Holm Buick GMC - Service Center

Holm Buick GMC responded

We're glad to hear our staff was friendly and that you were able to get an appointment the very next day! Keeping your car clean is part of our commitment to industrious and careful workmanship. We're happy you were impressed overall and appreciate you acknowledging Ethan Hodges and Josh Sare. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're absolutely delighted to hear that we took such good care of you, not just with repairs but also with the amenities in our lobby like coffee, snacks, and fresh popcorn! Making sure you're comfortable and feel welcome is a big part of our customer care and concern for others. We appreciate your kind words and are so glad Clark Fritz and Ethan Hodges contributed to your positive experience. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're glad to hear you had a good experience, and we appreciate your understanding that the work was completed on day two! Our team's determination to get the job done efficiently, even when faced with unforeseen circumstances, is a core part of our commitment to customer care. We appreciate you acknowledging Derek Duncan's efforts. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thanks for the five-star review, Shelley Thaemert! We're delighted to hear that our service is professional and that you feel like a valued customer. Providing a great waiting area for our out-of-town guests is part of our commitment to customer care, and we're glad it made your visit more comfortable. We appreciate you acknowledging Derek Duncan's efforts as well. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're so happy to hear you always get excellent service at Holm Automotive! It's fantastic that our team is consistently respectful, cheerful, and ready to answer any questions you have. Creating a friendly place to do business is something we truly strive for, and your feedback highlights our dedication to customer care and building trust. We appreciate you acknowledging Derek Duncan and Jamie Disney! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear you had a great experience at Holm Buick GMC! It's fantastic that your repairs were done quickly and that our communication was excellent. Providing efficient service and keeping you informed are key aspects of our commitment to customer care. We appreciate you acknowledging E than Hodges for his part in your positive visit. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We truly apologize for the frustration and inconvenience this experience caused you. We understand your time is valuable, especially given the hour-long trip you made, and it's clear we fell short in our communication and preparation for your sensor replacement. You're absolutely right to expect that if you've communicated the issue and your belief that the sensor needed replacing, we should have verified part availability before your visit. Our goal is to provide seamless customer care, and in this instance, we did not uphold our commitment to an industrious and detail-oriented process that would have prevented a wasted trip. We appreciate you bringing this to our attention regarding Derek Duncan. Your feedback is vital as we are determined to improve and ensure this kind of oversight doesn't happen again. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're so pleased to hear that you find our team very good and kind, and that we treat you with respect! It's incredibly important to us that we care about what you think, as that's central to our customer care and building relationships based on trust. We appreciate you acknowledging Derek Duncan. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're so happy to hear that our team was very nice and helpful, and that you'd recommend us to anyone! It's fantastic that you found our workmanship to be really good. Your feedback truly highlights our commitment to excellent customer care and providing quality service. We appreciate you acknowledging Ethan Hodges for his part in your positive experience. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We appreciate you bringing these issues to our attention. Your feedback helps us identify areas where we need to improve our service communication and streamline our processes, especially when navigating the complexities of external warranty providers. We are determined to excel and continuously improve how we serve all our customers. Thank you for communicating with our service manager so that we may better understand what transpired and how we can better assist your needs. Safe travels! Sincerely, the Holm Automotive Team of Salina