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Honda of Ames
Ames, IA
1,824 Reviews
Honda of Ames is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Honda of Ames, in Ames, Iowa, joined the Lithia Motors family of dealerships in February 2007 after being acquired from Jordan Motors, Inc. Honda of Ames, near the surrounding areas of Ames, Des Moines, Ankeny and Boone Iowa, features a wide selection of new Honda and used Honda cars , trucks and SUVs. Our inventory includes new Honda models such as the Honda Accord, Accord Crosstour, Civic, Civic Hybrid, Civic GX NGV, Civic Si, CR-V, CR-Z, Element, Element SC, FCX Clarity FCEV, Fit, Insight Hybrid, Odyssey, Pilot & Ridgeline.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,824 reviews
August 26, 2020
Mel and the service team took good care of my pilot, much appreciate the good work! They were great about answering questions that I had as well. appreciate the good work! They were great about answering questions that I had as well. More
by HH1978
Verified CustomerEmployees Worked With
August 26, 2020
Dealership needs a thorough cleaning job. The fabric on the lobby & service area chairs is filthy! Office walls need cleaned or painted. However the actual purchase process went fine. the lobby & service area chairs is filthy! Office walls need cleaned or painted. However the actual purchase process went fine. More
by LMOORE3
Employees Worked With
Percy
August 26, 2020
I have difficulty walking and on an extremely hot day I was having an oil change the service manager had the service tech to bring the vehicle directly to me rather having me walk out to the lot to get it was having an oil change the service manager had the service tech to bring the vehicle directly to me rather having me walk out to the lot to get it. More
by EIMERS
Employees Worked With
August 26, 2020
Unfortunately I did not have the best car shopping experience that every buyer wishes to have. The sales guy was very nice but I had a bad experience with the rest of the staff. 1. Sales person wa experience that every buyer wishes to have. The sales guy was very nice but I had a bad experience with the rest of the staff. 1. Sales person was very nice but miscommunicated with the sales manager. We asked for minor fixes to our car and he agreed to fix them after the sale. We only got part of our minor fixes because the sales manager thought the sales person told him something else. 2. The repair man , Ted, was very hard to get ahold of. It took 2 full months to fix my minor issues. On top of that, he did a terrible job that I could have done myself. I called Ted about 8 times during a 2 month period and he only answered twice. The two times that he answered, he was unfriendly and kept pushing our repair date. If was Honda I would probably get a different person. He was the guy I had the worst experience with. 3. Aaron Warren did our financing. As soon as we entered his office he offered us extended warranty. He kept telling us different reasons to get it and kept laugh-smiling every time we said that we didn’t need it. Finally he went from 4k to 2.5k for the same extended warranty so we decided to purchase it and think about it since he said we had 1 month to cancel. When we decided to cancel and be had an annoyed face during this process. 4. I had to contact Doug in order to sort my minor issues. I typically don’t write bad reviews but I had the feeling to do it this time because the bad experience I had. I feel like everything was nice and happy until they sold the car to me. It went downhill real quick after the sale. It was very hard to get the same customer service that I had while I was buying the vehicle. I would have given a 1-star review if it wasn’t for the good customer experience I had with the sales guy and because I’m actually enjoying my new vehicle. While I wrote a bad review, I hope customer service improves at this dealer because it has the potential to be better. More
by Reviewer1
Employees Worked With
August 25, 2020
I didn't completely understand the description of what needed to be repaired, but it was repaired at no charge, a surprise, so I didn't press the issue. needed to be repaired, but it was repaired at no charge, a surprise, so I didn't press the issue. More
by GERALD_FIESER
Employees Worked With
August 25, 2020
This is the second CRV lease I have gotten at this dealership. Both times they have been friendly, efficient and professional. Don't know what else you can say about a place of business better than th dealership. Both times they have been friendly, efficient and professional. Don't know what else you can say about a place of business better than that. More
by KONSTRUKSHUN
Employees Worked With
August 25, 2020
Great friendly service. Great to work with in resolving issues whether in purchasing a vehicle or do maintenance. Treat you like a person. Reasonably priced. Luke and Mike were great to work with.. Me issues whether in purchasing a vehicle or do maintenance. Treat you like a person. Reasonably priced. Luke and Mike were great to work with.. Mel in service is very knowledgeable. More
by COLLINSCHURCH303
August 25, 2020
Friendly staff and very helpful. All the people that I contacted during my used car buy were great. Shannon, my sales gal was very pleasant and went out of her way to find me the right car, contacted during my used car buy were great. Shannon, my sales gal was very pleasant and went out of her way to find me the right car, More
by nnylm56
Employees Worked With
Shannon
August 23, 2020
My lease was up and I decided to go with honda again. Jerry worked with me to get me at an affordable price. I enjoy leasing from honda. Jerry worked with me to get me at an affordable price. I enjoy leasing from honda. More
by MIRAJZH
Employees Worked With
August 21, 2020
For my wife and I it was a great experience. Your staff showed really interest in making sure we were well served and that we had a very good deal. We left another Honda dealer feeling as if they had no in showed really interest in making sure we were well served and that we had a very good deal. We left another Honda dealer feeling as if they had no interest in our business. Adolfo and Aaron showed us everything we wanted to see about the vehicle, options, and deals. Aaron went the extra mile finding us a great finance deal even when he found a couple obstacles. They delivered and we plan to continue working with them regardless of the 45 minutes we have to drive from Des Moines More
by Banuelos328
