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Hollywood Chrysler Jeep - Service Center
Hollywood, FL
1,515 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,515 Reviews of Hollywood Chrysler Jeep - Service Center
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June 12, 2025
8 days for a diagnostic…. . absolutely unacceptable. I picked up my car before being seen because that is insane! I had ZERO communication on updates or a timeline. Nobody answ . absolutely unacceptable. I picked up my car before being seen because that is insane! I had ZERO communication on updates or a timeline. Nobody answers the phone, responds to voicemails or texts. Somehow the sales department were the only ones who tried to help the service department is NON-EXISTENT. I went to my other Jeep dealership and had a same day diagnostic, horrible experience. I understand busy or delays but communicate it !!!!!!! More
by kellyjordan
Verified CustomerEmployees Worked With
June 12, 2025
She was very nice and professional and offered if there's anything she can do to make my wait more comfortable. anything she can do to make my wait more comfortable. More
by yehrany1959
Employees Worked With
June 12, 2025
Really love the help I got from Douze… he’s very calming and made it easy and made it easy More
by cexygurll
Employees Worked With
June 09, 2025
I found out Saturday that my son died in his sleep Friday night, so I needed an oil change to drive up to New Jersey, I went to two oil stores but they could not do my fiat, my second son called you and you night, so I needed an oil change to drive up to New Jersey, I went to two oil stores but they could not do my fiat, my second son called you and you took care of it! I was very upset when I got there so I apologize to the girl and mechanic. Thank you I will be back!! More
by lauraleeofhollywood
Employees Worked With
June 08, 2025
Mechanics are not well trained They do not know how to do a proper diagnostic of your car do a proper diagnostic of your car More
by jfherrera11
June 07, 2025
After buying my vehicle here, and assured anything going wrong with the vehicle would be fixed, I was given a very hard time, and ended up having to pay $900, and the issue still persists. wrong with the vehicle would be fixed, I was given a very hard time, and ended up having to pay $900, and the issue still persists. More
by Mike Maloney
Employees Worked With
June 07, 2025
Good afternoon. I must say My experience was very good. Had no issues with the Service Department I was very pleased with them always kept me in the loop of what was I must say My experience was very good. Had no issues with the Service Department I was very pleased with them always kept me in the loop of what was going on, and I was very happy with the Service. More
by eljabao1968
Employees Worked With
June 07, 2025
Jordan was awesome! He made this process so much smoother. He provided Good customer service! He made this process so much smoother. He provided Good customer service! More
by pjamesley57
Employees Worked With
June 06, 2025
Communication was terrible - I didn’t receive updates or call backs for over 24 hours after dropping my car off. Left 5 messages until we received a call back. call backs for over 24 hours after dropping my car off. Left 5 messages until we received a call back. More
by Santangelo
Employees Worked With
Other Employees :
Jordan - was very helpful after I finally received a call back
June 06, 2025
I waited over two hours before anyone even acknowledged my car. After that, I was told I’d need to leave it without being offered a loaner—despite it being under warranty. Since then, I’ve had to call more my car. After that, I was told I’d need to leave it without being offered a loaner—despite it being under warranty. Since then, I’ve had to call more than six times just to get an update, but all I reach is an automated message. I’m currently paying out of pocket for a rental with no information on my vehicle’s status. No one returns calls or follows up. More
by smikelonis
Employees Worked With
