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Holm Buick GMC - Service Center

Salina, KS

4.7
591 Reviews
Call Service Center (785) 823-6372

591 Reviews of Holm Buick GMC - Service Center

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June 23, 2025

The service is fine but I was not impressed with trying to sell me things I didn't need. It was condescending. I am trying to build a relationship with your business for future purchases but do not appreci More

by nellebop4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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June 22, 2025

I took my truck to your dealership approximately two weeks ago because I believe the motor had a miss in the engine. The technician supposedly checked it out and drove it and indicated that he did not d More

by Herbic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Hodges
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Holm Buick GMC responded

We're genuinely sorry to hear that you're unhappy with your recent service visit and that the issue with your truck's engine miss persists. We certainly don't want any of our clients to leave feeling unsatisfied, and we understand your frustration. Our commitment to Customer Care means we take your concerns seriously. We want to ensure your vehicle is running as it should. Please know that we are determined to get to the bottom of this for you. Our service manager Lucas Luchsinger invites you to reach out directly at 785 823 6372, so we may better understand what has transpired. We also appreciate you giving us the opportunity to re-examine your truck, and we look forward to working with you to find a solution. Sincerely, the Holm Automotive Team of Salina

June 22, 2025

Good customer servic provideed by,service manager. Also receptive to listening to my needs ok More

by Louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear you experienced good customer service. Our team is committed to providing excellent Customer Care in every interaction, and it's always rewarding to know we've succeeded. Sincerely, the Holm Automotive Team of Salina

June 17, 2025

They got my pickup in right away and gave me a nice car to use! More

by cdethlefs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Holm Buick GMC responded

We're so pleased to hear that we were able to get your pickup in right away and provide you with a nice loaner car! Ensuring a smooth and convenient experience for our customers, especially when they need a vehicle for service, is a key part of our Customer Care. It's wonderful to know that Lucas and Ethan contributed to such a positive visit. Thank you for your kind words! Sincerely, the Holm Automotive Team of Salina

June 13, 2025

Very helpful. We had a long list of service work to be done. They did it all. Highly recommend. More

by edson551501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Holm Buick GMC responded

Thank you for your fantastic feedback! We're so pleased to hear that Derek and our team were very helpful and able to complete your long list of service work. Our goal is to provide comprehensive and efficient service, demonstrating our Industrious nature and commitment to Customer Care. We truly appreciate your high recommendation! Sincerely, the Holm Automotive Team of Salina

June 12, 2025

Friendly staff got an appointment the next day kept my car clean overall I was impressed More

by ccfcinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Sare
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Holm Buick GMC responded

We're glad to hear our staff was friendly and that you were able to get an appointment the very next day! Keeping your car clean is part of our commitment to industrious and careful workmanship. We're happy you were impressed overall and appreciate you acknowledging Ethan Hodges and Josh Sare. Sincerely, The Holm Automotive Team of Salina

June 12, 2025

You all took very good care of me not only just care repairs but in the lobby the coffee, snacks and even the representative popping us popcorn.😊😊😊 More

by Shirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Holm Buick GMC responded

We're absolutely delighted to hear that we took such good care of you, not just with repairs but also with the amenities in our lobby like coffee, snacks, and fresh popcorn! Making sure you're comfortable and feel welcome is a big part of our customer care and concern for others. We appreciate your kind words and are so glad Clark Fritz and Ethan Hodges contributed to your positive experience. Sincerely, The Holm Automotive Team of Salina

June 10, 2025

It was a good experience. Everyone did their best to get the job done day one but it got done day two. More

by Shaqtopia
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Duncan
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Jun 13, 2025 -

Holm Buick GMC responded

We're glad to hear you had a good experience, and we appreciate your understanding that the work was completed on day two! Our team's determination to get the job done efficiently, even when faced with unforeseen circumstances, is a core part of our commitment to customer care. We appreciate you acknowledging Derek Duncan's efforts. Sincerely, The Holm Automotive Team of Salina

June 07, 2025

The service is professional. They know why you are there and treat you like a valued customer. They have a great area to wait for out of town customers. More

by Shelley Thaemert
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Duncan
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Jun 13, 2025 -

Holm Buick GMC responded

Thanks for the five-star review, Shelley Thaemert! We're delighted to hear that our service is professional and that you feel like a valued customer. Providing a great waiting area for our out-of-town guests is part of our commitment to customer care, and we're glad it made your visit more comfortable. We appreciate you acknowledging Derek Duncan's efforts as well. Sincerely, The Holm Automotive Team of Salina

June 06, 2025

I always get excellent service when I go to Holm automotive. They are always respectful cheerful and ready to answer any questions I may have. It’s just a friendly place to do business with. More

by EJW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Disney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Holm Buick GMC responded

We're so happy to hear you always get excellent service at Holm Automotive! It's fantastic that our team is consistently respectful, cheerful, and ready to answer any questions you have. Creating a friendly place to do business is something we truly strive for, and your feedback highlights our dedication to customer care and building trust. We appreciate you acknowledging Derek Duncan and Jamie Disney! Sincerely, The Holm Automotive Team of Salina

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