providing. - in addition to their poor workmanship. AVOID THIS DEALERSHIP AT ALL COSTS! I have never in my life been treated so poorly. The service manager - Melissa Stevens - is by far the worst service manager I have ever known. And my dad was a service manager for over 30 years, as well as my grandfather owning a Ford dealership company for many years. I was lied to, spoken down to, and given minimum information throughout the entire process. When I tried to speak with the service manager's boss - Hope, who I believe is a Hollingsworth - to discuss my situation, Melissa Stevens told me she was unavailable "for a period of time" and would not get me in touch with her. After everything I went through, I will make sure that everyone knows how horrible this dealership is and how they treat their customers. More

The staff is super nice I just love all the people that I’ve dealt with a always go above and beyond to make sure their customers are satisfied I’ve dealt with a always go above and beyond to make sure their customers are satisfied More

Marlin was patient with my evolving decision making and worked hard to find a vehicle that I was happy with. worked hard to find a vehicle that I was happy with. More

Always a pleasure dealing with. We live out of town and this is the third vehicle we have purchased. We live out of town and this is the third vehicle we have purchased. More

Always a perfect pleasure in dealing with Eddie and his staff. That is why they have my business and all my friends. staff. That is why they have my business and all my friends. More

Tanya was very amazing to work with. She was very welcoming and easy to talk with. Answers all questions knowledgeable and very professional. She was very welcoming and easy to talk with. Answers all questions knowledgeable and very professional. More

Quinn was awesome . This is my third car from y’all Quinn has sold all three cars to me This is my third car from y’all Quinn has sold all three cars to me More

Tonya “Tee” was amazing! She made purchasing a vehicle pleasant and enjoyable! Tee, I love my Bronco! Thanks to you and Wes for a great experience! She made purchasing a vehicle pleasant and enjoyable! Tee, I love my Bronco! Thanks to you and Wes for a great experience! More

The service department has horrible customer service. I called them and left a voicemail to be called back but they did not answer. So I called the next week and left another voice message and was still I called them and left a voicemail to be called back but they did not answer. So I called the next week and left another voice message and was still ignored. After a couple more days I demanded to speak with someone immediately and finally got through. Once I scheduled an appointment and brought my car, the service department told me that they found the problem and other problems as well and they all needed to be fixed immediately. I told them to fix all the things that I couldn’t fix or that I didn’t want to spend the time to fix and said to leave the other problems. After inspecting the “other problems“ I found that they actually were not problems and the parts were perfectly good and did not need to be replaced for another year or two. DO NOT bring your vehicle for any type of maintenance otherwise, you’ll wind up paying way more money then you should for problems that don’t exist More