Brayan Osorio

I am extremely disappointed with my recent experience at Hollywood Chrysler Jeep Dodge Ram’s Body Shop. In 2024, after an accident involving my brand-new 2024 Jeep Wrangler Willys, I chose this dealershi Hollywood Chrysler Jeep Dodge Ram’s Body Shop. In 2024, after an accident involving my brand-new 2024 Jeep Wrangler Willys, I chose this dealership for repairs because I wanted genuine Jeep parts used on my vehicle. The repair process took nearly three months, and I even had to return shortly after receiving the vehicle because the steering wheel became dislodged. Recently, while gathering repair records for an ongoing Jeep arbitration case, I visited the body shop seeking copies of my repair documents. Body Shop Manager Brayan Osorio told me the records were archived, unavailable, and that there was no one else I could contact regarding the matter. When I attempted to ask additional questions, I was met with an argumentative attitude and raised voice. Fortunately, I went to the Service Department afterward, where Allison and Rebecca were professional, courteous, and able to locate the records within a short period of time. Their assistance directly contradicted what I had been told in the Body Shop. My issue is not that records may take time to locate. My issue is the lack of professionalism, poor customer service, and inaccurate information I received from management. Customers deserve to be treated with respect, especially when seeking documentation related to repairs performed by the dealership. I want to thank Allison and Rebecca for their excellent customer service. They turned a frustrating experience into a positive one. More

Report | Print

Good friendly folks. They took their time did a professional job. They even found some things behind the fender they could have skipped and I might have missed. They work They took their time did a professional job. They even found some things behind the fender they could have skipped and I might have missed. They worked well with my insurance company AUSAA. Thanks More

by RJANZAN Verified Customer Verified Customer

Report | Print

I appreciate the work done on my rv. It was done well and quality work. It was done well and quality work. More

by camkarwar Verified Customer Verified Customer

Report | Print

Excellent services good communication fast response good customer service nicole was great and Brian was great too customer service nicole was great and Brian was great too More

by rvcava Verified Customer Verified Customer

Report | Print

Collision center staff is very professional and very good at what they do. I recommend them at what they do. I recommend them More

by Cuadros5682 Verified Customer Verified Customer

Report | Print

Collision work is very poor quality. Leo is a lier. Paint job has bubbles. Parts installed don’t line up. Different gap sizes tolerances off. They damaged my key fob. Trust interior Leo is a lier. Paint job has bubbles. Parts installed don’t line up. Different gap sizes tolerances off. They damaged my key fob. Trust interior covered with paint sanding residue. Poor quality Collison repair. More

by WALSHCONSTRUCTIONGROUP Verified Customer Verified Customer

Report | Print

I had the pleasure of working a car deal with the General Manager Nick Burba! I can’t say enough about the exceptional service I received from him. Great energy and unbelievable service! Thank you Nick Manager Nick Burba! I can’t say enough about the exceptional service I received from him. Great energy and unbelievable service! Thank you Nick More

Report | Print

The Collison department is a top notch professional and service oriented outlet of this organization where the service department is the exact opposite. Highly recommend the Collision department. service oriented outlet of this organization where the service department is the exact opposite. Highly recommend the Collision department. More

by pks Verified Customer Verified Customer

Report | Print

Wonderful job by the collision center. Bryan communication is outstanding and always willing to help. I couldn’t be happier. Bryan communication is outstanding and always willing to help. I couldn’t be happier. More

by gil marcondes Verified Customer Verified Customer

Report | Print

The staff is kind and compassionate kept me well informed of the repairs. Bryan is an outstanding manager the store is clean and well organized. of the repairs. Bryan is an outstanding manager the store is clean and well organized. More

by leonardgiuliano Verified Customer Verified Customer

Report | Print