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Honda Universe
Lakewood Township, NJ
1,682 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,682 reviews
December 02, 2014
Thank You Karlos Merrick! We had the best car buying experience yesterday that we have had in over four decades thanks to Honda Universes sales person, Karlos Merrick. We were We had the best car buying experience yesterday that we have had in over four decades thanks to Honda Universes sales person, Karlos Merrick. We were so lucky that we met him upon walking in and he really transformed the experience for us. He took so much time with us and showed us all the amazing features of the Honda CRV. Karlos was excellent, he listened to our needs, wants, concerns and budget and with his knowledge, expertise and professionalism found us the perfect car at a price that fit within our budget. I always felt that the salesperson you deal with is as important as the product they represent. Happily we found perfection in both. Thank you Honda Universe for having salespeople like Karlos Merrick at your dealership. Ironically we just came in to take a look at the CRV and now thanks to Karlos we now have this wonderful vehicle in our garage. More
by Janice G
Employees Worked With
Karlos Merrick
Helpful November 27, 2014
Great experience John McGraw was extremely helpful in all areas. Very friendly, very competent, and very knowledgeable of cars. He was easy to talk to and made sure we John McGraw was extremely helpful in all areas. Very friendly, very competent, and very knowledgeable of cars. He was easy to talk to and made sure we were happy with our car before we left. Great experience overall. More
by vinny.d
Employees Worked With
November 22, 2014
2015 Accord This was my second vehicle purchase from Greg. He's a GREAT salesman, and a pleasure to do business with. IIt's because of him I bought the car. KEEP This was my second vehicle purchase from Greg. He's a GREAT salesman, and a pleasure to do business with. IIt's because of him I bought the car. KEEP UP THE GREAT WORK!!!! More
by BGUTHERZ
Employees Worked With
Greg Levine
November 19, 2014
This is my story. Wow! What horrifyingly atrocious service! I did not use this group to purchase my last Honda but was considering leasing my next one by them. It sta Wow! What horrifyingly atrocious service! I did not use this group to purchase my last Honda but was considering leasing my next one by them. It started when I attempted to return a leased vehicle that was due back to Honda Universe in Lakewood, NJ as I was instructed by Honda Financial. I was asked to see Jerome Hofmann and leave the vehicle with him. I showed up first thing in the morning to return the car but Jerome Hofmann was not in yet so I left the keys with the service department as they assured me that they would give him the keys. I followed up about 2 hours later and was just sent to Jerome Hofmann's voicemail. I repeated this about 4 or 5 times that day but he didn't call me back until mid afternoon of the following day. I told him that I just wanted to confirm that he received the vehicle and thank him for his services. He became very nasty and asked if I had purchased the vehicle at Honda Universe. When I responded that I did not, he yelled at me that they are not required to accept any lease returns without any appointment and Honda Financial does not dictate which vehicles they are required to accept back. I did not know this so I apologized all the while still very polite and calm. He told me that the car was returned to my home the previous day. When I told him that I did not see it that morning or the night before, he replied in a very nasty tone "well, that is your fault and I hope you have insurance!" Well, after some time and effort I did locate the vehicle at a friends home sitting on his driveway with the keys in ignition. That was the address that I ordered the final lease inspection to so i guess they were able to find that address through the system. All in all, if that is the way they treat their customers in today's era, I would sooner take my business elsewhere even if its further. More
by yubier
Employees Worked With
Jerome Hofmann
November 14, 2014
The Man of Honda It was a glorious day when John McGraw walked out from the show room into the parking lot and b-lined striaght for me. From hello to goodbye he was an It was a glorious day when John McGraw walked out from the show room into the parking lot and b-lined striaght for me. From hello to goodbye he was an excellent host and was well informed on questions i had. The best car sales man in NJ by far. More
by ebauer92
Employees Worked With
October 29, 2014
No hassles! Mike Galuppo was way more than accommodating when I visited him. I gave him a pretty challenging set of parameters, especially in terms of price, but Mike Galuppo was way more than accommodating when I visited him. I gave him a pretty challenging set of parameters, especially in terms of price, but he was able to come through with no hassle and no need for hours of haggling back and forth. He really took care of me! Thanks again for all of your hard work! More
by Eriklindstrom
Employees Worked With
Michael Galuppo
October 24, 2014
An absolutely pleasant experience working with Greg Levine! We have been dealing with one of your salesmen, Greg Levine, for over 6 years and EVERY time we have purchased a car, he has been an absolutely wonder We have been dealing with one of your salesmen, Greg Levine, for over 6 years and EVERY time we have purchased a car, he has been an absolutely wonderful person to deal with! He treats us like good friends! He has from the first time we met him and every time ever since! There are not enough nice words to say about him! More
by frattacasa
Employees Worked With
Greg Levine
October 23, 2014
Michael Galuppo I went to Honda Universe on Oct 22, 2014 to buy a 2014 Honda. I met Mike Galuppo, who took his time explaining various models and features. He took hi I went to Honda Universe on Oct 22, 2014 to buy a 2014 Honda. I met Mike Galuppo, who took his time explaining various models and features. He took his time and allowed me to drive both an Accord and a Civic. The entire process went very smoothly. After driving both cars, I found that the Civic fit my needs. I am more than happy with Mike and the dealership. I will recommend Honda Universe to my friends and family... More
by Carlan2
Employees Worked With
Michael Galuppo- Salesman
October 22, 2014
John McGraw "Awesome" The service and patience I received dealing with a complicated situation was outstanding! John McGraw and his staff were the most helpful p "Awesome" The service and patience I received dealing with a complicated situation was outstanding! John McGraw and his staff were the most helpful people I have ever dealt with at any dealership. More
by rkurg11
Employees Worked With
October 21, 2014
well done Gregory Levine patiently lead me though the paces as I happily purchased a 2015 Honda Fit. I would recommend others who show an interest in my car to Gregory Levine patiently lead me though the paces as I happily purchased a 2015 Honda Fit. I would recommend others who show an interest in my car to seek him out as well. Thank you. John McGlaughli helped with the financing and together they worked well to make the buying experience a good one. More
by cath13ardt
Employees Worked With
John McGlaughli
