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Honda Universe
Lakewood Township, NJ
1,855 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,855 reviews
December 23, 2014
John Mcgraw is #1 Ive dealt with other dealers in the past but none surpass the customer service and satisfaction ive recieved at Honda Universe. John Mcgraw is very pa Ive dealt with other dealers in the past but none surpass the customer service and satisfaction ive recieved at Honda Universe. John Mcgraw is very patient and knowledgable in the product he sells. He is a no pressure guy who knows how to get the job done. Though i didnt get my 15' Civic Si because of insurance purposes, in the future i will only do business with John. More
by ozzie91
December 15, 2014
exciting car buying experience Upon entrance, I was greeted by a very friendly staff, with popcorn (fav snack), and openness. My salesman was Gregg Levine, who took the time to r Upon entrance, I was greeted by a very friendly staff, with popcorn (fav snack), and openness. My salesman was Gregg Levine, who took the time to relate and get to know me. Gregg was so much fun to work with, making me feel much less anxious about the car buying process. After signing paperwork, Gregg and I went out to learn how to work the controls in my car. There are not enough nice ways to describe how Gregg related and worked with me. It was absolutely a pleasant experience. John, the Financial Manager was also very welcoming, got me an UNBEATABLE PRICE on my warranty. I appreciate him being willing to take the time, explain everything, and extreme friendliness. Everyone here literally treats you like family. I see why they USAA family recommends them. If you are a Honda enthusiast like myself, don't waste your time buying anywhere else, BUY HERE. Speaking as the most anxious, first time car buyer on the planet who can be indecisive, I can promise you that you will NOT regret buying a car here. More
by sheard1289
Employees Worked With
Greg Levine, John Mclaughlin
December 12, 2014
awesome job John did a very good job at getting us a great price on a new 2014 Honda civic for my mom. Will buy again from John. John did a very good job at getting us a great price on a new 2014 Honda civic for my mom. Will buy again from John. More
by kseymou02
Employees Worked With
December 02, 2014
Thank You Karlos Merrick! We had the best car buying experience yesterday that we have had in over four decades thanks to Honda Universes sales person, Karlos Merrick. We were We had the best car buying experience yesterday that we have had in over four decades thanks to Honda Universes sales person, Karlos Merrick. We were so lucky that we met him upon walking in and he really transformed the experience for us. He took so much time with us and showed us all the amazing features of the Honda CRV. Karlos was excellent, he listened to our needs, wants, concerns and budget and with his knowledge, expertise and professionalism found us the perfect car at a price that fit within our budget. I always felt that the salesperson you deal with is as important as the product they represent. Happily we found perfection in both. Thank you Honda Universe for having salespeople like Karlos Merrick at your dealership. Ironically we just came in to take a look at the CRV and now thanks to Karlos we now have this wonderful vehicle in our garage. More
by Janice G
Employees Worked With
Karlos Merrick
November 27, 2014
Great experience John McGraw was extremely helpful in all areas. Very friendly, very competent, and very knowledgeable of cars. He was easy to talk to and made sure we John McGraw was extremely helpful in all areas. Very friendly, very competent, and very knowledgeable of cars. He was easy to talk to and made sure we were happy with our car before we left. Great experience overall. More
by vinny.d
Employees Worked With
November 22, 2014
2015 Accord This was my second vehicle purchase from Greg. He's a GREAT salesman, and a pleasure to do business with. IIt's because of him I bought the car. KEEP This was my second vehicle purchase from Greg. He's a GREAT salesman, and a pleasure to do business with. IIt's because of him I bought the car. KEEP UP THE GREAT WORK!!!! More
by BGUTHERZ
Employees Worked With
Greg Levine
November 19, 2014
This is my story. Wow! What horrifyingly atrocious service! I did not use this group to purchase my last Honda but was considering leasing my next one by them. It sta Wow! What horrifyingly atrocious service! I did not use this group to purchase my last Honda but was considering leasing my next one by them. It started when I attempted to return a leased vehicle that was due back to Honda Universe in Lakewood, NJ as I was instructed by Honda Financial. I was asked to see Jerome Hofmann and leave the vehicle with him. I showed up first thing in the morning to return the car but Jerome Hofmann was not in yet so I left the keys with the service department as they assured me that they would give him the keys. I followed up about 2 hours later and was just sent to Jerome Hofmann's voicemail. I repeated this about 4 or 5 times that day but he didn't call me back until mid afternoon of the following day. I told him that I just wanted to confirm that he received the vehicle and thank him for his services. He became very nasty and asked if I had purchased the vehicle at Honda Universe. When I responded that I did not, he yelled at me that they are not required to accept any lease returns without any appointment and Honda Financial does not dictate which vehicles they are required to accept back. I did not know this so I apologized all the while still very polite and calm. He told me that the car was returned to my home the previous day. When I told him that I did not see it that morning or the night before, he replied in a very nasty tone "well, that is your fault and I hope you have insurance!" Well, after some time and effort I did locate the vehicle at a friends home sitting on his driveway with the keys in ignition. That was the address that I ordered the final lease inspection to so i guess they were able to find that address through the system. All in all, if that is the way they treat their customers in today's era, I would sooner take my business elsewhere even if its further. More
by yubier
Employees Worked With
Jerome Hofmann
November 14, 2014
The Man of Honda It was a glorious day when John McGraw walked out from the show room into the parking lot and b-lined striaght for me. From hello to goodbye he was an It was a glorious day when John McGraw walked out from the show room into the parking lot and b-lined striaght for me. From hello to goodbye he was an excellent host and was well informed on questions i had. The best car sales man in NJ by far. More
by ebauer92
Employees Worked With
October 29, 2014
No hassles! Mike Galuppo was way more than accommodating when I visited him. I gave him a pretty challenging set of parameters, especially in terms of price, but Mike Galuppo was way more than accommodating when I visited him. I gave him a pretty challenging set of parameters, especially in terms of price, but he was able to come through with no hassle and no need for hours of haggling back and forth. He really took care of me! Thanks again for all of your hard work! More
by Eriklindstrom
Employees Worked With
Michael Galuppo
October 24, 2014
An absolutely pleasant experience working with Greg Levine! We have been dealing with one of your salesmen, Greg Levine, for over 6 years and EVERY time we have purchased a car, he has been an absolutely wonder We have been dealing with one of your salesmen, Greg Levine, for over 6 years and EVERY time we have purchased a car, he has been an absolutely wonderful person to deal with! He treats us like good friends! He has from the first time we met him and every time ever since! There are not enough nice words to say about him! More
by frattacasa
Employees Worked With
Greg Levine
