Honda Windward

Windward Honda Service Department has great customer service. They are friendly, quick to respond, and helpful. service. They are friendly, quick to respond, and helpful. More

Grateful that everything I need for my Honda is found in my hometown. Easy location, great staff & amenities. my hometown. Easy location, great staff & amenities. More

Justin and Kanoa were professional and quick to provide customer service in an immediate manner. customer service in an immediate manner. More

Purchased my vehicle Certified from this location. Enjoyed working with BOB LAUDICK. He was thoughtful and has been excellent with checking in periodically each year. After 3 yrs, things have gone Enjoyed working with BOB LAUDICK. He was thoughtful and has been excellent with checking in periodically each year. After 3 yrs, things have gone downhill quickly. Called to speak with Kanoa to schedule a service appointment - oil change, check on reverse sensor that was not installed properly and kept falling, desire for tire check due to poor traction. Doug answered and told me Kanoa was not available. We trouble shot my concerns over the phone and made an appointment. He told me they would likely need to keep the car all day so appointment on Saturday at 9am, pick up by 4pm. Upon arrival for appointment, Kanoa was on the phone but got up to print out my intake papers. Told me Doug would be helping me. Doug finally comes in with a mechanic and walks behind the counter. No acknowledgement. Did not even see me. Kept talking with the mechanic. Kanoa motions to him that I am standing there, Doug glances up, and goes back to talking with the mechanic. I keep standing there and when he finally finished, looks up at me and says, "What you here for?" -- What kind of customer service is that? Kanoa motions again to him at the intake papers that were already printed out for him, sitting right in front of him. Doug picks up the papers (which contain his own notes from our conversation), but he failed to read them! He said, "Ok, so, what do you mean tires slipping? ... You probably just need to switch the reverse sensor switch back. Whatʻs the problem with that?" I was so appalled by his conduct. - failed to greet customer/acknowledge customer presence - ignored customer - failed to thank customer for waiting for him - failed to read intake paper notes (that he wrote) - failure to actively listen, leading to repetitive questioning - unprofessional tone and verbiage Later in the day, Doug calls to tell me he went to look at the tires and "Ya, theyʻre pretty bad, cracking". He then proceeds to calculate each & every little expenditure out loud, and finally says, "So, youʻre looking at a thousand for the tires. Thatʻs not including an alignment and you need one. So, you wanna do that?" I told him, "Not for a thousand plus dollars." He sarcastically replied, "So what you want us to do then? Theyʻre pretty bad, you know." I told him, "You can do the oil change that was scheduled and fix the reverse sensor." He comes back with, "Well, what time you need it by? Cause weʻre pretty backed up here, you know." Again, appalled by Dougʻs behavior. I tell him, "Well, then you tell me what time it is going to be ready." He said, "Oh, ok, well, your car is next so it should be done by 1:30pm." Doug calls at 2:58pm! No call before then to inform me that they are running over time and that the car would not be ready when promised. I had called to speak with the cashier in the service department and requested a different service writer for pick up due to Dougʻs behavior. She graciously informed me that she would be the one to help me. Kanoa Chang and this God-send of a cashier made pick up after a horrible day as best as possible. Clear explanation, break down of tire estimate and quick processing. The sliver of silver lining. Went to get new tires elsewhere, but wheel lock key missing. Tried to get help from the service manager, Dalton. Horrible, cocky attitude. His behavior clearly demonstrates why Doug behaves the way he does. - failure to actively listen - unprofessional tone and verbiage (cut me off repeatedly, leading to harassment) - blaming the customer before checking service records - hung up on - Asked if appt. needed. Told "Just come before 9am on Sat. CLICK" - failure to honor time commitment - called at 8:15 Sat to say he was leaving So long as Dalton remains the service manager, I am not comfortable returning here for any kind of service. Poor leader. Poor example. Nightmare! More

Tried to get help from the service manager, Dalton Baker, for a missing wheel lock key after a nightmare experience with Doug in the service department. Horrible, cocky attitude. When I inquired if it could for a missing wheel lock key after a nightmare experience with Doug in the service department. Horrible, cocky attitude. When I inquired if it could be located elsewhere in the car or possibly left in the service department since I was just there, Doug answered, "Well, why didnʻt you have your tires done here? You know, we only use a master key here. We donʻt touch your key. A new key will cost you $25." I informed him of the poor experience with his service writer Doug, and of the fact that I have only ever had my car serviced at Honda Windward. He said, "Oh, well, in that case, we can get you one. Can you bring it in tomorrow morning? I can look at it at 7." I told Dalton that I would not be able to make it in during the week, but could come in on Saturday. He then starts harassing me saying, "Well, why canʻt you bring it in tomorrow? Whatʻs the big deal?" I asked Dalton if he knew what morning traffic was like, then he cuts me off and says, "You know, my wife worked in town for 15 years and she didnʻt have a problem." I calmly replied, "Well, I start at 7:30am". Dalton then sarcastically says, "Well, I didnʻt ask you about that did I? Just bring it in on Saturday then." I ask if I need to ask for him or if I need to make an appointment. He says, "No, just bring it in before 9am. C-L-I-C-K." He hung up on me! Saturday comes. I am making my way to the Honda Windward a little after 8 to get there before 9. Get a message left to voicemail, Dalton called to say he only works Saturday from 6:30-8:30 and will be leaving for the day. Call back on Monday and he can help me then. Another week gone by. No wheel lock key. The horrible customer service continues. UGH! This was my experience with Dalton Baker: - failure to listen actively - unprofessional tone and verbiage (cut me off repeatedly, leading to harassment, demeaning conversation) - blaming the customer before checking service records (He falsely assumed I had my tires done elsewhere. Only did service at Honda Windward prior to this experience) - hung up on - I asked if an appointment was needed. Told, "Just come before 9am on Sat. C-L-I-C-K." - failure to honor time commitment - called at 8:15 Sat to leave a message saying he was leaving and to call back on Monday. So long as Dalton remains the service manager, I am not comfortable returning here for any kind of service. The way he chooses to conduct himself is abhorrent. A poor leader. Poor example. It has been an absolute NIGHTMARE. I will not be returning here as I have no desire to continue to be mistreated. More

Everything in yesterday’s service was really good- no surprises, which is excellent in today’s world. surprises, which is excellent in today’s world. More

Fast and thorough, courteous, professional service, on-time delivery, clean offices, dependable support and open early on-time delivery, clean offices, dependable support and open early More

My thoughts in a few words that meet the minimum: Excellent, great, convenient, fast, amazing. Excellent, great, convenient, fast, amazing. More

Excellent Service! I drive from Honolulu to Kaneohe to get my car serviced. I’m a 10min drive from a competitor, but I drive the 25 minutes because of the service. I drive from Honolulu to Kaneohe to get my car serviced. I’m a 10min drive from a competitor, but I drive the 25 minutes because of the service. More

This Windward Spa has a very focused on Cistomer Service Excellence. They easily met my expectations despite their busy schedule. Excellence. They easily met my expectations despite their busy schedule. More