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Honda Westborough - Service Center

Westborough, MA

4.8
1,556 Reviews

1,556 Reviews of Honda Westborough - Service Center

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July 28, 2023

The service was great. I brought my car for an oil change and tire rotation. After paying for the service and taking the vehicle out on the road I noticed that the carpet More

by Mark Nault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Sinclair
Jul 28, 2023 -

Mark Nault responded

The service was great. I brought my car for an oil change and tire rotation. After paying for the service and taking the vehicle out on the road I noticed that the carpet on the driver's side was vacuumed as well. A nice touch.

July 27, 2023

Excellent service, Honest with what needs to be done or not, and efficient. Over 4 years of service and never an issue. More

by Sw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in Service
Jul 28, 2023 -

Honda Westborough responded

We're glad to know you've had a positive experience with us at Herb Chambers Honda of Westborough over the past 4 years. We always aim for honesty and efficiency in our service, so it's great to see that reflected in your review!

July 27, 2023

Good communication and accurate diagnosis and fairly prompt service (part needed to be shipped in which added several days). Would recommend. More

by ip40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
Jul 28, 2023 -

Honda Westborough responded

We appreciate your feedback and recommendation! It's great to know that our team at Herb Chambers Honda of Westborough provided good communication, accurate diagnosis, and prompt service. We're here for you whenever you need us next time!

July 26, 2023

Well informed and great service adviser,Bryana. Dealership hot me in during early evening,hot call as promised the next morning on what they found and what they suggest to do,car was ready at time p More

by royronal2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryana,service advisor.
Jul 26, 2023 -

Honda Westborough responded

We're happy to hear that Bryana and our team at Herb Chambers Honda of Westborough were able to provide you with timely, informative service. Thanks for the positive feedback. Safe travels!

July 25, 2023

Excellent customer service as usual! Reasonable cost for repairs. Everyone in my family has gotten their cars from Herb Chambers. Wouldn't go anywhere else! More

by annewalton93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James,service rep, Francisco cased me out and a wonderful gentleman who helped me when I was flustered, delivering the car after it died in traffic! Sorry that I don't know his name.
Jul 25, 2023 -

Honda Westborough responded

Hi Anne! We're so glad to be your family's go-to for all things automotive at Herb Chambers Honda of Westborough. Thank you for trusting us with your repairs and purchases over the years!

July 22, 2023

Great staff friendly and efficient my car was serviced before the time quoted to me will highly recommend More

by Sjmalvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 24, 2023 -

Honda Westborough responded

Thank you for the kind words! We're glad to hear that our staff provided friendly and efficient service. Your recommendation means a lot to us! Drive safely, and we hope to see you again at Herb Chambers Honda of Westborough!

July 22, 2023

Scott was excellent in representing my vehicle that went in for service . 10 rating! Thank you!! More

by tokarz63.pt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toan Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
James A. Bulger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sundlie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Honda Westborough responded

Scott and the team strive for the best and we're so glad we've succeeded in providing that to you! Thank you for being a valued part of our Herb Chambers Honda of Westborough family! We appreciate the 10 stars!

July 21, 2023

Service staff was professional and knowledgeable. Very pleased with this dealership and would highly recommend. More

by Lindadbarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryana Dobay was very professional and efficient.
Jul 24, 2023 -

Honda Westborough responded

Hi Linda! Thank you for the kind words and recommendation. We're glad to hear that our service staff provided you with a professional and knowledgeable experience at Herb Chambers Honda of Westborough. If there's anything else we can do for you, please let us know. Have a great day!

July 21, 2023

Very helpful and accommodating. Francisco was wonderful and worked with us to ensure we received the best service. More

by Sujatha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco in Service
Jul 21, 2023 -

Honda Westborough responded

Hi Sujatha! Thank you for the kind words! We're glad that Francisco could provide you with such incredible service. We appreciate your support and hope to see you again at Herb Chambers Honda of Westborough!

July 18, 2023

I have had positive experience in the past but this time it was different. I was planning to take my vehicle for Maintenance this Sat. I had bought the car here. However due to my sudden travel plans I deci More

by Honda_Service_reporter123
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department Admin
Jul 19, 2023 -

Honda Westborough responded

Thank you for reaching out. I'm sorry to hear that this experience didn't meet the high standards of service that our customers expect from us, and will make sure we address the situation internally with the appropriate members of our team. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, James A. Bulger - General Manager - james@herbchambers.com

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