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178 Reviews of Honda Universe - Service Center
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May 16, 2017
Great Service Every time I need service or just have a random question, John McGraw is always willing to help out in anyway possible. He goes above and beyond to ma Every time I need service or just have a random question, John McGraw is always willing to help out in anyway possible. He goes above and beyond to make the customer happy More
by kenny
Employees Worked With
Helpful May 16, 2017
JoHn Mcgraw, first rate. I have been a customer since the dealership first opened. I have always received first class service. John Mcgraw epitomizes what this dealership is a I have been a customer since the dealership first opened. I have always received first class service. John Mcgraw epitomizes what this dealership is all about More
by John I Mills
Employees Worked With
May 05, 2017
check engine light Thank you Tom Scelfo in service for his professionalism, he went out of his way to welcome us into the service center and keep us updated with the sta Thank you Tom Scelfo in service for his professionalism, he went out of his way to welcome us into the service center and keep us updated with the status of our vehicle every step of the repair process! Will definitely return for regular service! The porter Charles was also very helpful! More
by happy service customer
Employees Worked With
Tom Scelfo and Charles Farinella
November 28, 2016
Serviced within 2 hrs I was away and after only a little over a year, had a dead battery in my Honda Fit. Had it towed to Honda Universe on a Saturday, but it couldnt be lo I was away and after only a little over a year, had a dead battery in my Honda Fit. Had it towed to Honda Universe on a Saturday, but it couldnt be looked at till Monday morning. Got a call early enough, battery was replaced. Bob in Service was very helpful. More
by rob430
Employees Worked With
Bob
March 28, 2015
Terrible service combative manager Attempted to return a leased car to them. After confirming with Honda usa that all dealers are required to accept back leases the manager anthony was Attempted to return a leased car to them. After confirming with Honda usa that all dealers are required to accept back leases the manager anthony was combative and refused to provide a service I recived at another Honda dealer that took 5 min. Would NEVER go here any suggestion they are customer friendly or value people is a lie. Will never go again and would suggest they realize how yelp reviews them as a 0 star dealer in nj. I hope prospective purchasers avoid Honda universe and shop at the other available dealerships where customer service is valued More
by eyempack
Employees Worked With
Anthony Maffucci
May 02, 2014
Service visits I always bring my 2011 Pilot to Honda Universe. I bought it there from John McGraw, the friendliest car salesman i've ever encountered, and I will alw I always bring my 2011 Pilot to Honda Universe. I bought it there from John McGraw, the friendliest car salesman i've ever encountered, and I will always bring it there. It runs like a dream. John always stops by the waiting room to greet me and catch up on my travels. We are discussing buying a new Pilot in 2015. With John by my side on this, i can't lose. Thanks to all your staff. More
by fmurphy925
Employees Worked With
April 05, 2014
OH we stopped taking recalls? I called Honda Universe about the recalls on my 08' Honda Civic Coupe. The receptionist told me I could bring my car in to the service center anytime I called Honda Universe about the recalls on my 08' Honda Civic Coupe. The receptionist told me I could bring my car in to the service center anytime. When i arrived there i asked for the service manager and told him about my paint problems and stated that i had received recalls for the paint, engine block and visor. He replied with ...Yeaah we stopped doing the recalls but if u wanna pay for a paint job we know a place that can give you a "Great Deal." I thought he must have been joking... but no he was dead serious. So how does a service center tell me they don't honor recalls but if u want to pay for it we will. Hey Honda your PAINT IS TRASH AND SO IS YOUR CUSTOMER SERVICE . PLEASE CORRECT YOUR PROBLEMS STOP EMPLOYING CROOKED 2BIT SALESMEN. I AM FLAT OUT INSULTED BY MY EXPERIENCE WITH YOUR DEALERSHIP. I HAVE ALREADY PAID FOR MY CAR IN FULL I AM NOT SPENDING MONEY TO REPLACE YOUR CHEAP PAINT JOB. I WILL NOT PAY FOR A RECALL EVER . PLEASE CORRECT YOUR PROBLEMS WITH YOUR COMPANY. More
by matticovino
Employees Worked With
Service Manager name not listed
May 30, 2013
The worst dealer I have ever been to. I purchased a new cr-v and paid cash and that process lasted over 5 hours. Had the first service there and they did not include tire rotation which I had to pay for. T cr-v and paid cash and that process lasted over 5 hours. Had the first service there and they did not include tire rotation which I had to pay for. There was a recall on the cr-v so I called the dealer to make a appointment. When I got to the dealership I had asked how long would it take to do the recall. The person at the counter stated about 1/2 to 3/4 of a hour. It took them over 45 minutes just to put the car in the bay and when they were finished I was there over 2 hours. When I was called a few days later about my how my service was I gave them a poor rating. A week later I received a call from the service manager to find out why I rated them so low. After telling him about what had happen he offered me my next service for free oil change and tire rotation and said he would e- mail those coupons. I am still waiting, and will be going to a different dealer for my service moving forward Do not use this dealer for anything. More
by Bobhac
Employees Worked With
Service manager
December 30, 2012
I bought a Honda accord Ex-l v6 from them 1 yr back and decided to go for wheel alignment check and tire rotations (april 2012). I called the service guy and told him I'd a quotation from Fire & Stone and decided to go for wheel alignment check and tire rotations (april 2012). I called the service guy and told him I'd a quotation from Fire & Stone and I stay far away from your place, nearly 45 min drive, And if you either check this free or offer better price, I'll come over there and he asked me to come the next day promising a better price.Once I go there, he says he can't do free and secondly he says nod body can beat his price. When I showed the fire stone quote, he got taken back and refused to offer me better price. I told him, since I came all this long, at least match the price, I'll do it here itself instead of going back to FS but he refused. I was shocked that this guy can play with me like this promising me to come down from a long distance.he fooled me. This is the 2nd time Honda Universe has given false promise like bait and switch. I never went to them again for service. More
by Itssuree
Employees Worked With
Service manager
October 10, 2012
While I am reacting to a single incident, realize it was over the span of a week and ended with some of the worst customer service I have ever experienced. I brought back my vehicle for promised repair aft over the span of a week and ended with some of the worst customer service I have ever experienced. I brought back my vehicle for promised repair after the purchase. I also experienced a piece of the vehicle fall off while driving and asked that they repair that as well. After several days, I was told the original repair was completed and I could pick up the vehicle. I asked about the additional repair and was told it was not repaired as they "didn't know how to fix it." I advised them of the extended warranty I purchased and was told I would be called right back after the tech spoke with purchasing department. That was a Friday. I didn't get a call all weekend and ended up calling the dealership on Tuesday the week following. I was told they didn't fix the secondary issue as it was not covered in the warranty and they even looked at it but didn't know how to fix it. I went on Wednesday to get the vehicle and voiced my displeasure about not being called back. I was told "well, I don't work on Saturdays." Upon inspection of the original repair, I was displeased to learn that the "brand new part" was scratched, had glue on it and was below my expectations and satisfaction. I eventually was directed to Sales manager who, rather than listen to what my complaint was, would rather tell me how much he paid for his car and I got a good deal. He told me several times his only obligation, as per the contract I signed, was that the car would pass inspection and his job was done. At this point, I still hadn't told him what my complaint was regarding the shoddy workmanship. Mike brought up the secondary repair and regarding the incident where the part came off stated "I don't want to call you a liar but, if something DID break, it isn't our problem." At this point, I became angry enough to walk away and end the conversation. That was not good enough for Mike. He continued to banter me about what it was I wanted. I said forget it. He said No, tell me what you think we are responsible for after you buy your car. I ignored him and he followed me around the entire building to where my car was. He has to be one of the most self centered, ignorant people I have ever dealt with. Customer service from Honda Universe ended the minute I paid for my vehicle. I will not go there unless I have warranty work unless I can find a reciprocal dealer/service shop. Not only would I NOT recommend this dealership, I would encourage all to stay away from this one. More
by bilwith1l
Employees Worked With
Linda from Service and Mike from Sales
