Honda World

I am happy with the quality of service and professioanl staff at this dealership. This is my second visit and I cannot complain. I approached the clerk at the Parts counter and was attented by Rob. I went staff at this dealership. This is my second visit and I cannot complain. I approached the clerk at the Parts counter and was attented by Rob. I went to find out first how much it would cost me to replace the winshield wipes on my Honda Accord. He then gave me the price and I walked out. Two minutes after I return to the counter and asked him how much it was to replace the lining and he explain that it depended if the wipes were the original parts or over the counter replacements. I think he noticed that I didn't have any clue as to what he was talking about and asked me were was my car. He then went with me to my car to take a look at the winshielf wipes. He removed them and took them insided. Minutes after he told me that he could replace them and gave me the cost. I then asked him to teach me how to changed it and he did not hesitate. I actually learned how to replace the linning in the event this happens to me again. Rob, showed professioalism, patience, and excellent customer service. He did not hesitate to take on and fix the problem. Thank Rob for making me feel like an Important Customer. v/r Debora Shepherd More

Kasey was excellent to work with at Sam Swope. He met my husband and I when we arrived. Asked questions to help determine what we were looking for; knew the information about the specific car that we were l husband and I when we arrived. Asked questions to help determine what we were looking for; knew the information about the specific car that we were looking at; answered all the questions and if didn't know the answer, stated that did not know. When we asked to test drive, no problems. Got the keys and got driving. Then was patient as we looked at other cars & went back and forth to get the keys. He gave us amble time to discuss (amongst ourselves) the decisions that were needed. And when it came down to the sell, was willing to work with us and keep going back until we got an acceptable offer. He stayed with us throughout the process (even after the lot was closed and he could've went home). He also followed up the next day to make sure that there were no more questions that had popped up. Kasey was excellent and I will recommend my friends and family that are looking to buy a car to him and Sam Swope! Thank you! More

My experience with Sam Swope Honda was terrific. Scott Boggess and Vadim were extremely helpful but not overbearing. They were patient and answered all of my questions. They were thorough and followed u Boggess and Vadim were extremely helpful but not overbearing. They were patient and answered all of my questions. They were thorough and followed up where ever necessary. I would definitely recommend them again, in fact I already have. More

I was very pleased with the general appearance of the Service Department and the customer lounge. The interaction with the staff was pleasant and all proposed services were thourougly explained and pric Service Department and the customer lounge. The interaction with the staff was pleasant and all proposed services were thourougly explained and price estimates were given (and accurate). The services were performed in a timely manner and for the price quoted. More

I told John, I had 30 minutes to spend before I had to leave for an appointment. He respected that. Told him I was not buying today but in 3-4 weeks. He respected that. Told him what I was willing to pay. leave for an appointment. He respected that. Told him I was not buying today but in 3-4 weeks. He respected that. Told him what I was willing to pay. He worked with me and I bought a new CRv. The dealership was very courteous and compared to others in the area, very professional. More

We bought a NEW 2009 Pilot directly off the showroom floor 2-yrs ago. Just this month, we were told (by an insurance co giving us a new quote) that the title was labled "branded" due to flooding! We con floor 2-yrs ago. Just this month, we were told (by an insurance co giving us a new quote) that the title was labled "branded" due to flooding! We contacted Sam Swope immediately, and they began working very hard to try and resolve the problem (that just didn't make sense). Scott Boggess, General Sales Manager, worked throughout the day contacting CarFax, AutoCheck, etc and managed to find out that an title was submitted in error by the state just days after we bought the vehicle, then they corrected it, but failed to correct the error thru CarFax and alike. All the while, in a 24-hr period, we were kept up to date throughout the process, and Scott was more than professional and helpful! This service was OUTSTANDING!! In the past 2-yrs, we have had our vehicle serviced (oil changes ...), and have received nothing but great care all around! 2-yrs ago we purchased our first vehicle from Sam Swope Honda .......... and we will certainly be back!!!! More

Thomas Prinzo and David Lail really took the time to find the right car and the right deal for us. We were working with a tight budget and these guys worked hard to come up with a deal we could all agree on. the right car and the right deal for us. We were working with a tight budget and these guys worked hard to come up with a deal we could all agree on. When other dealerships brushed us off Tom and David took an interest in our needs and our situation. I highly recommend Sam Swope Honda World. Thanks for everything guys! More

I have never been so comfortable purchasing a vehicle. David Lail was Awesome! I appreciate the efforts & acheivements that were made before I even entered the dealership to purchase my car. David & Lolli David Lail was Awesome! I appreciate the efforts & acheivements that were made before I even entered the dealership to purchase my car. David & Lollie provided exceptional and outstanding customer service!! I would HIGHLY Recommend Sam Swope Honda World to all my family, friends to anyone looking for the right vehicle and a great Purchasing experience. J. Jones More

We have owned/leased all makes and models of cars and do not necessarily have brand loyalty. We have owned several Pontiacs and Toyotas, but have also owned Nissans, Volkswagen and Mazdas, several purchased not necessarily have brand loyalty. We have owned several Pontiacs and Toyotas, but have also owned Nissans, Volkswagen and Mazdas, several purchased at other dealerships in Louisville. In all our experiences at every dealership - which have been many because we have lived in several states due to work - we have never had as good as an experience as we had at Sam Swope Honda (we purchased 2 cars) - we were treated with respect and all of our questions were addressed in a friendly and courteous manner. Our salesperson Lewis Ray was exceptional - we have never had a more personable car salesperson - he was totally interested in what we wanted and not in what he wanted to sell us - and Doug R. his salesmanger was also incredible, they were really interested in getting us what we wanted. We would have no hesitation referring this dealership and salesstaff (and we have)to everyone we know and will continue doing business there as long as we can. The customer service is truly exceptional! More

The customer service is outstanding. I like the fact that they offer a free car wash. I also noticed you have Ladies Day on Sundays with free manicures, which I would like to try out sometime. The staf that they offer a free car wash. I also noticed you have Ladies Day on Sundays with free manicures, which I would like to try out sometime. The staff is always very friendly. The waiting room is also nice. I trust them when I get service at the dealer. More