Hollywood Chrysler Jeep - Service Center

I was extremely pleased with the service provided by Jorge and Allison ! They both worked together as a team and made my experience a very happy and memorable one. They both exceeded my expectations! Jorge and Allison ! They both worked together as a team and made my experience a very happy and memorable one. They both exceeded my expectations! The service in my opinion was very effective and efficient! Thank you very much Jorge and Allison, in the Rental department for going above and beyond, to make my experience such a smooth and pleasant! Keep up the great service! More

Unorganized, all customer where unhappy, never I will go back. I could not belevied what I was seeing. back. I could not belevied what I was seeing. More

Service was quick. Jorge was really cool and helped me out! Will definitely be back for services. Jorge was really cool and helped me out! Will definitely be back for services. More

Our agent, Jorge, did a great job keeping us informed. Unfortunately I had to return vehicle due to poor maintenance and quality. Upon picking it up now my check engine light is on. The negative batter Unfortunately I had to return vehicle due to poor maintenance and quality. Upon picking it up now my check engine light is on. The negative battery terminal was loose and the air flow sensor was not connected. Will need to drop off for a third time. Little faith in mechanical department! More

First time here since moving from Texas to get service on my jeep. I immediately found the phone service and procedure to arrange service very trying and no one ever called back after leaving messages. Upon my jeep. I immediately found the phone service and procedure to arrange service very trying and no one ever called back after leaving messages. Upon arriving for service, the parts department appeared a bit more concerned over chatting with friends and then to find out the part they advised was in stock was indeed not…told the parts department appeared was to come from another dealer…more time wasted…my time! When asked the parts dept agent if we could ask the 4 guys sitting 8 ft away chatting with other workers…his reply was “I don’t like doing business with them!” Very interesting statement! We then waited for Stacy to become available so I could make an appt for next day…on my time again and another 20 min one way drive. Next day I arrived, greeted by Stacy who got me checked in and said it would take about an hour and one hour later vehicle was ready…great service! So my issues are, I might look elsewhere moving forward with service on my jeep based on day one and the several phone attempts to speak with someone…the rift between the parts department and the chatty Kathy service guys…oh by the way…I was the one who first greeted them, not them. But Stacy was awesome! First impressions are lasting and not sure I want to spend anymore of my time to work around y’all’s issues and lack of professionalism. Too much competition to have y’all figure out what’s important on my time. The reason I gave one star is because in surveys 2,3 and 4 stars get tossed out. More

Probably the worst service that I have ever experienced when it comes to a dealerships service department. I was overcharged, not paid attention to, my service rep was rude and my engine light has been on when it comes to a dealerships service department. I was overcharged, not paid attention to, my service rep was rude and my engine light has been on since I left the dealership. Never again will I bring my truck here to get maintenance or will I ever be buying from this establishment in the future. More

I arrived and it was not busy, jeep went right in. Only comment to make was the final latch for the hood was not closed! I realized that when I got home! I drive from Miami for service so glad the ini Only comment to make was the final latch for the hood was not closed! I realized that when I got home! I drive from Miami for service so glad the initial clip was latched because it would have been a bad incident if it would have not been secured. All in all great experience! More

Your dealership ordered a radio console for me. I was advised the radio came in and ready to be installed, I made an appointment came in and was advised that radio couldn't be installed. They have I was advised the radio came in and ready to be installed, I made an appointment came in and was advised that radio couldn't be installed. They have to order another radio in July 2025. I called back after arriving home and called parts department and was told the July date has been removed and now was able to be ordered now. I have to wait another 3-4 weeks. The radio was ordered again April 18, 2025. I have no updates or haven't heard from anyone. Still waiting... More

No one answers phone Lost my insurance paperwork Didn’t receive complete assessment of problems found Didn’t receive complete assessment of problems found More

Great sales staff and service, i strongly recommend you visit and get a car or your vehicle service, ask for Richard Vargas. visit and get a car or your vehicle service, ask for Richard Vargas. More