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Honda Bridgewater

Bridgewater, NJ

Overview
Employees
Reviews
Vehicles
4.6
1,688 Reviews
At Honda of Bridgewater we have 1 simple motto: Serve our customers, serve our community and serve our team members. It is that philosophy that has allowed us to be one of the premier dealerships in the area outselling all other brands. Please feel free to stop by our Gen 3 state of the art showroom to see what we have to offer!
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1201 US-22

Bridgewater, NJ

08807

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Showing 1,688 reviews

June 27, 2018

CRV PURCHASE Autosport is a dealership I would highly recommend! I was able to purchase and close on a 2018 CRV quickly, with a fair deal by a group of profession More

by Bobbyref
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Kronenwetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonas Amemasor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 18, 2018

Urgent need for a new car I was in immediate need of a new car as my old car broke down and there was uncertainty about how much the repair cost would be. So I worked with Vict More

by pem67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor ( BEAR ) Santos
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Jun 20, 2018 -

Honda Bridgewater responded

Good afternoon, My name is Steven Lustig and I am the Vice President of The Autosport Group. I want to thank you so much for taking the time to share your great Autosport experience with "Bear" Santos and the Sales Team at Autosport Honda. Since this was an urgent need, I am especially glad to hear we were able to present all of you options to you and deliver your new car in a very efficient manner. Being efficient is something we really believe in as it makes the experience much better for everyone. I am glad to hear that everything worked out well for you. On behalf of the entire team at Autosport Honda I would like to thank you for choosing our dealership and thank you for being a valued member of the Autosport family! We look forward to being there for you throughout and beyond your ownership experience with us. Thank you, Steven Lustig Vice President The Autosport Group

June 16, 2018

Helpful! Knowledgeable! Professional! Jonas and Joe were fantastic! I was give a price by contacting the website and that was the price they sold the the car for! Jonas showed us the car a More

by R Rinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonas Amemasor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe (finance), Michelle Pichon
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Jun 20, 2018 -

Honda Bridgewater responded

Good afternoon, My name is Steven Lustig and I am the Vice President of The Autosport Group. Thank you so much for sharing your "stress-free and pleasant" Autosport experience with Jonas, Joe, Michelle from the Sales Team at Autosport Honda. We are very glad to hear how much you enjoyed your experience with us and that you feel we are the best Honda dealership in the area, that means a great deal to us, thank you. On behalf of the entire team at Autosport Honda I want to thank you for choosing The Autosport Group and for being a valued member of the Autosport family! Thank You, Steven Lustig Vice President The Autosport Group

June 13, 2018

Sr Sales Representative Damian Wadiak I am very impressed with the delivery process performed by Damian. He is a subject matter expert on the functions of the vehicle. He went above my More

by TT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Turner, Damian Wadiak
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Jun 13, 2018 -

Honda Bridgewater responded

Good afternoon, my name is Steven Lustig and I am the Vice President of The Autosport Group. Thank you so much for sharing how much you enjoyed working with Damian wadiak from our Sales Team. He is the consummate professional and we are fairly certain that no one knows the features of the Honda lineup better than he does. We are glad to hear you share the same opinion! Congratulations on the new ride and we thank you for being a valued member of the Autosport family! Thank You, Steven Lustig Vice President The Autosport Group

June 08, 2018

The Real Truth about Car Salespeople Car salespeople always get such bad reviews but that's because the reviewers have not experienced the AutoSport Honda team. Dealing with this team w More

by tahooey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Kronenwetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vic Jinotti, Brian DiPaolo
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Jun 13, 2018 -

Honda Bridgewater responded

Good afternoon, My name is Steven Lustig and I am the Vice President of The Autosport Group. Thank you so much for sharing your very thoughtful review of your great Autosport experience with Brian, Jane, and Victor Jinotti from our Sales Team. All three have been with our group for many years and are consummate professionals and true ambassadors of the Autosport brand. We will certainly share your review with the entire team as we always advise our team that the main priority is to listen to the client. I am glad to hear how much you appreciated their ability to listen and make you feel at ease. that's how it should always be! Congratulations on your new ride and we thank you for choosing The Autosport Group and for being a valued member of the Autosport family! Thank You, Steven Lustig Vice President The Autosport Group

June 08, 2018

Beware Autosport Honda -break their promises I negotiated a price with Autosport Honda for 2018 Honda Accord EX-L. I was on my way down to the dealership and I called to confirm the appointment. More

by GMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Turner
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Jun 13, 2018 -

Honda Bridgewater responded

Good evening, we apologize for your experience. Kindly review the private message we sent as we look to resolve any concerns. Thank You, Autosport Honda

Jun 13, 2018 -

Honda Bridgewater responded

Good evening, My name is Steven Lustig and I am the Vice President of The Autosport Group. I am very sorry for your frustration and your experience with our dealership. I have been working with our management team to learn more of this. I would certainly like to hear your side via telephone conference if you would be willing to do so. I was advised that we said we would match the price of DCH Academy but we also said we would have to charge for the accessory package that they would put on as well, something we are well aware of with their dealership. From what I understand, we were $671 apart from the quote from DCH without the hard add of accessory package the DCH vehicles come with. Again, I would really like to speak with you to discuss it in more detail. Kindly advise when we could speak so I can best learn of the experience and make any corrections internally if necessary. Thank You, Steven Lustig

Jun 13, 2018 -

Honda Bridgewater responded

Thank you for getting back to me and providing me with the information. I did not speak with Sean about this, but rather with Jane and Adam from our management team. I am not sure if I am following correctly but it looks as if DCH was $70 lower than we were. I am sorry we were unable to make this a positive experience for you and I will continue to review this with our team. I wish you the best of luck with your new vehicle. Thank You, Steven Lustig

Jun 13, 2018 -

GMA responded

Hi Steven If you talked to Sean Turner, then the story is a lie. We went over the out the price and then the base price changed which increased the out the door price by the $671 + tax. $26,037.00 Price $499.00 Doc Fees $228.00 Nitrogen, Wheel Locks $8.05 Processing fee $26,772.05 Total before tax $1,773.65 Tax $28,545.70 Total after tax $7.50 Tire Tax $301.00 DMV $28,854.20 This was the out the door breakdown that Sean provided and I agreed to purchase. When the car became available, the base price changed from $26.037 to $26.701. You should check your facts. Here's what Sean sent me in an email. I spoke with my manager the car is available. unfortunately the manager i work the deal with is not here. i spoke with the one that is here and they are not willing to do that number. the best he wants is 26701+++ If I could give you a negative rating, I would. I could be reached at 908-672-2268 as someone at AutoSport is misinforming you of the truth. Grant Albert

Jun 13, 2018 -

GMA responded

Hi Stephen I ended up buying the car from DCH and I provided them with DealRater 5 star reviews and Honda review of 10 stars. They honored their price commitments. In fact, they lowered the base price by $100. DCH $25,937.00 Price $499.00 Doc Fees $399.00 Nitrogen, Wheel Locks, Door edging, RainX $26,835.00 Total before tax $1,777.82 Tax $28,612.82 Total after tax $7.50 Tire Tax $276.00 DMV $28,896.32 Out the Door price Grant Albert

Jun 13, 2018 -

Honda Bridgewater responded

Mr. Albert, I stated the difference between us and DCH was $70, not the two prices from our dealership. You provided the OTD's with a delta of $70. I have acknowledged the mistakes, as well as took the time to learn more about this. I was working from home last night when I was communicating with you and my plan was to reach out to you this morning from the office via the telephone number you provided to me last night. I have already shared the communication from Sean with Jane this morning first thing when I walked in an hour ago. A couple of things we should be clear about. Inbound cars, not yet arrived, will show on our website. If a client has a deposit on the car, we do not remove it from our website, it doesn't clear until it's posted to accounting, often a day after the vehicle is sold. I am rather confused as to why you feel the need to impose the threat of telling me you are going on all of the review sites to post negative reviews, but I am not one to stand in the way of someone's motivation or to challenge it. The reality is that you have the attention of the owner of this dealership, who chose to work on your situation at home while spending time with his children, and addressed this first thing when I came in this morning. within 5 minutes of your review, I had inquiries to our Sales Management team. You and I both know, that is not common in this or any business. Mistakes were made, there is no question about that and I cannot reverse them but have spent the better part of the last 12 hours doing my best to make sure they don't happen again and offered my sincere apologies. You are certainly entitled to call us unethical, however I will say our ability to stay out of court, never have a concern with the NJ Attorney General, while operating an auto group for nearly 50 years speaks volumes in regards to our ethics. Again, you would find those to be uncommon for a New Jersey based auto group. If there is an opportunity for us to speak today, kindly advise when it would be convenient for us to do so, I thank you for your time in reviewing our exchanges. Regards, Steven

Jun 13, 2018 -

GMA responded

Hi Stephen The agreed upon base price was $26,037 and then it was increased to $26,701, which would have increased AutoSports the out the door price to $29,562.19. The original out the door price from AutoSport was $28,854.20. AutoSport broke its promise on the price which would have cost me an addition $665.87. I wanted to make it clear since you seem to think the difference was only $70 when it was actually $665.87. As the VP, your sales team and management should not promise a price, then delay my purchase by 4 days due to lack of inventory in which you had 2 cars available but refused to sell, and then when they became available they don't honor the price and increase it by $665.87. This is no way to operate a business and expect positive feedback. Unethical business practices ... shame on AutoSport. Negative ratings coming on all car dealer rating sites. FYI - I bought a Pilot from AutoSport in the past ... would have liked to continue to business with your sales team. You need to make changes to win my business in the future. Grant Albert

June 07, 2018

Salesman Nate Daniels Our salesman was Nate Daniels. He was very helpful, knowledgeable and professional during his service to us. Our time iln his office was kept to a l More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2018 -

Honda Bridgewater responded

Good afternoon, My name is Steven Lustig and I am the Vice President of The Autosport Group. I want to thank you for taking the time to share your great Autosport experience with Nate Daniels and the Sales Team at Autosport Honda in Bridgewater. It always means a great deal to our team to have our clients speak so highly of us, we thank you for that. Congratulations on the new ride and we thank you for being a valued member of the Autosport family! Thank you, Steven Lustig Vice President The Autosport Group

June 05, 2018

Great Salesperson We bought a civic and leased a CR-V within in a week and Damian was a GREAT salesperson to work with and would highly recommend asking for him if you More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian Wadiak
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Jun 13, 2018 -

Honda Bridgewater responded

Good morning, Thank you so much for taking the time to share your great Autosport experiences with Damian Wadiak and the Sales Team at Autosport Honda. Damian has been a true professional and great ambassador to the Autosport brand for many years. We thank you for sharing all of your kind words about him and our dealership. Congratulations on the new Honda additions to your family and we thank you for choosing The Autosport Group. We are glad to have you as a valued member of the Autosport family! Thank You, Steven Lustig Vice President The Autosport Group

June 04, 2018

Excellent 2nd car in less then 2 months! Nate went above and beyond to make this process flawless and easy his knowledge of the vehicle was impressive. More

by Raj_Savi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2018 -

Honda Bridgewater responded

Good morning, My name is Steven Lustig and I am the Vice President of The Autosport Group. I would like to thank you so much for once again choosing Autosport Honda for your vehicle needs. We greatly appreciate all of your kind words regarding the professionalism of Nate Daniels from our Sales Team. Congratulations on your new(est) ride from Autosport and thank you for being a valued member of the Autosport family! Thank You, Steven Lustig Vice President The Autosport Group

June 02, 2018

Great Dealership and Salesperson! Recently purchased a Honda Pilot from Autosport Honda, Bridgewater. Good selection of vehicles, nice dealership. Phil Johnson was an excellent salespe More

by LMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Johnson
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Jun 13, 2018 -

Honda Bridgewater responded

Good morning, My name is Steven Lustig and I am the Vice President of The Autosport Group. Thank you so much for taking the time to share your great Autosport experience with Phil Johnson! That's an awesome picture of you with your new ride! We greatly appreciate your kind words about Phil and our dealership, thank you for choosing The Autosport Group and for being a valued member of the Autosport family. Thank You, Steven Lustig Vice President The Autosport Group

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