Hollywood Chrysler Jeep

Make sure you look good at your out the door price because as many times as I said that I didn’t want the extended warranty they snuck it under my nose and I didn’t realize it until I looked at my fin because as many times as I said that I didn’t want the extended warranty they snuck it under my nose and I didn’t realize it until I looked at my finance paperwork at my house. When I called they said that they had made a “mistake” and for me to come back and re do my papers. Oh. And they said that the bank never got the paperwork for the loan with the warranty however when I received my first bill the amount with the warranty is on the payoff amount. Horrible experience find another dealer if you can. I have to now wait on them to supposedly resolve this. More

Clean, professional, friendly, open to negotiation. I interact with sales, services and finance and the experience was great. Only negative (not addressed to the people I talked with) is several upchar I interact with sales, services and finance and the experience was great. Only negative (not addressed to the people I talked with) is several upcharges and unnecessary services that the client is force to pay for (LoJack, NSD, Kahu GPS, ect). I am not happy to be required to pay for things I am not going to be using specifically if the price point is extremely over prices ($2,000+) More

Eddie was awesome, he gave me all the feed back that I need, quick and easy need, quick and easy More

Service department is short staffed but they are honest and doing their very best to get your car on the road again. Polite and respectful customer service. Thank you Jose! and doing their very best to get your car on the road again. Polite and respectful customer service. Thank you Jose! More

Thank God you hired Helen. I’ve been going to your dealership to do service on my 2012 Jeep Liberty for years and I finally Get a service agent who would call back immediately I’ve been going to your dealership to do service on my 2012 Jeep Liberty for years and I finally Get a service agent who would call back immediately and answer her phone. She would explain everything to me and then take the time to call my husband immediately and do the whole explanation and breakdown again. Really good customer service. More

Service change water pump twice and the mechanic stained front seat sweat smell, the engine bay was very clean, and returned very bad. At the first visit i had to take a uber and spend 100$ round trip, neve front seat sweat smell, the engine bay was very clean, and returned very bad. At the first visit i had to take a uber and spend 100$ round trip, never offers a loan or car rental, the second time i asked again and got car rental More

They were very helpful and kind. Best dealership I have been to. Very knowledgeable abs helped me find the perfect car. Best dealership I have been to. Very knowledgeable abs helped me find the perfect car. More

Very fast service, and the mechanics were very nice and professional, everything take less than 45 minutes… professional, everything take less than 45 minutes… More

The service was great. The drop off and pick up were fast. They arranged a the rental car. The car was returned to me on time as promised. The drop off and pick up were fast. They arranged a the rental car. The car was returned to me on time as promised. More

There was a recall on my Chrysler Pacifica so I stopped in without an appointment. As I waited in the short line for service I could see the service reps busy with other customers. My turn came and a f in without an appointment. As I waited in the short line for service I could see the service reps busy with other customers. My turn came and a friendly looking man named Carlos Castro approached my car and introduced himself and asked how he could help me. I explained and Carlos took down my VIN number, he asked me to follow him and we went to his little office desk. After printing up some paperwork for me to sign, I handed over my keys and asked where I could wait. Carlos directed me to the waiting room where there was a coffee machine and a large TV. I decided to wait in the showroom where there are tables and I could write a note and people watch. Less than an hour passed and Carlos came to me with the paperwork and took me to the checkout deck. There I was greeted by a woman that had me sign another paper and gave me my keys. There was no charge since it was a Chrysler recall. The dealership was clean and the people were attentive. I was thankful. I will be going back for tune-ups and oil changes but I will schedule ahead and ask for Carlos Castro to be my Service Advisor. Carlos can be reached directly at 954-342-5164 or Carlos.castro@Hollywood CJ.com More