Honda On Grand - Service Center

David was professional and explained what was wrong with the car and said he ordered the part I needed but it would not be in until the next day and said could I leave the car but I had no other way of gett the car and said he ordered the part I needed but it would not be in until the next day and said could I leave the car but I had no other way of getting home or getting back to have the car fixed so he said I could go ahead and take the car home and bring it back the following day More

Friendly clean, convenient & knowledgeable. But as in all dealerships expensive & try to sell you up on service you may not need. But as in all dealerships expensive & try to sell you up on service you may not need. More

Very nice service I was in and out in no time. Staff was incredibly helpful and pleasant. My partner was surprised on how fast I returned home. All in all it was a great experience. Staff was incredibly helpful and pleasant. My partner was surprised on how fast I returned home. All in all it was a great experience. More

I have had a generally good experience at Honda on Grand. But this was my second time working with David. I felt like the first time was fine, but this time, I came in with a specific ask “I’m going on a roa But this was my second time working with David. I felt like the first time was fine, but this time, I came in with a specific ask “I’m going on a road trip, I’d like for my car to be safe for this trip.” I came in agreeing to $1,000 worth of work to make that happen. That’s a lot for my family and I told him as much, but to make sure everything was safe, I agreed to it. He tried to sell me last time on a time belt for $1,400 and before realizing it was me again tried to sell me on it again. All before checking out the car. I got a call saying that he recommended another $1,000 in repairs. I said that would be tough for us, but if it was a safety thing then I’d need to get it done. He said he would “help me out” and got me a $75 discount after charging me for an oil change that I originally said I didn’t want because I had just been in there and my oil was at 60% but he said that they should go ahead and do the oil change because my oil was “already pretty dirty.” I felt like I was being pressured to get services I didn’t need. I even said I would come back after the trip and get my oil changed. But he did it anyway. Overall, I felt pressured and like I was manipulated into getting a lot more work on my van than I needed at the time and honestly way more than I should have spent on the van with our financial situation that I brought up multiple times. More

James is awesome. Honda is excellent. I personally wish the brand had more electric offerings. Holding out! Honda is excellent. I personally wish the brand had more electric offerings. Holding out! More

I felt insulted by the service advisor and technician in regards to my vehicle service. regards to my vehicle service. More

Everyone here is very friendly and helpful. Great service. They were fast in servicing my car—not expected but that was great. Great service. They were fast in servicing my car—not expected but that was great. More

From making the appointment to arriving at the shop, everyone was Very pleasant and friendly. And it was quick service, shorter than estimated. everyone was Very pleasant and friendly. And it was quick service, shorter than estimated. More

They took my car in early and kept me updated on the process while I waited, they even gave me some tips on how to save in the future! process while I waited, they even gave me some tips on how to save in the future! More

When the service ticket printed out, the price showed $69.95. The service writer crossed it off and added $10 making it $79.95. I understand it's a business and needs to make money but price gouging is r $69.95. The service writer crossed it off and added $10 making it $79.95. I understand it's a business and needs to make money but price gouging is ridiculous. When questioned about this, I was told it's just the price of synthetic oil nowadays. I've been told that I won't have the warranty honored if I opt to do the oil change myself, which I'm fully capable of and equipped to do. I also was told I cannot take it to an outside mechanic for the same reason. So basically I'm stuck for three more years due to the extended warranty I bought paying $80 which will likely turn to $100 because of the supposed price of synthetic oil. In short, I as the customer got the short end of the stick on both sides of the deal, buying the car and maintaining it. And then people wonder why the dealer is avoided like the plague for repair work. More