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Honda Windward

Kaneohe, HI

4.8
1,897 Reviews
At Honda Windward our friendly staff make it priority one to make sure your experience with us is an easy and pleasant one. Honda Windward is your one stop place for ALL of your automotive needs. We have New Car Sales, Pre Owned Certified Cars, Honda Service Center and Parts Department, Other Makes Service Center, Car Wash and Detail Center and fully Certified Body and Repair Shop. At Honda Windward "We'll make a believer out of you!" Aloha
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45-671 Kamehameha Hwy

Kaneohe, HI

96744

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Showing 1,897 reviews

January 11, 2023

Service department is the best. Always going the extra mile for me. Never let Dalton retire 😊 More

by js0662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2023

Very good customer service. Was told that safety check would be done in an hour. It took about 30 minutes. I appreciated that. More

by fkkalima
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Hennessey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2023

The service department are nice and Kanoa in the service department was very helpful on all my service visits. More

by Rocky
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kanoa Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2023

Always prompt and efficient service at a reasonable price at Honda Windward. Thanks for taking such good care of my Honda. More

by ahk00022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kanoa Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2023

Scheduled my 2019 Passport for regular B13 oil and transmission service. Everything went smoothly. Service was quick and everyone was friendly. Excellent service as always. More

by Glen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlin
December 31, 2022

EFFICIENT, FAST, GOOD PRICE ON VARIOUS SERVICE OFFERED. Excellent customer service. They do what I ask them to do. More

by 2013 Accord
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Greg Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2022

They were able to fit me in for a safety check and service with only a two day’s notice. They were professional, courteous and completed the job on time. More

by Serendipity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Nakanishi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Serendipity responded

I took my car in on December 29 for service and a safety check. The work was done promptly and they assured me that the tires, battery, etc were in good condition. On January 1, my car did not start and I was able to have it jumped. I called Honda Windward and upon advice from Shania, I took it to O’Reilly’s to have the battery checked. They confirmed that it was a bad cell and that the battery was not charging. I then contacted Honda Windward to see if the battery on my 2020 Odyssey was covered under the warranty or extended warranty I had purchased. I initiated the first call around 9 after I found out that the battery was not charging. Shania informed me that it would be the “finance” person who would call me back. I went back and forth with Shania trying to get the finance person to call me back. There was a conversation that she would call me back in 5 minutes, but that did not happen. I finally received a call at 1:45 at which time, “Sabrina” told me that she was not able to help me or answer my question as to whether the battery was covered and that I would need to call Pacific Honda or to call back the Service Department on January 3. She did not apologize once for not returning my call earlier as promised by the other employees and was not inclined to help me because I did not purchase the car from Honda Windward. I give kudos to the service department who worked on my car on Thursday and to Shania at Honda Windward who tried to help me get my questions answered. As for the finance person, I did not feel like she was part of the Honda Windward Ohana.

December 27, 2022

Excellent, courteous service. Prices reasonable. Comfortable waiting lounge. Easy to understand what needed to be done with the car. More

by deborah
Recommend Dealer
Yes
Employees Worked With
Justin Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2022

I'm very pleased with Honda Windward. They aim to please and do their best to earn your trust. I don't plan to go anywhere else but to Honda Windward. More

by ladyrochas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dauzat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanoa Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Kaneao
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2022

This dealer is at a convenient location. They have a friendly staff. And got the job done in a very reasonable time. More

by Rpnozawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Naito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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