Hollywood Chrysler Jeep - Service Center

The service department has been good to me for 15 years! ! Thank you Brandon for always going out of your way to help me with my Jeep. ! Thank you Brandon for always going out of your way to help me with my Jeep. More

often no - one answers the phone when you push the button for the service dept. 3 times we gave a message to a live worker to find out about are vehicle with no call back. for the service dept. 3 times we gave a message to a live worker to find out about are vehicle with no call back. More

She was a great service advisor, she kept in contact with me all the time and let me know what was going on with my recall me all the time and let me know what was going on with my recall More

Hard to reach employees all the time and time and time and time and time and time and time More

Horrible communication, no updates, management is worthless, mechanics are not trained. All jeep dealers suck! I will never buy a jeep again as the service in every south Florida location can not fix worthless, mechanics are not trained. All jeep dealers suck! I will never buy a jeep again as the service in every south Florida location can not fix anything properly. More

Catlyn iin express service may be new but what a pro; she actually met me at my car, introduced herself and handled everything; called to update me on the tech”s progress and then immediately when my car was actually met me at my car, introduced herself and handled everything; called to update me on the tech”s progress and then immediately when my car was ready! So happy! She is a great addition to the jeep Chrysler family. More

Bernalson was very helpful and kind. He made the process easy and quick. Oil change was quick He made the process easy and quick. Oil change was quick More

I dropped my vehicle off last year, 12-30-24 with concerns about excessive oil use.and smelling oil burning. Sixteen (16) days later no one had even looked at the vehicle and when I got someone on th concerns about excessive oil use.and smelling oil burning. Sixteen (16) days later no one had even looked at the vehicle and when I got someone on the phone they didn't even know where it was. When I would call I got the phone call pass-around and elevator music until the system disconnected. I never got to speak to the person who took the vehicle in, or a service manager, or anyone of substance to tell me what the status was. I went and picked my vehicle up and will never go back to them again for anything. It's a shame because I bought the vehicle there. I have bought a few new vehicles in my lifetime and this was the first used vehicle. No dealership was as bad as this. Never again. More

Christian was kind and helpful- thanks for evrything you didn’t help with the car the other day - didn’t help with the car the other day - More

Neyma Cuello demonstrated a lack of follow-up and failed to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t un to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t until I escalated the issue to Jeep corporate that I received the proper customer service and follow-through, as no one seemed to care prior to that. While we are now past this issue and in a better place, this survey pertains to Neyma, and my responses reflect my experience in 2024.customer service. Based on this experience, I will not be working with her again. More