Holm Automotive Center Inc

Holm Automotive Center Inc responded

We appreciate the 5-star review and the detailed feedback! Our team takes pride in being quick, professional, and communicative. It's important to us that we get your vehicle back to you quickly, complete the requested work with expertise, and keep you informed about any other potential needs. We're glad our staff was polite throughout the process. Thank you for choosing Holm Automotive Center, and we look forward to serving you again in the future! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're thrilled to hear you found a deal you couldn't pass up at Holm Automotive Center! Finding the perfect vehicle for your needs at the right price is what we strive for. Our team is dedicated to customer care and that includes ensuring you receive a fair price on your trade-in. Congratulations on your new pickup truck, and we hope it brings you many happy miles! We look forward to serving up your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the fantastic review! We at Holm Automotive Center are thrilled to hear that your car was fixed correctly the first time. This aligns perfectly with our core value of determination, which means we're constantly striving to improve and provide the best possible service. Our technicians exemplify this value by applying their expertise to ensure quality repairs. We'll be sure to pass on your kind words to our tech, Carson and Gary. Our mission statement emphasizes building trust through quality service, and your experience reflects that commitment. Thank you again for choosing Holm Automotive! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the fantastic review! Hearing that everyone you interacted with at Holm Automotive Center was friendly, helpful, and knowledgeable truly reflects our commitment to customer care and professional growth. We take pride in our team's dedication to continuous learning and providing exceptional service. Our mission statement emphasizes building trust through quality interactions, and your experience is a great example of that commitment. We appreciate you highly recommending Holm Automotive Center, and we look forward to serving you again in the future! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're delighted to hear about your positive experience at Holm Automotive Center! A streamlined check-in and pick-up process aligns perfectly with our core value of determination. We're constantly striving to improve efficiency for our customers. It's fantastic to hear our staff was friendly and provided great service – that reflects our commitment to customer care. Thank you for choosing Holm Automotive, and we look forward to seeing you again soon! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thanks for the review Weston! It's nice to have an experienced pro like Jamie Avers on hand to keep things on track. He and Carson are doing a great job working as a team and we are glad you took time to reflect on your most recent visit. Thanks for the return patronage as well, we look forward to seeing you soon! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are excited to hear you are enjoying the changes in vehicle lineup within the family. Chris and the team appreciate the business and the kind words of support. I'm sure your familiar with the two years complimentary maintenance with any vehicle purchase, so we look forward to seeing you back when the time comes! Thanks for the great review and patronage! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Hello and thank you for taking time to leave a review on your most recent purchase from Holm Automotive. We apologize for the oversight on the tires that were installed and would like to correct the situation. A member of our team will be reaching out or just call the store and Ask for Cedric or Jesse, our two sales managers in Abilene. We appreciate the kind words and courtesy and look forward to building a meaningful lasting relationship that you can rely on. Sincerely, the Holm Automotive Team of Abilene.

shannrgotti responded

I have to admit I was shocked when Chuck, and Jesse reached out to me to replace the tires. I was not expecting that. Words cannot express how much that means to me. Thank you so much and I look forward to doing more business with you in the future. Will refer everyone I know to you as well. Very grateful!!!

Holm Automotive Center Inc responded

We at Holm Automotive Center are absolutely delighted to read your review! It means the world to us that you had such a fantastic first-time experience. Hearing that everyone on our team was friendly and went above and beyond to assist you truly warms our hearts. We take pride in providing exceptional customer service, and your feedback lets us know we're achieving that goal. We're also thrilled you were impressed with the cleanliness of our building and restrooms. We strive to create a welcoming and comfortable environment for all our customers. Thank you so much for recommending us! It's the highest compliment we can receive. We look forward to serving your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for taking the time to leave this amazing review! We're thrilled to hear that your experience at Holm Automotive was everything you hoped for, and that Noe provided you with 5-star customer service. At Holm Automotive, our Customer Care core value is paramount, and we strive to ensure every customer feels valued and informed throughout the car buying process. Determination to offer the best possible prices is another core value we take seriously, and we're glad our competitive pricing on the vehicle you were researching initially drew you to our dealership. Trust is also a cornerstone of our mission statement, and we're honored that you found the entire buying process to be easy and transparent. Sincerely, the Holm Automotive Team of Abilene.