Honda World

We so appreciate Marshall's integrity and advise....Luke was most helpful getting us aquainted with our new car. Thanks so very much! We plan on returning when we purchase our next car and advise....Luke was most helpful getting us aquainted with our new car. Thanks so very much! We plan on returning when we purchase our next car and will certainly refer Marshall to others. More

I recently purchased a 2010 Honda CRV from Sam Swope Honda. The overall experience VASTLY exceeded my expectations. When fishing for referrals to a good car dealer, I heard repeated mentions of Sam Sw Honda. The overall experience VASTLY exceeded my expectations. When fishing for referrals to a good car dealer, I heard repeated mentions of Sam Swope Honda, AND more staggering, some man named Ben Matlin. People spoke about him with such passion and sincerity, I figured I would check him out. He did sound like quite the rock star, after all! Upon my visit to Sam Swope Honda, I got to meet Ben and admit to being a bit star-struck. Within minutes of talking with him, it was clear to me how this man attained such legendary status. He is so good at what he does that I purchased my CRV, which at the time was on a lift in the service department being certified and had no wheels. Ben arranged for the vehicle to be lowered so that I could sit in it, and the deal was struck. I am usually a hesitant consumer, so this was not my style at all. We made plans for me to pick up the CRV in a few days, I signed the papers, and off I went. The amazing thing was that I experienced no buyer's remorse when I got home, because I trusted Ben and knew that I had found the perfect vehicle for me. So, bottom line, I am a new fan of Sam Swope Honda, and a new member of the Ben Matlin fan club. Before this experience, I quite frankly dreaded the thought of going to a car dealership. Now I know I'll never have to feel that dread again. Thank you, Patti Swope, and THANK YOU, Ben Matlin. Keep up the amazing and spectacular work you're doing! It's much appreciated! More

By far the people at Sam Swope Honda World are THE BEST TO WORK WITH!!!! Everyone was very knowledgeable about my new truck. The finance gentleman were very good at giving us an awesome interest rate and t TO WORK WITH!!!! Everyone was very knowledgeable about my new truck. The finance gentleman were very good at giving us an awesome interest rate and the best part of all was our salesman!!! Marshall Dean, worked with us for over 2 weeks to get us the perfect vehicle for our family. So, THANK YOU MARSHALL!!! Now I can not stop talking about my great experience at Sam Swope Honda! I will be sending all my friends & family your way Honda ;) Keep up the great work! More

Nick was extremely friendly, helpful, and attentive; he worked with us to find what was right for us and it felt like he was on our side. worked with us to find what was right for us and it felt like he was on our side. More

Once again this dealership was top notch! My husband bought his truck from Sam Swope Honda World a little over a year ago and had nothing but great things to say about his experience. So when it came ti bought his truck from Sam Swope Honda World a little over a year ago and had nothing but great things to say about his experience. So when it came time to purchase a new car for myself there was only one place I considered. Thomas Prinzo was the gentleman we dealt with but I would hardly call him a "salesman". He was more like an "automotive psychiatrist"! He listened very carefully to what I wanted and made sure I got it. Even when I was ready to settle on a color, he refused because he knew it wasn't REALLY what I wanted! He insisted I keep looking until I found the exact color I had in mind. He treated me like a friend, not a customer. His only purpose that day was to make sure I was happy, or at least it felt that way. Then when it came to financing, David Lail was amazing! No big surprise there! As my husband said in his last review, we'll never deal with anyone else. He got us an excellent deal and explained every penny. He must have reworked the numbers half a dozen times until we were satisfied! This dealership is honestly the best I've ever been to! Huge inventory and people who treat you like family. We're customers for life!!! More

Very pleased with my experience with this dealership. Everyone was pleasant and David Lail was a god-send !! I will for sure be a repeat customer for the rest of my car buying as long as it stays as plea Everyone was pleasant and David Lail was a god-send !! I will for sure be a repeat customer for the rest of my car buying as long as it stays as pleasant experience as I encountered this time .. Would highly recommend this dealership.. More

My wife and I purchased an 02 Toyota Highlander in jan. 2012. The vehicle seemed to be in good shape. No leaks, very clean, a 2 owner vehicle and good car fax. It had 79784 miles on it and we thought it wo 2012. The vehicle seemed to be in good shape. No leaks, very clean, a 2 owner vehicle and good car fax. It had 79784 miles on it and we thought it would run for a long time, being a toyota. Right after the limited warranty ran out I noticed the oil light on one morning while going to work. I stopped at a gas station and checked the oil and it was 2 quarts low. I went inside and bought oil and put in it. It only had 82000 miles on it and wasnt even do for an oil change yet. After that i checked the oil weekly and had to put oil in it just about every week. I took it to sam swope to have the check engine light checked right after i bought it and the service person said it was the gas cap causing the light to come on, this was before i realized the vehicle was burning oil. The highlander now has 101000 miles on it and ive had 2 different mechanics look at it and both said the engine needs to be replaced due to a mechanical defect in the motor. I called sam swope to see if they could help with the replacement of the engine and they basically said too bad. So here i am with a toyota with 101000 miles on it and it needs a new engine. Sam Swope should have made sure since it was a certified used car that it was in tip top shape and didn't have a problem with oil burning. Toyota had a problem with these engines and actually had a class action law suit against them but it ended in 2010. Of course now anyone buying these vehicles are stuck with replacing the engines because dealorships like Sam Swope either don't care about their customers or they are too dumb to do the proper research when purchasing cars for resale. More

This is the second time I have purchased a car from Sam Swope.Honda in Louisville and both times I was treated very well. I will never look anywhere else. I have the highest respect for the entire Sam Sw Swope.Honda in Louisville and both times I was treated very well. I will never look anywhere else. I have the highest respect for the entire Sam Swope team. I think I was given the best deal possible and I know from past experience that the service team will take great care of my car! More

Tried to tell me that my car's transmission issue was not covered by my extended warranty. The warranty company i was told to call then said my issue was covered by my HONDA warranty. Then, after they de not covered by my extended warranty. The warranty company i was told to call then said my issue was covered by my HONDA warranty. Then, after they determined the issue was not my fault (not a clutch issue), they test drove it and "weren't able to duplicate the issue". I will be taking my car to another Honda from now on- there are at least two more in the city. More

Damon was awesome, five stars across the board. He held open the door for my mom and I as we arrived, and was extremely pleasant to work with. He immediately showed cars in my desired price range, unlike open the door for my mom and I as we arrived, and was extremely pleasant to work with. He immediately showed cars in my desired price range, unlike many other salesman who push the envelope, which was a very nice change of pace. He wasn't pushy and was extremely knowledgeable about his makes and models. I would definitely recommend Damon to anyone looking to buy a car, I'll definitely buy from him in the future. Thanks Damon. More