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Honda Universe
Lakewood Township, NJ
1,682 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,682 reviews
October 14, 2014
John McGraw Top Salesman Leased our first honda a couple of years ago from John. We were not big Honda fans at the time but decided to give the CRV a try after John educated Leased our first honda a couple of years ago from John. We were not big Honda fans at the time but decided to give the CRV a try after John educated us on all the safety features. We loved the car and now have become Honda loyalists. We just leased another CRV and a Civic and John made the process quick and easy by working with us to accomodate our hectic schedule and limited amount of time and we had two new cars in no time. Highly recommend everyone to see John. Everyone at the dealership was friendly and helpful, especially Pat in finance. He was extremely professional and worked hard to ensure that we got everything we needed with our new vehicles. More
by lcoleman122
Helpful September 21, 2014
Just Ok! Ok price. but the promised car was not in stock. When I asked about a loaner for the time frame until promised vehicle was delivered I was greeted w Ok price. but the promised car was not in stock. When I asked about a loaner for the time frame until promised vehicle was delivered I was greeted with a crooked smile and a pause from the sales rep who said "NO" "my manager can not approve that" I sould have left then but I purchased because car because I was tired of the shell game my family was getting ansy and I just wanted to get the deal done. I had intentions on purchasing a second vehicle but I think it will be at a different dealership. This short sighted sales rep blinded by this one sales was so focused on getting the most out of me this day did not focus on the fact that I stated I would be purchasing a second vehicle in two weeks. I would have thought a dealership that knew 2 vehicles were a potential that they would have made my overall experience a bit better. I would have offered at least a loaner that day. More
by downing310
September 20, 2014
John Mcgraw and Honda Universe amazing experience John McGraw was an excellent sales person. I usually hate the whole car buying experience, but John managed to turn our experience into a very posit John McGraw was an excellent sales person. I usually hate the whole car buying experience, but John managed to turn our experience into a very positive and comfortable one! The entire staff at Honda Universe was pleasant and went out of there way to make sure we had we needed and that we were happy with our choice. No pressure and no lies.Yes , I will buy a honda from this dealership again! More
by kballack
Employees Worked With
September 17, 2014
no hassle and customer loyalty excellent experience john mcgraw was great as was the entire managent team went above and beyond to get my new honda deal done 5 th honda from de excellent experience john mcgraw was great as was the entire managent team went above and beyond to get my new honda deal done 5 th honda from dealership getting better every time More
by dc23
Employees Worked With
September 13, 2014
MCGRAW....AMAZING! WONDERFUL! PROFESSIONAL! FUN! JOHN MCGRAW HAD US LAUGHING ALL DAY AND WAS EXTREMELY KNOWLEDGEABLE! BEST SALES REP EVER! WE HAD HIM 3 YEARS AGO ALSO! I HAVE BEEN COMING TO HONDA UNI JOHN MCGRAW HAD US LAUGHING ALL DAY AND WAS EXTREMELY KNOWLEDGEABLE! BEST SALES REP EVER! WE HAD HIM 3 YEARS AGO ALSO! I HAVE BEEN COMING TO HONDA UNIVERSE/BOB CIASIULI SINCE THE EARLY 90'S AND JOHN AND JEROME ARE BY FAR THE BEST GUYS EVER! JOHN WAS SO PATIENT AND MADE SURE WE HAD EVERYTHING WE NEEDED. EVEN PIZZA AND THE MET GAME LOL. FINANCE GUY WAS GREAT, MANAGERS, ETC. VERY ACCOMMODATING! WE WERE EXTREMELY IMPRESSED BY JOHN MCGRAW'S PROFESSIONALISM AND KNOWLEDGE OF THE PRODUCT AND OUR NEEDS. WE LOVE OUR 2014 V6 EXL!!! BEAUTIFUL RIDE AND SO GLAD WE RETURNED TO HONDA UNIVERSE! HAD BEEN CONSIDERING BMW BUT GLAD WE DIDN'T. WE WILL CERTAINLY RECOMMEND JOHN MCGRAW TO EVERYONE! More
by lorraine.hubbard.5
Employees Worked With
September 06, 2014
Schisters My daughter went there today for a vehicle that they were advertising online for 9700 (2008 Kia Sportage). When she tried to negotiate for a closer t My daughter went there today for a vehicle that they were advertising online for 9700 (2008 Kia Sportage). When she tried to negotiate for a closer to book value price, they called the sales manager. The sales manager tried to talk her into paying 12000 (out the door price) and wanted her to finance that. When she told him that she had the cash, he questioned why she wanted to pay all at once. He told her he would only do 12000 out the door or he wouldn't make any money. Schisters. The book value is 8500 on that car. Don't trust these people. More
by jadire
Employees Worked With
Whomever the sales manager is
August 27, 2014
your employee I am writing about your salesman John McGraw who we met on Monday 8/25/14 over all john was an excellent salesman and made an excellent presentation t I am writing about your salesman John McGraw who we met on Monday 8/25/14 over all john was an excellent salesman and made an excellent presentation to my wife & I. He did everything to sell us a car..Plus John was & is very freiendly & likeable. He knows your products.. Sincerely, Neil Cassidy 732-736-7077 More
by neilcassidy1
Employees Worked With
August 19, 2014
Great experience! I am glad to now call myself a Honda owner! John is an amazing guy, unlike all other salesmen around. Will be recommending everyone to Honda Universe! I am glad to now call myself a Honda owner! John is an amazing guy, unlike all other salesmen around. Will be recommending everyone to Honda Universe! More
by nickilee
Employees Worked With
August 08, 2014
Thanks Our sales person Greg Levine went above and beyond for us to walk out happy. It is a long process but worth it in the end. Patrick the finance manager Our sales person Greg Levine went above and beyond for us to walk out happy. It is a long process but worth it in the end. Patrick the finance manager was very informative and explained things well to us. More
by suzymrshll
Employees Worked With
Patrick Piro, Greg Levine
August 05, 2014
Great experience overall Greg Levine was our salesman. He worked hard to keep us in our budget, and we ended up walking out with a better car than we could've expected for the Greg Levine was our salesman. He worked hard to keep us in our budget, and we ended up walking out with a better car than we could've expected for the price. Service was professional throughout our experience. No hesitation recommending Honda Universe. More
by JWA&SKA
Employees Worked With
Greg Levine
