everything worked out well i showed oriel what i was
looking for he definitely got me in and out i left with a brand new car same day!!
looking for he definitely got me in and out i left with a brand new car same day!!
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by Ana
Verified Customer
Verified Customer
Aug 15, 2026 -
Hollywood Kia responded
Our team enjoyed helping you find your Kia K5 and drive away in it that same day. Hearing that everything worked out well and that Oriel got you in and out so quickly means a lot to our team.
Hollywood K LLC Stole $84,000 via federal funds wire.
Never delivered a usable vehicle. Took the money on 6/4/26. The defect was raised in writing relentlessly to no remedy. The only response from Hollyw
Never delivered a usable vehicle. Took the money on 6/4/26. The defect was raised in writing relentlessly to no remedy. The only response from Hollywood K LLC was when they acknowledged the defect was known prior to inducing the buyer into signing the paperwork on 6/5/26 under post wire pressure. Then, days later, after the dispute was well known, the manager RENNER TOLEDO WENT AND SIGNED THE CONTESTED PAPERWORK ON 6/8/26. Today is 6/11/26 and the vehicle has been sitting for almost 7 full days without access by the buyer or exclusive keys. The keys remain with the previous owners possession.
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by lw1
Verified Customer
Verified Customer
Other Employees Tagged:
Oriel Kennion
Jun 17, 2026 -
Hollywood Kia responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure this doesn't happen again.
Jun 22, 2026 -
Hollywood Kia responded
We take all customer feedback seriously; however, we must respectfully clarify several inaccuracies in this review to provide proper context.
The vehicle in question was delivered as a pre-owned unit in its agreed-upon condition at the time of sale, including being provided with one key. At no point was there any intent to mislead or withhold information regarding the vehicle.
After delivery, we made multiple good-faith efforts to assist in resolving the concerns raised. This included actively working to locate and secure a second key for the vehicle. Once located, we coordinated to have the additional key delivered directly to you—at no cost—ultimately saving you the expense of replacing a lost key.
We understand the situation has been frustrating, but it is also important to note that our ability to fully resolve all concerns was impacted by challenges in communication and coordination on next steps.
That said, our team remains fully committed to resolving this matter and reaching a fair outcome. We encourage you to contact our management team directly so we can continue working toward a resolution in a productive and cooperative manner
Took $83,355.
74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership.
The car was never delivered or was
74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership.
The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR.
[many docs e-signed]
E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR.
was the digital stamp on the last signature.
This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate.
Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery.
They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same.
For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc.
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by 44758 AUTO TRUST
Verified Customer
Verified Customer
Other Employees Tagged:
Liz Hernandez,
Carlos Azahares,
Daniel Salazar,
Ryan Hall,
Victor Llano,
Carlos Salazar,
Jose Sanchez,
Dani Bello
, RENNER TOLEDO, “Johnathan” (used car buyer), TOLEDO ZARRAGOI
Jun 17, 2026 -
Hollywood Kia responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I had an amazing experience this past weekend at
Hollywood Kia! Oriel was incredible from start to finish—he really took care of me, moved fast, and made the whole process easy and stress-free. Even
Hollywood Kia! Oriel was incredible from start to finish—he really took care of me, moved fast, and made the whole process easy and stress-free. Even with my credit situation and a low down payment, he made it happen and got me into a great car way quicker than I expected.
The GM Ryan also came through and made sure everything was handled smoothly. You can tell they really care about helping people, not just making a sale. I left feeling taken care of and honestly just grateful for how everything worked out.
If you’re thinking about getting a car, definitely go see Oriel and the team at Hollywood Kia—they really go above and beyond.
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by ojetter
Verified Customer
Verified Customer
Jun 02, 2026 -
Hollywood Kia responded
We’re delighted Oriel and Ryan provided such attentive care, helping you drive off in your Honda Civic faster than expected. Thank you for sharing your experience and congratulations on your new Civic!
I went for a recall that came out well.
Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me
Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
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by PGARFIELD1954
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Hollywood Kia responded
Thank you for trusting us with your Kia K5 recall. We’re pleased the inspection and fluid top-ups went quickly and that you felt well informed throughout. We hope to assist you again soon.
Increíble concesionario increíble sus vendedores.
Increíble la gente de finanzas. Les agradezco en el Alma todo lo que hicieron por mí. Dios los bendiga
Increíble la gente de finanzas. Les agradezco en el Alma todo lo que hicieron por mí. Dios los bendiga
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by jizornosa
Verified Customer
Verified Customer
May 28, 2026 -
Hollywood Kia responded
Thank you for choosing us for your used Nissan Rogue purchase. Oriel and our finance team appreciate your kind words and it was a pleasure assisting you. We wish you many wonderful miles ahead and blessings to you too.
La asistente aurora estuvo siempre pendiente a cada uno
de los detalles que le mencioné y a poder solucionar cualquier inconveniente
de los detalles que le mencioné y a poder solucionar cualquier inconveniente
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by JUANCAMILO9AF
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Aurora Vargas
Apr 30, 2026 -
Hollywood Kia responded
Thank you for sharing your experience with your Kia Sorento. We’re glad our assistant stayed attentive to every detail you mentioned and resolved any concerns. We appreciate your five-star rating and look forward to helping you again.
He was very knowledgeable and took the time to explain.
It was a good experience
It was a good experience
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by kimberlyanita
Verified Customer
Verified Customer
Apr 20, 2026 -
Hollywood Kia responded
We’re happy our team took the time to explain everything and made your Mazda purchase a positive one. Thank you for sharing your experience. We look forward to helping you again.
Amazing from the beginning to end smiles from ear to ear
I love my new Kia sportage
I love my new Kia sportage
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by Shalaura.downing
Verified Customer
Verified Customer
Other Employees Tagged:
Ray in the finance department
Mar 02, 2026 -
Hollywood Kia responded
Congratulations on your new used Kia Sportage Hybrid. We’re thrilled it was a seamless journey filled with smiles, and that Oriel was able to assist at every turn. Enjoy every drive in your Sportage Hybrid!
Easy and straightforward.
Oriel was very helpful. I’m happy with the Soul. It’s just what I wanted.
Oriel was very helpful. I’m happy with the Soul. It’s just what I wanted.
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by ostheims
Verified Customer
Verified Customer
Feb 18, 2026 -
Hollywood Kia responded
Thank you for noting how straightforward the process was and how helpful Oriel was. We’re glad your Kia matches exactly what you were looking for. Please let us know if we can help you with anything else.