Honda Universe

Awesome! Patrick was amazing! He helped us right away and answered any questions we had. A vehicle was off site and he arranged for it to be transferred just Patrick was amazing! He helped us right away and answered any questions we had. A vehicle was off site and he arranged for it to be transferred just so we could see it. Extremely helpful! More

This dealer "packed" my payment After negotiating a purchase price, the salesperson presented me with different payment options based on different down payments, interest rates and t After negotiating a purchase price, the salesperson presented me with different payment options based on different down payments, interest rates and terms. I selected a payment of $233 at 2.9%. I was then turned over to the finance manager, who had good news (or so I thought) - a lower interest rate, and a coupon for free "Total Protection Plus." Interestingly enough, the payment was still $233 - a mathematical impossibility. Of course, $233 was not an accurate payment based on the true purchase price. This is a practice known as "packing the payment." You think you're getting something for free, but YOU ARE PAYING FOR EVERY BIT OF IT. Watch out for pre-printed contracts where the printer types in the blank spaces; it may not be lined up, and the important print is being lightly typed over the bolder pre-printed verbiage - very easy to miss. My paperwork was amended the next business day, when I made a complaint in person. Caveat emptor - Let the buyer beware! More

Customers for life My husband and I have bought many cars at Honda Universe, over the years, only from Gregory Levine. Greg goes out of his way to make sure our experie My husband and I have bought many cars at Honda Universe, over the years, only from Gregory Levine. Greg goes out of his way to make sure our experience is great. He is professional, knowledgeable, no pressure, and tries to get us the best deal possible. Greg has become a friend whom has customers for life! More

Broken remote control key I'd dropped the key ring and broken the back of the remote key, and went to see Scott at Parts Dept. He tried everything possible to see what could I'd dropped the key ring and broken the back of the remote key, and went to see Scott at Parts Dept. He tried everything possible to see what could be done without me having to buy another complete back/key. Zau happened to come along, and he looked at it, and was able to use a screwdriver to attach the back; the problem was fixed. Really appreciate all the help Scott and Zau gave us. We've purchased at least three Hondas from Honda Universe, and have loved all of them. We currently have A 2008 crv, AND IT'S GREAT. This is a really good car dealership, with a great Service/Parts Dept. Sue and Joe Cohen More

Great customer service I have been going to Honda universe for years. I have bought and serviced my car here. John McGraw is one of the most honest and for the customer pers I have been going to Honda universe for years. I have bought and serviced my car here. John McGraw is one of the most honest and for the customer person there. He has sold me 2 cars and I will continue going back there because of him! Honda Universe has a customer for life! More

New outlook on buying John , change my outlook on buying a used car , there was not pressure and he was very courteous and knowledgeable I would definitely recommend him to John , change my outlook on buying a used car , there was not pressure and he was very courteous and knowledgeable I would definitely recommend him to my friends. More

Great Service John McGraw turned my perspective on buying cars from negative to positive. He is knowledgeable , and helped me make a great decision. He wasn't pushi John McGraw turned my perspective on buying cars from negative to positive. He is knowledgeable , and helped me make a great decision. He wasn't pushing me to buy a car, he listened and helped me make the best choice. I would definitely go back to him for my next car. Thank you again More

Great Experiences I have bought several vehicles from Honda Universe and always had the pleasure of dealing with John McGraw. He is always courteous and helpful. I reco I have bought several vehicles from Honda Universe and always had the pleasure of dealing with John McGraw. He is always courteous and helpful. I recommend him any time I can. More

Great Customer Service Every time I need service or just a simple question, John McGraw is always there to help. He is always willing to help with any questions that I have Every time I need service or just a simple question, John McGraw is always there to help. He is always willing to help with any questions that I have. If he is unsure he asks someone that can help him answer my questions. Would recommend to friends and family and would be willing to buy from again. More

salesman was great. Manager and financial dishonest. On June 9, 2016 I went to this dealership to turn in my lease on a 2013 CRV for a new model. My salesman, George Ebinger, was wonderful. He showed me On June 9, 2016 I went to this dealership to turn in my lease on a 2013 CRV for a new model. My salesman, George Ebinger, was wonderful. He showed me 3 models he had in the lot, two of which I did not like. The 3rd was an upgrade Touring model. I loved it. We went back to the showroom to make up some numbers. I loved the car and they knew that. so they the manager and financial people did their things (let's see how we can screw this senior woman--and they did. They asked how much of a downpayment I wanted to give. I replied $2,500. OK they said. How much did I want my monthly lease payment to be. I told them below $400. The manager came out and told me that my downpayment would be $2500 and my monthly payment would be $400, all INCLUSIVE. I had only wanted to go to the most $375, but I agreed. I told Honda that I wanted a 3-year lease with 12,000 miles a year. The paperwork and detailing took hours. When they gave me the paperwork to sign I distinctly checked the lease agreement to check the mileage per year. It read 12,000 per year. I signed all the papers. After another 45 minutes someone from finance came out to say I needed to sign a new lease agreement as the one I signed said it was a trade-in. Wasn't it? They said no. I traded in my 2013 CRV. Another 30-40 minutes goes by and they give me yet another lease agreement to sign as now I could not have the 12,000 miles a year, only 10,000. I told them that wasn't right. I wanted to speak with the manager, but he conveniently had left. I should have said I wouldn't sign it. I travel frequently from the Jersey shore to northern NJ for doctor visits. This is not going to work for me with only 10,000 miles a year. Then the financial person comes out again and tells me that the downpayment is now $3,017, instead of $2500. Well you know taxes and stuff the financial person said (the manager told me $2500 and $389 inclusive). YIPES! I was livid. I was there for 6 hours and was tired. Now someone else tells me that "you know you really need the tire and wheels coverage because they are very expensive. OK so now my monthly payment is now $429.89. And after another little while someone comes to tell me that if I really wanted the 12,000 miles per month, that would be another $20. I couldn't afford another $20.00 per month. If I was rich I would hire a lawyer. It is disgraceful how I was treated and conned. I WOLD NOT RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY! Does this survey only go to Honda Universe. I hope not. I want it to go to the "powers that be". SHAME ON YOU! As I don't think this dealership is going to sent it to them. I am going to send it to them myself. My salesman, George Ebinger was the only honest person, and a gentleman. Loretta Moser More