Hollywood Kia

Very professional Maria was very good at her job. She kept me informed and was very professional She kept me informed and was very professional More

It was very communicative The work was done in the time quoted It was a nice experience quoted It was a nice experience More

GREAT SERVICE, GREAT SERVICE DEPT TEAM, EXCELLENT COMMUNICATION,THANK YOU FOR EVERYTHING!!! SEE YOU NEXT TIME! COMMUNICATION,THANK YOU FOR EVERYTHING!!! SEE YOU NEXT TIME! More

Jason Raffo was very helpful. Jason Raffo was very helpful. The service was completed quickly and included a car wash. Jason Raffo was very helpful. The service was completed quickly and included a car wash. More

He took the time to to help me get my speed view back on the dashboard screen. the dashboard screen. More

I had an excellent experience with the Kia service team! Everyone was courteous, professional, and warm, showing genuine empathy and care. Their technical expertise gave me confidence in the service my vehi Everyone was courteous, professional, and warm, showing genuine empathy and care. Their technical expertise gave me confidence in the service my vehicle received, and their welcoming approach made the entire experience a positive one. Truly impressive service; five stars well deserved. What stood out most was the human touch behind the service. I felt valued and respected, and the team’s kindness made a lasting impression. Combining technical expertise with genuine compassion is what makes a service experience exceptional. Thank you for creating the kind of experience that earns both trust and loyalty, given that this was my first service encounter after purchasing my 27 Telluride a few months ago!!! More

I have three months left on my current Kia lease, and I've been receiving nonstop calls from multiple people at Hollywood Kia trying to get me into a new vehicle. I eventually spoke with Valentin, who I've been receiving nonstop calls from multiple people at Hollywood Kia trying to get me into a new vehicle. I eventually spoke with Valentin, who I understand is a manager at the dealership. I explained my entire situation, including that I wanted to trade in my current leased vehicle early. I was very upfront about my budget: **my monthly payment needed to be under $600, including the trade-in of my existing lease.** Valentin assured me that there were numbers we could work with. I made it clear that if he could make that happen, I would come in that same day or on Sunday to finalize the deal. Over the following days, I continued receiving calls, appointment requests, and messages from different people at the dealership. Despite already explaining my situation and budget, the calls just kept coming. Fast-forward to today. I received yet another call, this time with numbers that were higher than what we had discussed. When I brought up Valentin's earlier assurances, things took a completely different turn. Valentin called me and essentially told me that the numbers I was asking for were impossible, that he had hoped I would be more flexible, and that **if I expected those numbers, I shouldn't waste my time coming into the dealership.** What makes this particularly frustrating is that I have the entire conversation documented in iMessage, including screenshots. I was crystal clear from the beginning about my budget. I even explicitly told him that if the payment was a dollar over what we agreed upon, I would not move forward with the deal. There was absolutely no misunderstanding about my expectations. **If those numbers were never realistic, why tell me otherwise? Why repeatedly encourage me to come into the dealership, make appointments, and rearrange my schedule, only to tell me at the last minute that what we discussed was impossible?** I understand that dealerships want to make sales, and I understand that not every deal is going to work. That's perfectly fine. What I don't appreciate is being led to believe that we have an agreement when apparently we never did. This entire experience has been incredibly frustrating and has completely turned me off from doing business with Hollywood Kia. I would have much rather been told upfront that my budget wasn't achievable than have my time wasted with promises that couldn't be delivered. **Respect people's time, be transparent about the numbers, and don't make promises just to get someone through the door.** That's not how you earn a customer's business, especially someone who was genuinely ready to come in and sign a new lease. More

Easy process easy process easy process easy process easy process easy process easy process easy process easy process easy process easy More

The service was fast, the people were friendly and the technician explained everything in detail. technician explained everything in detail. More

Service was quick and efficient. My service provider/ guy manny was very proactive on keeping me updated throughout getting service completed. My service provider/ guy manny was very proactive on keeping me updated throughout getting service completed. More