Holm Buick GMC

Holm Buick GMC responded

Thank you for the wonderful review, Buffy! We are so pleased to hear that we have been very good at fixing the issues that have come up with your Chevy Colorado. Our team is determined to provide you with the highest Quality work possible. We will be sure to share your kind words with Lucas, Derek, and Josh. We appreciate your business and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the fantastic review! We are so pleased to hear that our team kept you well-informed and that Derek explained the additional work needed on your fleet vehicle so clearly. Our core value of Trust means we are committed to transparent communication. We are also happy to hear that your service was completed quicker than expected. We appreciate your business and look forward to serving you again. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the five-star review, Steve! We are so pleased to hear that your warranty work was completed and that we could provide you with a loaner vehicle to help with the 50-mile trip. Getting you back on the road and on your way safely is at the heart of our Customer Care core value. We appreciate you choosing us and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Barney. We are so pleased to hear that, after the initial confusion, you feel this is a great car and that our team treats you with such respect. It is our mission to create meaningful relationships with our clients based on Trust, and your feedback is a testament to that. We will be sure to share your kind words with Jamie, J.R., Lucas, Tim, Derek, Clark, Josh, and Adam. We appreciate your business and your loyalty! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your follow-up review. We are so pleased to hear that a member of our management team was able to address your concerns and that you had such a positive interaction. Providing an excellent and valuable experience is at the heart of our mission, and we are grateful for the opportunity to have made things right. We will be sure to share your kind words with Lucas, Derek, and Josh. We appreciate your business and hope to serve you again in the future. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your feedback. We are sorry to hear that you feel you were overcharged and that your experience did not meet your expectations. It is our mission to create meaningful relationships based on Trust, and it is clear we failed to do so in this instance. We understand your frustration with the diagnostic fee and the price of the part. While some auto parts stores offer a free code scan, this service is limited to reading basic engine codes. Our diagnostic service involves a comprehensive analysis by a certified technician using advanced equipment to accurately pinpoint the issue. This in-depth process ensures that we identify the correct problem the first time, preventing unnecessary repairs. We apologize that the part price we quoted was higher than what you found elsewhere. Our prices reflect the use of original equipment manufacturer (OEM) or high-quality aftermarket parts, which often come with a warranty and are built to specific standards to ensure proper function and longevity. We would appreciate the opportunity to speak with you directly to discuss this further and see what we can do to earn back your trust. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your feedback. We are sorry to hear that you felt there was a lack of interaction and information during your recent service visit. It is clear we did not live up to our core value of Customer Care in this instance. Our goal is to make every client feel valued and informed, and we apologize that we failed to meet that expectation. We will address this with our team to ensure we provide timely updates and more personal interactions for all of our customers in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience for you next time. Sincerely, the Holm Automotive Team of Salina.