Honda Of Annapolis

I live in Dover, Delaware. I found these guys with a internet search, and I'm happy I did. They're honest and the guys I worked with the most was very manerable. They was willing to work with me to help internet search, and I'm happy I did. They're honest and the guys I worked with the most was very manerable. They was willing to work with me to help in anyway possible, defineately a dealership I would recommend to a friend. The only thing that rubbed me wrong was I had to come from dover to get my car off thier lot, because paper work was taking a long time. Then again, they're not running a car storage. Still rubbed me the wrong way though. More

Up until the day I planned to sign the papers, Honda of Annapolis, and especially Carl, were helpful and professional. It was on the day of closing, however, that Con, the Sales Manager (or GM?!?), decided Annapolis, and especially Carl, were helpful and professional. It was on the day of closing, however, that Con, the Sales Manager (or GM?!?), decided that personally insulting me was the best way to get my business. First, let me say that I am a frugal consumer. I do my research and determine the best cost/value proposition on the market. I do negotiate and actually enjoy the process. I do check many dealerships, and weigh the options and after sales service options carefully. In this age of impulse consumerism, these attributes are apparently so detestable, that Con (appropriate name for a car salesman) from Honda of Annapolis actually refused to sell the car I wanted after making a written offer. On 4/2/11, I was in Bowie MD and happened to stop by the Honda dealership there. They had the new Civic I was looking for, and with a different color that began to grow on me as I looked at it. I had my car buying folder in the car with me, so I got out H of A's offer and asked if they could beat it. They did. Carl, from H of A, had insisted that he get my business, so I immediately called him at the dealership to see if he could make a counter offer. He was busy and Con took my call. I explained the situation, and he asked if I'd tell his counter offer to Bowie. I felt no need to lie, and told him that of course I would. To this he sighed, took an offended tone and said, "Personally Sir, you disgust me. We are providing a service to the community, but you are trying to engage us in a price game. Carl took the time to help you and this is how you treat him. Sure, I can beat that deal even further, but I won't for you. Not even if you showed up right now, ready to buy, would I sell you a car." Needless to say, I didn't take his bait, took the deal from Bowie, and got more free stuff thrown in. I do wonder what Carl thought of having a guaranteed commission taken from him by his boss over an ironic, existential insult, but as this Con guy is a manager of some sort, I'm sure he's used to it. More

We live on the eastern shore, and drove 2hrs to save We live on the eastern shore, and drove 2hrs to save $2,000.00 through the AAA buyers program. Our contact person was trey but when we arrived he wa We live on the eastern shore, and drove 2hrs to save $2,000.00 through the AAA buyers program. Our contact person was trey but when we arrived he was busy assisting other customers, and andrew was kind enough to assist us. We were very pleased w/ how smooth the transition was especially after the long drive. We would recommend this dealer ship to our family and friends. More

Overall customer satisfaction was great. Andy answered all our questions. Worked with us through the whole process. He was able to get me the black odyssey Iwe wanted. Andy waited for us to get done wi all our questions. Worked with us through the whole process. He was able to get me the black odyssey Iwe wanted. Andy waited for us to get done with financing and then stayed and walked us through all the features so we could feel confident driving off the lot. Thanks More

Unlike many, I hate having to shop for cars. In my view, most car salesmen are very pushy and, in terms of honesty, rank almost as low as the people in Congress. Thus, I was not looking forward to car shop most car salesmen are very pushy and, in terms of honesty, rank almost as low as the people in Congress. Thus, I was not looking forward to car shopping this time around, although my previous car was totaled (I was rear-ended) and it was a necessity. I am especially wary of dealers who sell Japanese makes. The record shows that Japanese cars are the most reliable (particularly Honda and Toyota), and my previous experience has been along the lines of great car, lousy dealer. To my very pleasant surprise, visiting Honda of Annapolis turned out to be a pleasant experience. Trevor Gilbo and Andre were pleasant, factual, helpful, and did not get into high pressure tactics. They were patient in listening to the many questions my wife and I asked, and they introduced options and alternatives we had not previously considered. I highly recommend asking for Trevor to anyone considering picking up a vehicle at Honda of Annapolis. We drove out of Honda of Annapolis in a great new Honda Civic, and we believe Trevor and Andre gave us a very good deal. More

Andrew Klausing answered my request very quickly through the USAA website and offered assitance without hesitiation. This was the very best service I have received from any auto dealer. Their price was more the USAA website and offered assitance without hesitiation. This was the very best service I have received from any auto dealer. Their price was more than competitive and offered a very fair trade in amount for my other vehicle. I have already referred several of my friends to this dealer and specifically to Andrew due to the service that I received. My family and I had the best possible experience. More

1] Unprofessional 2] Liars 3] Mocked at us when they 1] Unprofessional 2] Liars 3] Mocked at us when they knew we were walking out 4] Sales person did not had good experience or knowledge about the ca 1] Unprofessional 2] Liars 3] Mocked at us when they knew we were walking out 4] Sales person did not had good experience or knowledge about the car 5] By the I got the car from Criswell honda with $1500 less of what these guys were asking. 1] Unprofessional 2] Liars 3] Mocked at us when they knew we were walking out 4] Sales person did not had good experience or knowledge about the car 5] By the I got the car from Criswell honda with $1500 less of what these guys were asking. More

I love Hondas. Between Hondas and Accuras I have probably owned a dozen. This weekend my son and daughter-in-law arrived back in country after several years abroad and they went to buy a new car. Of course, owned a dozen. This weekend my son and daughter-in-law arrived back in country after several years abroad and they went to buy a new car. Of course, they went to this Honda dealer, as well as the Nissan, Toyota, and GMC dealer. To put it simply, the salespeople at this dealership are using "smart-xxx" sales tactics that were the norm in the 1960's. First they didn't pay attention them, then they didn't take them seriously, then they refused to negotiate, then, after they left, the received a dozen phone calls offering this deal and that deal, which they had refused to discuss hours before. My son was sick of it! He went to the Nissan dealer where he was treated like an adult, was not lied to, and he bought the car they wanted in a few hours. This Honda dealer has absolutely the worst reputation of any dealership in Annapolis. They are unprofessional, incompetent, insulting, and stuck in sales models that almost every other dealership has abandoned in favor of being truly customer focused. The only reason they sell at all is because there is a strong and loyal base of Honda customers. They buy HOndas DESPITE this horrible dealership. More

Was told over the phone, from someone in the parts department, that I could return an unused part for a full refund. The next day I took the part in, and the parts manager told me that I could not ret department, that I could return an unused part for a full refund. The next day I took the part in, and the parts manager told me that I could not return the part. He refused to let me talk to the other parts employees, and said that nobody had said that I could return the part. He was calling me a liar. I purchased a Civic from Annapolis Honda for my son 7 months ago, and we were looking to purchase another car from them next summer. My son had already picked the car out. Screw that. I can't wait to tell all my friends and post on the web how Annapolis Honda called me a liar. My son, a senior in high school, is planning to get the word out to all his friends. Annapolios Honda doesn't care about you the customer. That $130.00 part just cost them more then they will ever know. More

On 1 Aug 09, my wife and I traveled 20 miles from our On 1 Aug 09, my wife and I traveled 20 miles from our home in Bowie, MD to inquire about and possibly purchase a Honda Pilot (SUV). Upon arriving, On 1 Aug 09, my wife and I traveled 20 miles from our home in Bowie, MD to inquire about and possibly purchase a Honda Pilot (SUV). Upon arriving, we looked at several "Pilots" - from the top-of-the-line to the more moderately priced versions - in an lot outside of the showroom and then asked a service representative for assistance. We followed him back to the showroom and watched as he informed 2 sales representatives that we needed help. For the next 40 minutes, my wife and I sat drinking coffee and waiting as several reps looked at us as they passed by, making no inquiries as to whether we needed assistance. On two occasions, a rep watched us almost suspiciously, and walked in another direction - either too busy or unwilling to ask if we needed help. Nearly an hour later, we got up and headed toward the door. Only then did a service manager ask us if "everything was okay." I told him to have a nice day and he sharply asked, "what happened?" We left - thoroughly disgusted and humiliated that we had wasted close to an hour of our day to purchase a vehicle at a dealership that obviously did not want to help us. My wife and I have purchased several vehicles in the last 20 years, and have dealt with most car companies. However, this dealership was by far the worst my wife and I have ever seen. Even though our presence was obvious and announced by the service rep, it was as though arbitrary decisions were made by the reps to deliberately ignore us. Why? I cannot begin to imagine. Were they too busy to bother? Did we appear to be somehow threatening or less worthwhile (i.e, a lesser sales possibility) to assist? Once again, we don't know. Yet, when we were announced and acknowledged visually by several reps yet still ignored, one must wonder. I can only attribute this arrogant and bizarre treatment by your company to two theories: 1) Your reps were too busy or clueless to find the time and effort, or 2) they tried to judge us based on appearance and decided that there were better prospects. My hope that the latter is not the case. However, if it was, this is the recourse of intellectually-deficient bottom-feeders generally too stupid to function. For such individuals, facts are an inconvenient distraction to believing what they simply want to believe. Yet, to make assumptions about others without anything other than superficial impressions to go on is insulting and unacceptable - for anyone OVER high school age and especially when conducting a business. As an Army officer of 20+ years of service, I have come to understand what respect for others, professionalism, character, essential integrity/fairness are. Your company - and/or the personnel you employ - displayed none of these. I will never have anything to do with this dealership in Annapolis, and will discourage others from doing so (based on my experience) when asked. ON FINAL NOTE: Later that day, my wife and I did find a competent Honda dealership in Laurel, MD and they were highly professional, courteous, and appropriately accommodating. We purchased a new Honda Pilot that evening. I encouraged them to thank this dealership, as - if not for their arrogant disregard for proper customer service- we would have never found them. Thank you. More