Honda of Ames

First time purchase from this dealership. I have nothing but kind words to say about my experience. Friendly, helpful, and non-pushy salesmen is what I expect and this is what I got. but kind words to say about my experience. Friendly, helpful, and non-pushy salesmen is what I expect and this is what I got. More

Did the work requested, went above to find out about an issue and resolved it. Truly felt like I was important and my car was important to them to make sure everything was okay. issue and resolved it. Truly felt like I was important and my car was important to them to make sure everything was okay. More

Took several days before could get in for service.Took a Took several days before could get in for service. Took a long time just to do oil fiter and lube. Paperwork not done when told ready and came in to Took several days before could get in for service. Took a long time just to do oil fiter and lube. Paperwork not done when told ready and came in to pick up. (They used to be much more efficient, so disappointed.) More

simple oil change. thorough inspection , worked with my simple oil change. thorough inspection , worked with my schedule . hjku,nnnnbbrrd vcdeshu llkkioylhkgurje jfukyfv vfgvyrkf, kjnklghkfuerjbmvfjtoo simple oil change. thorough inspection , worked with my schedule . hjku,nnnnbbrrd vcdeshu llkkioylhkgurje jfukyfv vfgvyrkf, kjnklghkfuerjbmvfjtoo many words are un necessary. time to end this requiest More

very pleased they were very nice to me in every way i could think of the best part is i will probably buy my next honda from you could think of the best part is i will probably buy my next honda from you More

Everyone was very helpful and professional! Everyone listened and worked with me to find the option that worked best for me! Jerry was a great salesman! listened and worked with me to find the option that worked best for me! Jerry was a great salesman! More

Salesman didn't know the product very well. I tested one Civic that had a sever ding on one side (that would have developed into rust). The last car I tested - and purchased - he told me there were no blind Civic that had a sever ding on one side (that would have developed into rust). The last car I tested - and purchased - he told me there were no blind spots on these newer cars. I didn't believe him - especially after testing it on a four-lane. I did buy the car but put spot mirrors on it immediately. During closing salesman had to get another copy of insurance card because he had left it at home. Honda of Ames is always unwilling to negotiate (bought a CRV and a Civic there). Seems common among Honda & Toyota dealers. My car prices was rated as "Fair". Yes - I could have walked out but they knew I needed a car and they had the model & trim that I wanted. Finally, I was paying CASH for the car. When ready to sign the papers I was asked for my income, housing info. & job situation. I finally asked why? They said "This shows as a lease-buy-out." I said "Uh...No it is not!" They should have had the paperwork ready (accurately) when I showed up. It took nearly 3-4 hours to finalize it all. Way too slow! The only positive experience besides the salesman's friendly personality was that I was given a shuttle ride back to Ankeny. Driver was very friendly. More

I connected first via an email which was promptly returned with the information requested. Upon my in-person visit, Zach had the car ready for a test drive , providing informative and friendly servi returned with the information requested. Upon my in-person visit, Zach had the car ready for a test drive , providing informative and friendly service before and after the test drive. That continued throughout the buying process, which we handled all in one day. More

Don't trust them. Tried very hard to sell me a differential fluid change at 15000 miles when the owners manual calls for 30,000. differential fluid change at 15000 miles when the owners manual calls for 30,000. More

I've always wondered why this Honda dealership now never encourages me to bring my car there for service in over 6 months or 3 months or or changing lubed up for whatever reason they don't do that and that encourages me to bring my car there for service in over 6 months or 3 months or or changing lubed up for whatever reason they don't do that and that is really surprising they seem to be passing up a good thing or else they're totally understaffed for the service department More