Holm Automotive Center Inc

Holm Automotive Center Inc responded

Thank you for sharing your positive experience with the Holm Automotive service department! It's always great to hear that the personnel were friendly, attentive, and made your service appointments a pleasant experience. Flexibility is also an important aspect of customer service, and it's good to hear that the team was able to accommodate your needs. Providing a positive customer experience is crucial in building long-term relationships with customers, and it sounds like the dealership did an excellent job in this regard. Thanks again for your review! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your positive review! It's wonderful to hear that you had a great experience working with Josh and the team at Holm Automotive. Communication is key when it comes to customer satisfaction, and it's great to know that the team delivered in that regard. Providing excellent customer service is crucial in building long-lasting relationships with customers, and it sounds like the team at the dealership did a fantastic job. Thank you again for sharing your feedback! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's fantastic to hear that Mandi and Holm Automotive provided you with such a positive car-buying experience. It's important for sales representatives to be knowledgeable and helpful, as well as friendly and approachable. Mandi's expertise and pleasant demeanor appear to have made a significant impact on your satisfaction with the purchase process. Additionally, recommendations from satisfied customers like yourself can be very valuable in helping others make informed decisions about where to purchase their next vehicle. Overall, it sounds like Mandi and Holm Automotive have done an excellent job, and I hope you enjoy your new car for years to come. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Congratulations on your new vehicle! Thank you for taking the time to leave such a positive review! It's great to hear that the staff at Holm Automotive listened to your needs and provided you with vehicles to test drive. A customer-centric approach like this is crucial in ensuring that customers are satisfied with their experience and find the right vehicle to meet their needs. Additionally, it's great to hear that you were satisfied with the experience overall. Recommendations from satisfied customers like yourself can be very valuable in helping others make informed decisions about where to purchase their next vehicle. Overall, it sounds like this dealership is doing a great job, and I hope that you continue to have positive experiences with the team in the future. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Henry, it's great to hear that Caysen provided a professional experience during your interaction. It's important for sales representatives to be attentive to their customers' needs and preferences without being too pushy or aggressive. This allows customers to feel more comfortable and in control of their purchasing decisions. Caysen's approach of not pushing you into a vehicle shows that he understands the importance of building trust and maintaining a positive relationship with customers. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking time to review your recent service visit. We agree the frustration you experienced night have been avoided with proper communication and we apologize the effort to exceed your expectations wasn't forthright. We will review the visit with the staff involved and see if this point of contention is something we can alleviate so we don't run into this situation again. THak you for the honest comments and patronage! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

It's fantastic to hear that Josh provided you with such a positive experience when servicing your vehicle at Holm Automotive. It's important for service representatives to be courteous and knowledgeable, as well as to keep customers informed about the work being done on their vehicles. By doing so, customers can feel more confident and satisfied with the service they receive. Additionally, it's great to hear that Josh was able to complete the work on your vehicle in a timely manner and to your satisfaction. Recommendations from satisfied customers like yourself can be very valuable in helping others make informed decisions about where to take their vehicles for service. Overall, it sounds like Josh and Holm Automotive have done an excellent job, and I hope that you continue to have positive experiences with us in the future. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Jack, it's wonderful to hear that Jamie provided you with such a positive experience when taking care of your truck. A professional and friendly demeanor can go a long way in building trust and rapport with customers. Additionally, it's important for service representatives to be attentive to their customers' needs and to address any concerns they may have with their vehicles. By taking care of your needs, it sounds like Jamie has demonstrated a commitment to excellent customer service. It's great to hear that you had a positive experience, and I hope that your truck continues running smooth! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's great to hear that you've had such a positive experience with Holm Automotive. Customer service is crucial in any business, and it sounds like the team has done an excellent job of addressing your questions and concerns in a timely and helpful manner. Additionally, it's wonderful to hear that you would recommend this dealership to others. Word-of-mouth recommendations from satisfied customers can be very valuable in helping others make informed decisions about where to take their business. Overall, it sounds like this Holm Automotive is doing a great job, and I hope that you continue to have positive experiences with the team in the future. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's fantastic to hear that Jamie went above and beyond to ensure your satisfaction! Providing excellent customer service is key to building long-lasting relationships with customers, and it sounds like Jamie has certainly done that. It's always great to hear that an employee has made a lasting impression and has consistently provided exceptional service. Thank you for taking the time to share your positive experience with Jamie, and I hope that you continue to receive top-notch service Holm Automotive in the future! - Sincerely, the Holm Automotive Team of Abilene.