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Holm Buick GMC - Service Center

Salina, KS

4.7
588 Reviews

588 Reviews of Holm Buick GMC - Service Center

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August 11, 2024

The service department staff was right on schedule with the module update that we were notified about. When the module update was completed we were notified by a phone call a pickup the car. More

by MLPWESTPHAL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Gentry
Aug 15, 2024 -

Holm Buick GMC responded

Thank you for your kind words about our service department! We’re delighted to hear that your module update was completed on schedule and that you appreciated the courtesy call to let you know your vehicle was ready for pickup. Your satisfaction is our top priority, and we strive to exceed your expectations with every visit. Sincerely, The Holm Automotive Team of Salina

August 10, 2024

We were very pleased and touched that they made time to attend to our 12-year old Buick, even though we are from out of State and not a regular customer. We were impressed by the professionalism and pleas More

by diana1jaybee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler was the one who worked so efficiently to get us rolling despite their busy Monday schedule. , Lance Gentry
Aug 15, 2024 -

Holm Buick GMC responded

We're thrilled to hear that your experience at Holm Buick GMC was a positive one, especially given the unexpected circumstances of being out of state. Our team strives to provide exceptional service to all our customers, regardless of where they come from. We're glad we could assist you in getting back on the road promptly. Your kind words about our staff's professionalism and willingness to help truly mean a lot to us. It's our commitment to create meaningful relationships with our customers, and we're happy to have exceeded your expectations. Thank you for choosing Holm Buick GMC! Sincerely, The Holm Automotive Team of Salina

August 06, 2024

Well you said it would be an hour. It was an hour and half. Asked Ethan to call me and I gave him my cell. Still called and bothered my husband at work. Then when I came to pick up my More

by MWEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hodges
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Holm Buick GMC responded

We appreciate you taking the time to share your experience. We understand your frustration regarding the wait time, the phone call to your husband, and the inconvenience of locating your vehicle. Your feedback is valuable to us as we strive to improve our services. We apologize for the extended wait time and the miscommunication regarding the phone call. We will address this with our team to prevent similar occurrences. We also understand your concern about the parking situation and will consider alternative arrangements for customer vehicles. We value your loyalty to the Holm Automotive brand and appreciate your positive comments about our Abilene location. We hope you'll give our Salina location another opportunity to provide you with the exceptional service you deserve. Sincerely, The Holm Automotive Team of Salina

August 05, 2024

They did a great job servicing my truck. I also had an issue with a air vent fin And I really appreciated the work they did to try and figure out different repair options for me. More

by Newcarowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Holm Buick GMC responded

We're thrilled to hear that your truck service was a positive experience! Our team strives to provide exceptional care for every vehicle that comes into our shop. We're also glad we could assist with your air vent issue by exploring different repair options. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. Sincerely, The Holm Automotive Team of Salina

August 03, 2024

Great service friendly customer service and feat turnaround time. Highly recommend this business for sales and service. More

by seanfurbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Holm Buick GMC responded

We're thrilled to hear that you had a great experience with our team and service! Our focus on Customer Care and providing efficient service is a top priority. We appreciate your kind words and recommendation. We hope to see you again soon! Sincerely, The Holm Automotive Team of Salina

August 02, 2024

I had a code come up on dashboard when done with my service. Was told next time I am in town I can stop by to have it checked. It’s showing my side detection isn’t working. No one looked just said t More

by Staceg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hodges
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Holm Buick GMC responded

Thank your for the detailed feedback and visiting with our team regarding the situation. We under stand the difficulties of not having all your safety features and apologize we cannot remedy them without first correcting the damage on the vehicle. If you would like an estimate you can submit online from here: https://www.holmauto.com/body-shop or pick up the phone and give our body shop in Abilene a call at 785 263 4000. Thank you again for your patience and understanding. Sincerely, the Holm Automotive Team of Salina

July 31, 2024

I have always had good service . Please with the company . Needed a trunk opener car More

by angiem624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Holm Buick GMC responded

Thank you for your continued loyalty to Holm Buick GMC! We're glad to hear that you've always had positive experiences with our service department. Please don’t hesitate to reach out to our service department directly if you need further assistance. Sincerely, The Holm Automotive Team of Salina

July 31, 2024

All good , highly recommended, good service, great communication, fifteen word minimum is way to much More

by springerczar13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Holm Buick GMC responded

We appreciate your kind words! We’re glad you had a positive experience with us. Our team strives for excellent service and communication, and we’re happy to hear we met your expectations. Sincerely, The Holm Automotive Team of Salina

July 03, 2024

Great service! Our technician Tyler got us back on the road in four hours. On a round-the-country road trip with repeated engine lights and previous repair stops More

by brentshubin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler the technician
Jul 16, 2024 -

Holm Buick GMC responded

Thank you for the excellent review! We are so happy to hear your journey went on uninterrupted! We know the pride our techs like Tyler have in their work and he will be excited to see the impact he made with an enduring commitment to excellence. Stop in for cup of coffee on your next cross country trip! Safe travels - Sincerely, the Holm Automotive Team of Salina

June 20, 2024

The staff was friendly and the service was quick! They have a hospitable and comfortable waiting space too! More

by WATSON.MIRANDA
Recommend Dealer
Yes
Employees Worked With
Lance Gentry
Jul 16, 2024 -

Holm Buick GMC responded

Thank you for the 5-star review! We're delighted to hear that the staff at Holm Buick GMC was friendly and the service was quick. At Holm Buick GMC, we pride ourselves on efficient service without compromising on quality. It's fantastic to know you found our waiting space hospitable and comfortable. We want your entire experience at Holm Buick GMC to be positive, and a comfortable waiting area is an important part of that. Thanks for your patronage! Sincerely, the Holm Automotive Team of Salina

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