Holm Buick GMC

Holm Buick GMC responded

Thank you for your follow-up review. We are so pleased to hear that a member of our management team was able to address your concerns and that you had such a positive interaction. Providing an excellent and valuable experience is at the heart of our mission, and we are grateful for the opportunity to have made things right. We will be sure to share your kind words with Lucas, Derek, and Josh. We appreciate your business and hope to serve you again in the future. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your feedback. We are sorry to hear that you feel you were overcharged and that your experience did not meet your expectations. It is our mission to create meaningful relationships based on Trust, and it is clear we failed to do so in this instance. We understand your frustration with the diagnostic fee and the price of the part. While some auto parts stores offer a free code scan, this service is limited to reading basic engine codes. Our diagnostic service involves a comprehensive analysis by a certified technician using advanced equipment to accurately pinpoint the issue. This in-depth process ensures that we identify the correct problem the first time, preventing unnecessary repairs. We apologize that the part price we quoted was higher than what you found elsewhere. Our prices reflect the use of original equipment manufacturer (OEM) or high-quality aftermarket parts, which often come with a warranty and are built to specific standards to ensure proper function and longevity. We would appreciate the opportunity to speak with you directly to discuss this further and see what we can do to earn back your trust. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your feedback. We are sorry to hear that you felt there was a lack of interaction and information during your recent service visit. It is clear we did not live up to our core value of Customer Care in this instance. Our goal is to make every client feel valued and informed, and we apologize that we failed to meet that expectation. We will address this with our team to ensure we provide timely updates and more personal interactions for all of our customers in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience for you next time. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the documentation for your 15,000-mile service. We understand why receiving documentation for only an oil change would be frustrating when you specifically requested a tire rotation as well. We strive to provide transparent and clear communication, and it's clear we fell short in this instance. We are glad we were able to speak with you directly and explain that the tire rotation was, in fact, performed as requested. We have noted this in our system and will ensure our documentation is more thorough and accurate for all future services. Our goal is to create meaningful relationships based on Trust, and we appreciate you giving us the opportunity to correct this and earn back your confidence. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your wonderful review! We are so pleased to hear that you found our team knowledgeable, easy to work with, prompt, and courteous. Our core values of Industrious and Customer Care mean we are determined to provide a professional and valuable experience to all of our clients. We will be sure to share your kind words with Derek. We appreciate your business and look forward to serving you again. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your review. We are so glad to hear that you had a great experience with us and that you would come back again. Providing exemplary service is at the heart of our Customer Care core value. We appreciate your business and look forward to your next visit. We'll be sure to pass along your kind words to Josh. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful feedback! We are so pleased to hear that our team is willing to please and that you appreciate the coupons you receive. We are determined to serve our clients and provide exemplary service in all areas of our business. We appreciate your business and look forward to seeing you again. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for taking the time to share your positive experience with us, especially your kind words about Mandi. We believe that Customer Care means going above and beyond to provide exemplary service, and we are thrilled to hear that Mandi's responsiveness and diligence reflected this commitment, even on her day off. We are also proud that our delivery drivers were able to provide such a great final experience. We appreciate your business and hope you enjoy your new vehicle! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your experience and your kind words about Derek. We are so glad we could assist you and your father with your vehicle's needs, especially with you being out of state. We take our responsibility to serve our clients seriously, and your review highlights our core value of Concern for Others. We are dedicated to building relationships based on trust, and we're thrilled that Derek's helpfulness and professionalism made the process easy for you. We appreciate your business and hope to be of service again in the future. Sincerely, the Holm Automotive Team of Salina