Holm Automotive Center Inc

Holm Automotive Center Inc responded

Thank you for letting us know your thoughts on your most recent service visit. Your polite and sincere feedback will help serve the entire team as we transition new members into our service department. We are incredibly sorry for the failure to complete your inspection with the high degree of accuracy and efficiency that we are well known for as this should always be the standard. Our fixed operations manager will be reaching out to review the situation and provide assistance. - Kindest Regards, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for your kind review! We're thrilled to hear that you had a great experience during your recent service visit at Holm Automotive. Our team always strives to provide excellent customer service, and we're glad to know that we were able to accommodate your appointment on short notice. Your appreciation means a lot to us, and we're here to help anytime you need our assistance. Thank you for choosing Holm Automotive, and we look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for bringing this matter to our attention. Please allow me the opportunity to contact our leadership team and the collision center manager to get more information so that we may address your concern promptly with transparency and respect. We appreciate your patience. - Sincerely the Holm Automotive Team.

Holm Automotive Center Inc responded

Hi, we are so happy to read such a great review about our store! Thanks for talking time to reflect on your visit to Kansas and Holm Automotive Center. It was a real pleasure to serve your needs and Caysen and Ross will really appreciate the kind feedback. Put us on the radar for your next visit, or take advantage of your two years complimentary maintenance when you pass through! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your feedback on your recent service visit at Holm Automotive! We're delighted to hear that our team's frequent reminders and friendly, efficient service made a positive impression on you. We believe in maintaining open lines of communication with our valued customers to ensure a smooth and convenient experience. When you're ready to trade we'll be more than happy to assist you. Feel free to reach out to us when the time comes, and we'll be ready to help you find the perfect vehicle for your needs. Thank you again for your review, and we look forward to serving you in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are very disappointed to hear that we failed to meet your expectations and appreciate you taking time to reflect on your most recent experience. Your candid feedback is forthright, honest, and well stated. Thank you for the opportunity to learn, grow, and discuss how we may better handle both the your situation and others like it that may follow. I will send a follow up to our leadership team and ask them to review the situation with the Collision Center Manager. We appreciate your patience and thank you for your patronage. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking time to reflect on your most recent visit. One of the core fundamentals in our organization is the potential for upward mobility so you will see changes over time as people develop and dive deeper into the organization. We all work from the same set of of core values towards a single mission to provide a consistent positive experience for our patrons regardless of who you encounter. We are very pleased you continue to be satisfied with the service and look forward to seeing you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are so pleased you found the detailed explanations of the work to be of value. Our advisors train hard to work with our technicians to resolve issues quickly and we are so pleased to hear everything went well. Safe travels this summer! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

There is nothing we love more than to hear from our customers that we are truly living our mission. Thank you for the purchase and review! Michelle and the staff will be super pleased your expectations were exceeded. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Caysen and Gavin are committed to providing each of our clients with the best automotive experience, so they will really appreciate the kind words and online review! Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Abilene.