Honda On Grand

We had a five star interaction with Pat DeRosa in Sales. He was pleasant, helpful, patient and understanding to our situation. Originally purchased a different vehicle (as we thought it might be good to try He was pleasant, helpful, patient and understanding to our situation. Originally purchased a different vehicle (as we thought it might be good to try something other than Honda- as we have 3 of them now), but were not happy with it so I called Pat as he had left a positive impression on us when we had met with him previously. He made it easy for us to come in and deal with him. We would recommend your dealership and Pat to others. One of the best guys I have dealt with to date. Only thing that took long was the day of pick up you were very busy so it took a while. Also, please note that the pressure when we picked up our vehicle was 8-10 over the recommended PSI, which made for an awful ride till I checked it and dropped it when I got home. Would also have loved to have seen some gloss on the tires when we picked it up. I had a good experience with one of your techs whom I engaged with. Not sure his name but overall glad we are working with Honda on Grand. THX Ed Severini More

Great service 10/10 recommend Honda on grand in elmhurst, ask for Danny and ray! ask for Danny and ray! More

I felt insulted by the service advisor and technician in regards to my vehicle service. regards to my vehicle service. More

James is awesome. Honda is excellent. I personally wish the brand had more electric offerings. Holding out! Honda is excellent. I personally wish the brand had more electric offerings. Holding out! More

All the workers were very and help use a lot I would go back there back there More

Everyone here is very friendly and helpful. Great service. They were fast in servicing my car—not expected but that was great. Great service. They were fast in servicing my car—not expected but that was great. More

They took my car in early and kept me updated on the process while I waited, they even gave me some tips on how to save in the future! process while I waited, they even gave me some tips on how to save in the future! More

From making the appointment to arriving at the shop, everyone was Very pleasant and friendly. And it was quick service, shorter than estimated. everyone was Very pleasant and friendly. And it was quick service, shorter than estimated. More

Really appreciate the customer service very detail I will be bringing my car back to this dealership please make sure the coffee machine works. be bringing my car back to this dealership please make sure the coffee machine works. More

When the service ticket printed out, the price showed $69.95. The service writer crossed it off and added $10 making it $79.95. I understand it's a business and needs to make money but price gouging is r $69.95. The service writer crossed it off and added $10 making it $79.95. I understand it's a business and needs to make money but price gouging is ridiculous. When questioned about this, I was told it's just the price of synthetic oil nowadays. I've been told that I won't have the warranty honored if I opt to do the oil change myself, which I'm fully capable of and equipped to do. I also was told I cannot take it to an outside mechanic for the same reason. So basically I'm stuck for three more years due to the extended warranty I bought paying $80 which will likely turn to $100 because of the supposed price of synthetic oil. In short, I as the customer got the short end of the stick on both sides of the deal, buying the car and maintaining it. And then people wonder why the dealer is avoided like the plague for repair work. More