Honda Universe

Mr. Jones; Was exceptional, and very patient in Mr. Jones; Was exceptional, and very patient in working with me through the deal process of getting me into my vehicle. He did an outstanding job. Mr. Jones; Was exceptional, and very patient in working with me through the deal process of getting me into my vehicle. He did an outstanding job. More

John was amazing both on the phone and in person and managed to help this mom of triplet three year olds get out of a outlander SUV and into a minivan for the same payment I'm used to!! You want a mirac managed to help this mom of triplet three year olds get out of a outlander SUV and into a minivan for the same payment I'm used to!! You want a miracle worker, see john McGraw at honda universe! More

It was a good experience, John was very helpful and friendly. I am very happy with my new car. I will be back when I need another new car!! friendly. I am very happy with my new car. I will be back when I need another new car!! More

Had a great experience with John McGraw. I got everything I asked for and more. I would definitely recommend Honda Universe to anyone looking for a Honda. everything I asked for and more. I would definitely recommend Honda Universe to anyone looking for a Honda. More

I was NOT looking foward to turning in my lease and going through the process of getting another car. Much to my surprise John made the experience fun! It was stress free and he had me laughing the whole tim through the process of getting another car. Much to my surprise John made the experience fun! It was stress free and he had me laughing the whole time. Somehow he even managed to get me in my car without a co- signer! Working with John was quick and easy and he even called me twice AFTER the deal was closed just to make sure I was hapoy and see if I had any questions!! Can't say enough good things about John! Professional and courteous. A real pleasure!! We will be back and always reccomend him Love my new car too! Thanks again! More

I would like to thank John McGraw for helping me and my family find a new affordable car. He is a man of his word and a very great devoted salesman. I am now worry free driving in a better maintenance free family find a new affordable car. He is a man of his word and a very great devoted salesman. I am now worry free driving in a better maintenance free vehicle. John is definitely someone to do business with in the future! More

My fiance and I went to Honda to lease a civic, the salesman Rahsaan (Sean) was very knowledgeable and had great customer service. However, we sat there for 8 hours, and from the time we walked in the salesman Rahsaan (Sean) was very knowledgeable and had great customer service. However, we sat there for 8 hours, and from the time we walked in the door we were under the impression we had already been approved for a lease since we did a lot of the paperwork over the phone to alleviate time at the dealership. Obviously, that didn't work out as planned. By the end of the night which was past closing time and hours of sitting there, we were told that we were never approved for the lease but approved for financing and since the bank closed before the info was submitted they just "assumed" it would be approved by the bank on Monday morning. They said they would NEVER allow a car to leave the dealership unless they were POSITIVE it would be approved and assured us that numerous people looked over the deal and with there experience and knowledge that it would not be a problem. We were confident that all was well and the car was ours. That was a mistake! It took them TWO WEEKS to call us back and say that the lease was never approved and the options were return the car or finance it for a higher amount. When we agreed to finance it, we showed an e-mail they had sent us about 2 years of free oil changes with the purchase of a vehicle.. They then had the audacity to say the e-mail had to be shown at the date of purchase and they could not honor it. This was after the finance manager said he would love to give it to us as long as he saw the email and would love to use it in a sales pitch. All in all I would have to say that it wasn't a good experience and that it was more of an inconvenience then anything else. I had higher standards for Honda and they did not reach my expectations. More

Was really helpful and enjoyed my time as we looked at cars. Would go back anytime for him to help me with my next car. cars. Would go back anytime for him to help me with my next car. More

I purchased a vehicle at Honda Universe. My salesperson was Rahsaan Jones. It was a great experience. I would recommend Honda Universe and Rahsaan to all my friends. was Rahsaan Jones. It was a great experience. I would recommend Honda Universe and Rahsaan to all my friends. More

Although I was not able to get a car at the time. John McGraw told me not to give up and he would do what he could do to help. He thoroughly explained everything I needed to do to be able to get a new car McGraw told me not to give up and he would do what he could do to help. He thoroughly explained everything I needed to do to be able to get a new car. I left feeling better about what was needed to be done to get a new car. A few days later he called and left a message reminding me not to give up and to come see him again when I am ready to get a new car, and he would do what he could to help. More