Honda Universe

GREAT CUSTOMER SERVICE Neil Goldstein took time to explain the vehicle and the options that it has. He made this experience great... I strongly recommend Neil as your Sal Neil Goldstein took time to explain the vehicle and the options that it has. He made this experience great... I strongly recommend Neil as your Sales Consultant. More

Great customer service I strongly recommend Kyle Crawley and the rest of the staff at Honda Universe of Lakewood. I told them exactly what I was looking for in terms of pric I strongly recommend Kyle Crawley and the rest of the staff at Honda Universe of Lakewood. I told them exactly what I was looking for in terms of price and they helped me pick out a car that suited my needs and fit my budget. Not one time did I feel like I was being pressured or swindled. I have worked in the customer service field for 10 years, and Honda Universe of Lakewood genuinely has phenomenal service. More

What Lying Rip Offs!!!! I went to go buy a 2011 Hyundai Sonata, the car was listed at $8300, But when we started talking price on the car they told me that the $1100 "repair" I went to go buy a 2011 Hyundai Sonata, the car was listed at $8300, But when we started talking price on the car they told me that the $1100 "repair" cost aren't included in the price. Then they try and say but just for you we will take those costs away and sell it to you at $8300 which is sticker price! They were all very rude and nasty to us giving us nothing but attitude as the manger circled $8300 multiple times in front of us saying "that's as low as I'm going take it or leave it". What a bunch of rip offs and jokes what I am still wondering is why did a 2011, 50k miles, 1 owner clean car fax report Hyundai Sonata cost $1100 to repair? Never coming here again what a waste of my time and a bunch of lying thieves..... More

Honda Pilot Elite experience I needed a reliable vehicle for my growing family. Kyle was very informative about all of the SUVs that I was looking at and helped me make a great ch I needed a reliable vehicle for my growing family. Kyle was very informative about all of the SUVs that I was looking at and helped me make a great choice. He was very professional and understanding. He made the typically grueling car buying experience a walk in the park. He was also very helpful in explaining how to use the long list of features that my Pilot Elite came with. I recommend his sales service to anyone! More

BAIT AND SWITCH Talk about BAIT and SWITCH!! I visited Honda Universe with a cash offer within 10% of the advertised price for the 2015 Mazda 6 pictured below - I wa Talk about BAIT and SWITCH!! I visited Honda Universe with a cash offer within 10% of the advertised price for the 2015 Mazda 6 pictured below - I was told that the $13,698 price listed on CarGurus.com was an "internet price" but that the real price was $16,500!! They also added a $798 preperation fee and a $198 window etching fee (on a used car...it would already have it!) What a dishonest way of doing business! VERY DISSAPPOINTED!! Do not go to Honda Universe, you will not get a square deal. More

Best Dealer Ever Love Honda Universe of Lakewood. I have purchased many new vehicles over the years and what always seems a stressful investment was actually a joy. Ni Love Honda Universe of Lakewood. I have purchased many new vehicles over the years and what always seems a stressful investment was actually a joy. Nick Salerno and Anibal Guzman were courteous, prompt and very accommodating. They did their magic and put me in the vehicle I wanted without the haggling and stress. I love my new car and absolutely recommend this dealership. Thank you both so much. Looking forward to my visits for service. Thank you both again. I couldn't have picked a better dealer. Evelyn More

Excellent Experience David our salesman and John our Customer Service Manager were the best we have ever dealt with. Lets face it the car buying experience can be tough bu David our salesman and John our Customer Service Manager were the best we have ever dealt with. Lets face it the car buying experience can be tough but they made this very easy and pleasant for us. More

Worst Experiece Literally the worst dealership I have ever delt with will never do service there again or recommend this place to anyone. They had told me my vehicle Literally the worst dealership I have ever delt with will never do service there again or recommend this place to anyone. They had told me my vehicle was registered which it never was until 3 months later after it was totaled for 2 months so they registered a totaled vehicle. I purchased the car in July and just received the plates for it on 10/19. This dealership scams and allows people to drive unregistered vehicles. I had called many times asking why my car was never registered and no one was able to give me an answer. More

shoddy workmanship be careful here Went here to have tpms system check due to light on. Was told that 99.00 diagnostic fee would be used to off set cost of repair if I had work done th Went here to have tpms system check due to light on. Was told that 99.00 diagnostic fee would be used to off set cost of repair if I had work done there, this was not the case. However that is not the main reason for the bad review. Since I was there I decided to get oil change which was due. After returning home noticed oil spot on driveway and check under car saw oil dripping from drain plug. I returned to Honda Universe the next day and was informed that the center who did my last oil changed had stripped my pan. I questioned service manager about this since car wasn't leaking before they did change, after some back and for the they agreed to repair pan free of charge by putting new thread insert in. two hours later got car back plug was now in crooked and still leaks. More back and forth and they redid repair, no leak. 3000 miles later I returned for next oil change, only because they were last to touch it. Now they tell me pan is completely stripped and needs to be replace but as a courtesy to me they will split the 900+ bill with me needless to say I was not happy with this resolution. After some heated words they agreed to replace pan free of charge. I will never return to this dealership. More

just bought my honda civic My salesmen Sean Jones, and John McGraw were awesome, they helped me so much, very respectable, love my new car. highly recommended this dealership to My salesmen Sean Jones, and John McGraw were awesome, they helped me so much, very respectable, love my new car. highly recommended this dealership to everyone. More