Hollywood Kia

Fue una persona genial muy amable generoso sincero…. Muy recomendable. Nos fuimos muy contentos con su servicio. Muy recomendable. Nos fuimos muy contentos con su servicio. More

Aurora she was professional ,answer my questions promptly The problem is with the repair Same problem occurs The problem is with the repair Same problem occurs More

I drove into this establishment at approximately 2:00 pm to have my 2016 Kia Sorento serviced for a possible driver-side lightbulb replacement and to have them investigate why my windshield washer fluid doe to have my 2016 Kia Sorento serviced for a possible driver-side lightbulb replacement and to have them investigate why my windshield washer fluid does not remain in the reservoir. I was taken to a service advisor named Maria. As she was writing up my work order for the technician to address, she advised that there would be a diagnostic, which would be charged to determine the cause(s). I agreed to the charge and proceeded to sign off on the work order. I expressed to her that I will be waiting in the lobby/waiting area, she insisted that I don’t wait there as it may take some time. So, I called at approximately 5:30 pm to determine the status/issue with my vehicle. Maria answered and began to express that I arrived in the afternoon, and the diagnostics take several hours. Therefore, my vehicle will not be available until tomorrow. I expressed why I was not told that at the time when I arrived for this service; I could and would have then decided whether to proceed or to reschedule the service. We began to argue back and forth; I expressed my frustration, which had nothing to do with the cost but with the lack of customer service, customer care, follow-up, and sheer arrogance. NOT ONE BIT OF INTERSPECTION AT ALL (Deception 1). I then demanded to speak to a manager; she first told me that all managers were gone. Only to then be placed on the phone with a gentleman named Jason (who was supposedly the manager), (Deception 2). He began repeating the same things as Maria. I demanded either my vehicle back, a loaner, or a rental, as this is not going to be my inconvenience due to their negligence and lack of proper disclosure. He then expressed that they were able to secure a rental vehicle for my use at the nearby Enterprise. I expressed that I was already en route to the dealership and would be there before they closed. I arrived, and they were waiting with what looked to be a reservation confirmation; I was feeling somewhat upset, but appreciated that a solution was made. I left and immediately drove to Enterprise, which was literally down the street (approx. a 1-minute drive). I showed the paper provided by Kia-Hollywood and expressed that they told me you were expecting my arrival. The agent looked at the paperwork and advised me that they’re closed, and furthermore, they never spoke to anyone here (Deception 3). I was so fumed, I walked back to the dealership in approx. 5 minutes, as my ride was now gone. I approached the service area where Maria was still working and expressed my outrage and disgust, which she took for aggression. I explained to Maria that while I may be aggravated and very upset, I’m not being aggressive to you, nor have I ever been to anyone else. I expressed to her the fact that you’re unable to understand why I’m in rage and upset, which is unbelievable. Yes, I admit to using expletives as I feel I was not being heard, I was overspoken, and being deceived/disregarded. It’s the very lack of customer service an customer care that this company lacks. Seeing nothing was going to be resolved, I went to Kia-Hollywood Sales Area with the intent to simply obtain the name and contact information for the General Manager of Kia-Hollywood. I was later approached by Mr. Erwin Martinez, Used Car Director, who asked what occurred and proceed to give me the contact information to the Service Director, Victor. He took my contact information and said he would pass it on to the General Manager. I was later contacted by another service advisor attempting to mediate the situation, which I appreciated (sorry I did not get her name). She advised me that the technician could have my car ready (minus any service repairs), and I can come by to pick it up. She explained that I can reschedule the service for a later date/time. I expressed to her while I really appreciated her efforts, I expressed to both her and Mr. Martinez that I have NO DESIRE TO RETURN TO KIA- More