Hollywood Kia

This lady is awesome. Although she no longer works there, you really need to locate her and hire her back. The absolute epitome of professional, kind, sales women. Although she no longer works there, you really need to locate her and hire her back. The absolute epitome of professional, kind, sales women. More

$4600 in predatory fees. They list prices labeled as “under market” or a “good deal,” but they tack on over $4,600 in extra fees—not including taxes. $2,000 for cleaning and They list prices labeled as “under market” or a “good deal,” but they tack on over $4,600 in extra fees—not including taxes. $2,000 for cleaning and preparing the car for sale, which any reputable dealership would consider a standard cost of doing business. An almost $1,300 document fee, which is especially predatory considering California’s cap is $85. Almost $600 in “electronic filing fees”, and $200 in PTA fees. When we pointed out the astronomical fees, the salesperson admitted that they price the cars lower to appear competitive and then add fees, as that’s how they make profit. To deflect, they’ll send a link to an overpriced model on another site. The key difference? That other business isn’t hiding fees. The “out the door” price that they offered was over $4,000 higher than another dealership offering the same car, with only a 5,000-mile difference. It’s not just the outrageous fees—the communication is also unprofessional. Calls and texts go unreturned. Despite salespeople ignoring follow-ups, the receptionist will reach out to see if you have questions and promise to have someone call you back, but no one ever does. Getting a call back from a salesperson can take 3-4 weeks, during which the price fluctuates, but it’s never worth the hassle or cost. This dealership is far more focused on exploiting customers with hidden fees and poor communication than on providing an honest and transparent car-buying experience. Avoid at all costs. More

I brought my car in for its first service consisting of an oil change and tire rotation. It took two hours while I waited at the dealership. Why did I have an appointment?None of the sales and service advi an oil change and tire rotation. It took two hours while I waited at the dealership. Why did I have an appointment?None of the sales and service advisors that were there when I got the car are no longer there and the new staff did not appear professional. More

Check in was quick, but there was computer issues that prolonged my wait time at least a hour more than needed prolonged my wait time at least a hour more than needed More

Excellent KIA service in the South Broward area. Have been a customer for over a decade with never any issues. Have been a customer for over a decade with never any issues. More

I made an appointment for them to re-check my brake light on the right side of my car, my appointment was 10:15 am. I did not leave until 2pm. That was my third time coming there, then he said are you sure t on the right side of my car, my appointment was 10:15 am. I did not leave until 2pm. That was my third time coming there, then he said are you sure this is the same light from last time. I did not ask or authorize them to do anything else, because I had to be back at work within a hour. The job should not have taken so long. More

Brandon the service provider was great. Very communicative and helpful. However, the technician didn’t test drive my car before I picked it up so I had to bring it back for unbalanced tires Very communicative and helpful. However, the technician didn’t test drive my car before I picked it up so I had to bring it back for unbalanced tires. He also didn’t put my spare back under the car and just threw it on top of all my stuff in the trunk. More

Friendly, knowledgeable and respectful. The staff was prompt and very helpful. Even transferring the insurance was made easy! The staff was prompt and very helpful. Even transferring the insurance was made easy! More

The overall process was very good. Both Nadim in Sales and Yajaira in F&I were a pleasure to work with. Both of them displayed excellent customer service. Both Nadim in Sales and Yajaira in F&I were a pleasure to work with. Both of them displayed excellent customer service. More

Received very good service from everyone I dealt with during my recent purchase on the 31 during my recent purchase on the 31 More