Hollywood Chrysler Jeep - Service Center

Overall the experience was good. The service advisor Stacy Ann was knowledgeable. Not only disappointment with the dealership was that a thermostat for my vehicle was not in stock an The service advisor Stacy Ann was knowledgeable. Not only disappointment with the dealership was that a thermostat for my vehicle was not in stock and was on backorder anywhere from 4 to 6 weeks. The dealership was unable to provide me with any guidance in this matter. More

All my questions and concerns were answered and was given a thorough review of the diagnostics performed to my Jeep after the service. I was appreciative that my service tech came by and discussed personally a thorough review of the diagnostics performed to my Jeep after the service. I was appreciative that my service tech came by and discussed personally what my next visit needs would be. As a long time customer those little things mean alot. More

took almost a month for a recal repair and they never answer any phone number or messages answer any phone number or messages More

Neyma does not answer her phone . Communication issues. I called many times . When I went to pick up the car. It was not ready ! Communication issues. I called many times . When I went to pick up the car. It was not ready ! More

It gives me great pleasure to mention that I am very satisfied with The service received at your location . satisfied with The service received at your location . More

The service was good and they were done with the car in a reasonable amount of time reasonable amount of time More

They go out of there way to take care of you, I will not take my vehicle anywhere else. Jorge has been helping me from the start. Thank you again take my vehicle anywhere else. Jorge has been helping me from the start. Thank you again More

Not sure how to put it in perspective but there is no communication at all from the service department, unless you call 50 times in 3 weeks you won’t get any responses at all on the status on your car, u communication at all from the service department, unless you call 50 times in 3 weeks you won’t get any responses at all on the status on your car, unbelievable the incompetence of people’s communications, to be honest I don’t know how they still in business More

I was very disappointed with the service, or should I say lack of service, I received. My vehicle was there for over 5 weeks and I could never get any help. It was like pulling teeth to get someone to even p lack of service, I received. My vehicle was there for over 5 weeks and I could never get any help. It was like pulling teeth to get someone to even pick up the phone. I talked to someone on the chat box on their website and was promised that a manager would call me, but never did. I spoke with a gentleman on the phone who promised a call back and never received. All in all very unsatisfactory. More

The dealership as a whole does not have a great focus on customer service. I expected better. customer service. I expected better. More