"End of year purchase"
Expected mega pressure, instead encountered a salesman who wanted to work with us to put us in the car we wanted to buy not the car they wanted to sell. Very cooperative and patient and worked with us in getting to the price we wanted at the monthly payment we were comfortable with. We are very happy with the car and just as happy with the dealership.
Great experience, came just to look they were so friendly and knowledgeable I left with a car. I really apriaciate the time spent with me showing me cars that I could chose from.,
Every 3 years I have to start the process of negotiating a new lease for my mom who lives 80 miles away, not always easy because I dont have a lot of free time and would prefer to do all the legwork prior to going to dealership. This does not always work because a lot of dealerships mislead customers (I’m sure you never heard that). With that in mind I called Heylin Luciano and explained our situation, within 15 minutes Nick Salerno called me and offered a great deal that I was satisfied with. 3 days later we went to dealer and within 2 hours we drove away with her new CR-V, everything promised delivered. Also want to thank Ozzy in finance who made my mother and I feel very much at ease.
"Exceptional service "
How many people can say they actually felt comfortable the minute they walked into a dealership?
I called and spoke with Katlyn who was covering internet sales explained my situation ..
The minute I waked in to Honda I was treated warmly , Heylin Liriano my sales rep was waiting with a car for me to test drive!!
Heylin is very knowledgeable, graceful and very humbled.. Not like those pushy salespeople who won’t let you breath. She provided everything I ask for without question or excuse..
The very next day Nick the manager assisted my credit union with everything they needed until Heylin came in! When a I got there my car was waiting for me at a very decent price!!
What an amazing group of people!!!
Thank you so much for an amazing experience!!
I was so anxious but you guys made me feel like family.
I recommend Heylin Liriano and Honda Universe if you are going to purchase a Honda
"Great experience "
Thank you Carmine for all your kind help ! You made the car buying experience smooth and successful. I appreciate all your great service. You are the man carm!
"GREAT EXPERIENCE FOR FOURTH TIME"
- Janice G
Just purchased our 4th Honda at Honda Universe and our favorite Salesman Karlos Merrick and Nick had us happily leaving with our new beautiful 2018 in no time. Great dealership to work with and great deals. Jessica in Service Dept always helpful and a pleasure to deal with. All around good buying experience has brought us back 4 times and certainly will be back for our 5th.
"Exceptional Customer Service from start to finish! Thank you"
John McGraw helped me to locate the Odyssey that we were looking for and made the entire process seamless. I would refer you to John to help you through the car buying process. Thank you thank you! It was overwhelming when we had a lease turn-in and a purchase all at once but John made the process so easy! We spent time with Neil Goldstein who helped us during our decision process and he couldn't have been more relaxed and patient which is so important! He was so easy to work with and had answers to my questions before I even asked. He was great! Nick came in to assist on my final purchase and he was also easy to deal with and was working with us to come up with our final payment which was great! I recommend Honda Universe for all of their very professional and knowledgeable staff.. thank you!
"John McGraw awesome service"
Went to Honda Universe to buy a 2018 civic with my step-son. Met John Mcgraw customer service manager and he was awesome. John took the time to discuss my steps-sons needs and wants in his new car and Introduced to his sales associate Neil to further assist us. Both John and Neil went out of there way to be both helpful and patient in assisting us. Sales manager Nick introduced himself to us and was also awesome.
"Excellent service from sales and management "
- Robert Brokaw
I purchased a new Civic from salesman Neil Goldstein at Honda Universe. He did everything in his power to make the deal go through. One of the best salesman I had the pleasure of meeting and I purchased many cars in my lifetime. Neil is Very thorough and professional. Neil went out of his way to treat me like a first class customer. I highly recommend honda universe anyone purchasing a car or truck.Thanks Robert Brokaw
"Worst Experience Ever!!"
I will never go to this dealership again or recommend them to anyone! No one listens to you and what you want as a customer and then they will make you wait hours in the showroom for no apparent reason when making the deal. Be prepared to be there all day! They lie, don’t return phone calls. Do not deal with Cynthia Cubero in the finance department! She is a liar and will sell you on things you don’t need, then never call you back! She is an embarrassment as a representative of their company! Go to Kay Honda, they are a much better dealership! I bought 2 cars there and didn’t go through anything near the crap I went through with Carmine & Honda Universe!