Honda On Grand

I purchased my 2010 Honda CRV from Honda on Grand in February of 2010. Bob Swanson was my internet salesman. The price was straightforward and lower than all of the other Honda dealerships in the area February of 2010. Bob Swanson was my internet salesman. The price was straightforward and lower than all of the other Honda dealerships in the area. Bob was very pleasant to do business with, he was thorough in going through the vehicle and very knowledgeable about Honda and their products. The deal went very smoothly. I would highly recommend Bob and Honda on Grand to my friends and family. More

Went there to have my power steering pump replaced on my Went there to have my power steering pump replaced on my 2007 Odyssey, and to have my battery checked because if I leave my car sit for more than 2 d Went there to have my power steering pump replaced on my 2007 Odyssey, and to have my battery checked because if I leave my car sit for more than 2 days the car won't start, and also my sliding door on the drivers side doesn’t close all the way and I get a warning buzzer that says the door is open. They changed the power steering pump, and lubed the sliding door and did a battery test. They told me that the battery was fine, and the sliding door was fixed. The sliding door was not fixed, when I started my car and put it in gear I still got the warning buzzer. And they killed my battery, It won’t stay charged for more than 10 hours, and they still don’t know what’s wrong with it. I went back to complain that they didn’t fix my door and why would they let take my car if they knew it wasn’t repaired. They told me that I knew about the problem and I said that it was ok to leave my car unrepaired. This dealership is a joke. I wouldn’t even trust them to change my oil in my cars, or put air in my tires! More

Terrible service. I had paint issue (warranty issue)with my new Odyssey. The front desk person refused to take the Van - "We don't fix body parts". Spent and hour to complain to the manager. Manager heard t my new Odyssey. The front desk person refused to take the Van - "We don't fix body parts". Spent and hour to complain to the manager. Manager heard the complaint and said - "What am I suppose to do?" and he left immediately without waiting for my response. I left. Went to another dealer and got my van fixed under warranty. More

Terrible experience with their service center. Please take your car elsewhere for your service. Went for my 30,000 miles service on my Honda Accord, and had a coupon that if you pay over $500 it saves yo take your car elsewhere for your service. Went for my 30,000 miles service on my Honda Accord, and had a coupon that if you pay over $500 it saves you $50. Not to mention how many phone calls I got during the service that they needed to add so and so for a rise in the initial quote from $355 to $645. So I thought I will just use my savings coupon to save at least the $50 they promised if you pay anywhere over $500. when I showed up later to pick the car up and pay, they were surprized that I had such a coupon. And kept on trying to convince me that they cannot accept the coupon because they already used another savings coupon towards my invoice and they cannot combine coupons. When I asked the service guy (JEFF) to show me in the bill where exactly did they use any savings coupon on my bill he kept on saying it won't show but they are sure they saved me a lot. This was completely bogus, they just didn't want me to get the $50 discount. I told them the coupon is even advertised on their website and how come they dont abide by their promises to customers, and if they advertize then they have to keep their promise. Long story short, they didn't accept THEIR OWN coupon and I paid the total and was completely stunned by how dishonest this dealership is. Please take your money elsewhere and search for another trustworthy place to service your car. More

I bought my Honda Pilot over a year ago from Grand Honda and am writing this review to say that I have no buyer's remorse. The buying experience was very comfortable and I trusted the staff. They wanted t and am writing this review to say that I have no buyer's remorse. The buying experience was very comfortable and I trusted the staff. They wanted to sell me a vehicle by giving my the lowest price possible and the highest trade-in possible. They played no games, unlike Schaumburg Honda. More

I drove in with what I thought was a minor turn signal replacement and after a very reasonable amount of time, I was told that there was a bigger problem with the signal and that I would have to either l replacement and after a very reasonable amount of time, I was told that there was a bigger problem with the signal and that I would have to either leave the car or come back the next day. Since I had other obligations, I chose to come in the next morning... After the car was checked over and the problem found, other service items were checked and found to be needing attention. I have been a regular service customer at another dealership and thought these things would have been tended to over the time I was going to have my car serviced. One of the reasons I pulled into Honda on Grand was because of the rushed service process at the other dealership--not that they didn't take their time with the repairs--but that you always felt that they were trying to get through your service to get to the next person--even down to the cashier.....I never looked forward to taking my car in to be serviced there. I was VERY impressed with the service at Honda on Grand. Your staff definitely make the customer feel like they count. More

Everything about Honda-on-Grand was. The quality of their used car inventory was very high: All the cars were clean and in excellent condition, had good tires, etc… The sales people were friendly and their used car inventory was very high: All the cars were clean and in excellent condition, had good tires, etc… The sales people were friendly and not pushy. We visited on two different occasions with Luther and Sebastian, and both were very nice, attentive, knowledgable, and not pushy in the. This is definitely a contrast to other dealerships we visited while shopping. Most had poor quality cars (dirty interior, bad tires, etc…) and pushy, uninformed sales people. We ended up getting a very good deal (okay, an incredible deal!) on a 2004 Pilot. It was in immaculate condition – top to bottom, inside and out. The only mechanical defect was some tire noise that I noticed on the test drive. They ended up putting on new factory tires once we closed the deal. This car drives like a dream!!! I definitely recommend Honda-on-Grand and Luther in particular. Thanks guys!!! More

They suck. I bought a new Honda Pilot 07 from them. In 2 days I found out that it as a transmission leak. When I took to Honda Lisle, they informed me that all the fluids are low and it doesn't seem anyone days I found out that it as a transmission leak. When I took to Honda Lisle, they informed me that all the fluids are low and it doesn't seem anyone did an inspection on it before the delivery. When I called Grand, the manager was rude and said to bring it in. Calling service told me that they need 3-4 hours to examine it. I went to Honda Lisle service, they did a great job. It turns out there was a need to rubber seal. It is been running great since and no leaks. Grand Honda Suck More

I could not say enough good things about Bob Swanson, my sales associate at Honda on Grand in Elmhurst. It is so rare today to find someone who actually does his job, and does it so well. Bob's prior expe sales associate at Honda on Grand in Elmhurst. It is so rare today to find someone who actually does his job, and does it so well. Bob's prior experience in auto service is a big help in discussing the vehicles. He shoots straight and gave me a fair deal online, right off the bat. He treated me respectfully and did not waste my time. Finance was equally straight forward and efficient. I spent about 15 minutes signing paperwork (I did not finance through them, but gave them a check via Eloan) and the process went very smoothly. Bob was exceptionally thorough with explaining all the features of the CRV. I am happy I decided to buy from Bob. He followed up after the sale to make sure I didn't have any more questions, and said he would call in another 10 days just to make sure I was still pleased. Bob Swanson at Honda on Grand in Elmhurst is highly recommended. More

I am fully convinced that 99% (if not 100%) of the positive reviews for Grand Honda are bogus. They are SO bad, that anyone writing positively about them surely are lackies or the sales and managemen positive reviews for Grand Honda are bogus. They are SO bad, that anyone writing positively about them surely are lackies or the sales and management staff writing about themselves in an attempt to balance all of the genuine, negative stuff you're reading about here (and elsewhere). Buyer BEWARE. This organization is the epitome of all of the horrible things you've heard about car dealers and salesmen. Avoid them at all costs! More