Hollywood Kia - Service Center

Hollywood Kia provided very professional and courteous service. They were are also attentive to my service requirements. service. They were are also attentive to my service requirements. More

Ive gotten 3 cars from Hollywood Kia and they always go above and beyond. The customer service is excellent and if you have an issue they listen and do their best to resolve it. Abriam,Garfield, Ray, Richa above and beyond. The customer service is excellent and if you have an issue they listen and do their best to resolve it. Abriam,Garfield, Ray, Richard amd basically the whole team are great! Its always a pleasure to go to Hollywood Kia. More

Kevin Mullins was outstanding as my service provider from start to finish EXCELLENT service thanks start to finish EXCELLENT service thanks More

I purchased a new car at Hollywood Kia roughly 5 years ago and am the sole owner of the vehicle. Hollywood Kia claims "at Hollywood Kia we are committed to providing exceptional customer service from star ago and am the sole owner of the vehicle. Hollywood Kia claims "at Hollywood Kia we are committed to providing exceptional customer service from start to finish". When I called last week to ask questions about an issue with my vehicle, Steve in the service department insisted I had no warranty on my car at all (Kia Corporate said they have no idea why he told me that), told me repeatedly I was not the 1st owner (I am the sole owner of the car since it was driven off the lot), hung up on my twice because he didn't want to answer anymore questions because he had another customer waiting. Then after calling back to complain about Steve, someone connected me to a service Manager who said his name was Jason, who kept cutting me off telling me he's too busy with other customers and will have to call me back because he's helping customers standing in front of him. Heed the takeaway that Hollywood Kia values in-person customers more than a customer on the phone. After I was told another manager would call me back, nothing. I had to follow-up again to ask why my call was not returned and the response was, “I was busy”. My next step was to submit a complaint to the General Manager of the dealership via their TALK TO THE GM online feedback form, but the General Manager is also too busy to respond to a complaint or to reach out to a loyal Kia customer. If this is considered exceptional customer service, Hollywood Kia may need to reassess its standards. Hollywood Kia is clearly not concerned with losing me as a customer, but they have lost a customer and hopefully more potential customers. More

Advisors are knowledgeable about the services and explain what is needed first. Also, they provide excellent customer service what is needed first. Also, they provide excellent customer service More

Ricardo Romano treats you as his family, like a best friend and makes you want to return. Kia Pebroke Pines is where I will only purchase a future car as well as continue maintenance- best service friend and makes you want to return. Kia Pebroke Pines is where I will only purchase a future car as well as continue maintenance- best service More

Scheduled an appointment to address the recalls as my window molding detached during drive. Today and previous engagements with Kevin, my service advisor, have been professional, attentive, informative, window molding detached during drive. Today and previous engagements with Kevin, my service advisor, have been professional, attentive, informative, and responsive, he presents a pleasant and caring attitude, all attributes I’m sure every customer expect but don’t often receive. I noticed the added check-in attendant at arrival, nice addition and she was pleasant as well. I noticed some upgrades to the shop including the large digital display promoting Food and beverage, nice added benefit hopefully customers partake. Would’ve been 5 star rating but shop didn’t have full set of trims to replace so Now I have to bring vehicle back, quite inconvenient for a customer, especially given it’s a national recall so you would expect supply chain to be ready….Cheers More

Best dealer good customer service in and out good mechanic all my problems solved quickly mechanic all my problems solved quickly More

I found the service very fast and efficient. The service personnel were very courteous and patient in addressing my questions. Thank you very much, Edward Friedlander The service personnel were very courteous and patient in addressing my questions. Thank you very much, Edward Friedlander More

Always very friendly, fast service. Amenities are good, clean. No issues with Hollywood Kia service center Amenities are good, clean. No issues with Hollywood Kia service center More