Hollywood Chrysler Jeep

Late one evening after work in June 2012, I drove to the Hollywood Chrysler Jeep dealership with cash in hand to purchase a 4 door Jeep Wrangler (Used). I test drove one I liked that was in my price range. Hollywood Chrysler Jeep dealership with cash in hand to purchase a 4 door Jeep Wrangler (Used). I test drove one I liked that was in my price range. At the time our 2 month old son was asleep at home so my wife could not visit the dealership that night to give her opinion on the vehicle. The sales manager agreed to let me drive the vehicle home and keep it for the evening so that I could "take my wife out to breakfast in the morning with the baby and stop by afterwards to finish the deal." I had the cash in my hand to purchase the vehicle and inquired as to if I should supply a deposit. The sales manager assured me by specifically stating, "you have the keys to the vehicle, nobody is going to sell it out from under you overnight." The next morning we went to breakfast and arrived at the dealership by 9:30am. Upon arrival the salesman told me that he had the contract all wrote up and just needed my signature. He left to retrive the contract and moments later the Sales Manager came into the office and asked for the keys, he stated the Jeep was sold to another couple minutes ago. So with my 2 month old son and wife waiting to take our new vehicle home, the dealshership sold the Jeep and told me, "tough luck kid." The sales manager continued to disrespect me by stating, "It's time you learned a lesson in life, the sale isn't complete until you sign on the line." Let me assure you, no sale will ever be complete between me and Hollywood Chrysler Jeep ever again in my lifetime. Studies have shown that a happy customer only tells a handful of people but an unhappy customer will tell dozens. I've eclipsed the dozens figuire and will gladly tell anyone/everyone I know to NEVER trust the sales team at this dealerhsip. More

All the people we delt with were professional. The transaction went smoothly. They earned our business. We lease and everything was done over the phone, until we were ready to come in for a test dri transaction went smoothly. They earned our business. We lease and everything was done over the phone, until we were ready to come in for a test drive. The next day we came back for the car and it was a very positive experience. More

We have been dealing with Hollywood Chrysler-Jeep for 12 years. We have recommended the dealership to others who have purchased their vehicles there. All of the personnel were courteous, pleasant and acco years. We have recommended the dealership to others who have purchased their vehicles there. All of the personnel were courteous, pleasant and accommodating. This includes the sales staff, service writers and the mechanics. We have nothing but high praise for all of them. More

To whom it may Concern: This is an email that I tried To whom it may Concern: This is an email that I tried to send to MR. John Berry, Mr. Steve Fury (Fioravante), Also New Car Sales Manager Raheal (un To whom it may Concern: This is an email that I tried to send to MR. John Berry, Mr. Steve Fury (Fioravante), Also New Car Sales Manager Raheal (unsure of spelling Mr. Berry`s partner), Jeff (Their Boss), Marvin Simon (Drove me all the way back home and initial paperwork), Pete Lombardo (Parts Director), Ken (Service Director), and all the great ladies behind the scenes that answered my calls, as well as all those that I forgot, Whewwww... Basically the whole dealership. E-mail below please make sure these employees are noticed for their above and beyond treatment and courteousness. Just wanted to give you gentlemen a heads up, I just logged onto Jeep VOTS and noticed that My Jeep is being shipped!!! I`m already loving it, thanks to you guys!!. Also, Mr. Berry and Mr. Fury; I just saw that there are some "2013" cash incentives available to me that just came out in the last few days, finally. I called the incentives department and Michelle provided me with the information: She said you guys can follow up with her if you had any questions and she could be contacted at the, Chrysler Incentives Assistance Center at 1-800-227-0757. Also, John don't waste your time with the Disabled Vets (Military Rewards) incentive. Michelle at customer service incentives, said they just received notice last Friday that effective immediately the program is only eligible to 100% Disabled Veterans or 20 year retirement, oh well still proud to be a VET!!. I would like to ask that you Gentlemen please save the incentives cash into a Parts Account or hold the refund for me however you can until I am able to make to the dealer, while I recover from becoming a member of the "Zipper Club" (Heart Surgery/Triple By-pass On (9/17/2012, WEWHOOO!!!). Thank you Gents for all that you have done in making this car buying experience one that I will never forget. If I hear of anyone that's looking for a car I will be sure to send them your way, even if it’s not a Jeep or a Chrysler that they are looking for, I will try my best to tell them what an awesome staff and product your dealer offers, I will do my best to convince them not to waste any time on deciding what kind of vehicle they want and direct them straight to Hollywood Jeep. (Not trying to Kiss A** here but that's how I feel, another dealership and sales staff might have gave me a heart attack before my actual surgery). I would like to emphasize that I took my time in making my decision when shopping for the Jeep, some dealers, about six (6), (I will not even mention) were awful, no enthusiasm to say the least, and full of fairytales, and well I will just leave it at that. The whole deal at Hollywood Jeep literally took me about 20 minutes to settle on a fair deal for both, of course not including finalizing documents and such, I even had a trade, which I feel that I was given a fair and honest price (Happy). I would like to add that these guys had no idea about my heart surgery, so this great deal was not made because of sympathy. I found out of my condition about two weeks later. If I would have known, I more than likely would not have purchased a vehicle rite now. A car shopper from what I read, usually stays away from the smaller dealers because of less wiggle room, who would have known a small dealer like Hollywood Jeep would have beat all the other dealerships by a mile!! Well sorry for being so long winded, I just have allot of time on my A** rite now. Thank you again and I will be in touch, and I will buy another vehicle from you guys. Catch you all on the FLIP SIDE!! Or should I say on the ZIP SIDE LOL :-) Yours truly; Felix de la Vega CELL (772) 216-1782, I will have my cell at my bed side till my baby arrives in my garage. More

Went with my wife to purchase a pre-owned Dodge. I have never had such a pleasurable experience purchasing a vehicle. I was fully expecting this to take six hours of my Saturday. I was in and out in two an never had such a pleasurable experience purchasing a vehicle. I was fully expecting this to take six hours of my Saturday. I was in and out in two and a half, including test drive and unrelated conversation with our amazing sales person, Peter Bassuk. The Caravan was very fairly priced. I'm not sure you can truly appreciate how awesome it is to not have to haggle. Right out of the gate, the asking price was right where my research said it should be. Congratulations on doing something no other automotive dealership in South Florida can: price a car fairly.I got pretty much exactly what I wanted for my car. Again, the lack of haggle is jaw dropping. I honestly cannot voice a high enough recommendation for Hollywood Chrysler. They will be my first stop for all my vehicle purchases. More

Very caring to get you the car you want. Was a straight shooter, No bull with the sale price and incentives. Ver helpful on the financing side too. shooter, No bull with the sale price and incentives. Ver helpful on the financing side too. More

I would like to personally thank Walter Stuart for an awesome buying experience. He made my husband and I feel like we were part of the Hollywood Chrysler Jeep family. He was patient with our many ques awesome buying experience. He made my husband and I feel like we were part of the Hollywood Chrysler Jeep family. He was patient with our many questions & gave us guidance as needed. We purchased a Chrysler 300 S that we are incredibly satisfied with. A special thanks to Steve in financing as well. It was the 2nd time we've worked with him & again, another great experience. More

Ricky and Jonathan gave millionaire service for a couple little fixes to my windshield wiper sprayer. They had tremendous contagious calming affect on a frantic customer. I will continue to use Hollywood Je little fixes to my windshield wiper sprayer. They had tremendous contagious calming affect on a frantic customer. I will continue to use Hollywood Jeep for all my service needs. The Service Department has always treated me with respect. More

My problems with the dealership 1.) Check Engine light My problems with the dealership 1.) Check Engine light was left on as I drove off the lot 2.) Damage to body of jeep (11 days still not fixed) 3. No My problems with the dealership 1.) Check Engine light was left on as I drove off the lot 2.) Damage to body of jeep (11 days still not fixed) 3. No gas in car at time of purchase 4.) Not explained the service contract had a deductible until I went to service 5.) Lack of a 2nd key and the guy who promised it is no longer with the dealership 6.) slow response time in service. The check engine was not taken care of the day I bought the car, which I feel the dealership did not have my best interests mind rather than just pushing the sale transaction forward as fast as possible. The safety of my family was put on the backburner after hearing what the repair entailed on jeep "fuel line leak" Had damage to the body jeep that was not addressed nor fiexed. Attempted to contact the manager he did not want to contact me and sent me back to my sales guy. The dealership needs to take responibilty I sat their service watiing area for 5hrs waiting for a check engine light to be fixed something that should have been done before the sale was completed. I am not satisfied with the service I have received about the only thing This dealership does not put the customer first because this is clearly not the case in my situation. More

Called repeatedly to discuss a used car they were advertising as being in good shape. Told them we were driving up from Marathon in the Keys with cash in hand to buy the car. Salesman says only issue advertising as being in good shape. Told them we were driving up from Marathon in the Keys with cash in hand to buy the car. Salesman says only issue is a ding on the door. We get there and find a huge hole in the front bumper, dings all down the side of the car, a hole in the fender and a heavily oxidized rear bumper. Spent five hours driving 250 miles round trip. xxxxxxx salesman actually said he "must have missed the holes" when confronted. More