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Honda of Cleveland
Cleveland, TN
1,570 Reviews
Locally owned and operated with a A+ Better Business Bureau rating, Honda Cleveland is a full service Honda dealership. Honda Cleveland has been awarded Honda's President's Award seven times and was the first dealer in Tennessee to be Express Service Cerified. Honda Cleveland has been nominated four times for the Better Business Bureau's Torch Award for business ethics.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,570 reviews
September 07, 2017
Service department Bought our first honda in 1999. We continue to return to honda of cleveland because of the service department. We will continue to do business with h Bought our first honda in 1999. We continue to return to honda of cleveland because of the service department. We will continue to do business with honda of cleveland More
by Amy Reedy
Employees Worked With
Roger Russell
September 03, 2017
Great Service Took my daughters Honda Element in for airbag recall. Service was great as usual. Mark is always great to deal with and tries to give as accurate as p Took my daughters Honda Element in for airbag recall. Service was great as usual. Mark is always great to deal with and tries to give as accurate as possible wait time--always thankful for his honesty. More
by proudmomma3
Employees Worked With
Mark Duncan
August 30, 2017
Everyone was great!! I have been bringing my 2012 Accord here about 3 years and the service staff is always wonderful. I would recommend this dealership to anyone who is i I have been bringing my 2012 Accord here about 3 years and the service staff is always wonderful. I would recommend this dealership to anyone who is in need of service to their vehicle. More
by WW
Employees Worked With
Mark Duncan
August 29, 2017
Service with a smile Every dealership needs a service man like Mark Duncan, he always goes above and beyond the call of duty, and always goes out of his way to be helpful Every dealership needs a service man like Mark Duncan, he always goes above and beyond the call of duty, and always goes out of his way to be helpful and nice. More
by Smitty10
Employees Worked With
Mark Duncan
August 26, 2017
Treated like family I went in for my routine oil change and tire rotation. I learned that my tires also needed to be aligned and balanced. Roger explained the process and I went in for my routine oil change and tire rotation. I learned that my tires also needed to be aligned and balanced. Roger explained the process and was very kind and knowledgeable! Roger, Mark, Will, and everyone I came into contact with was great! The Honda of Cleveland Service Department is nothing short of awesome! More
by jamiegal82
Employees Worked With
Roger Russell
August 24, 2017
oil change and tire rotaation work was done very quickly and neatly I was very pleased enjoyed waiting room I also looked at new cars dealership was very clean and neat work was done very quickly and neatly I was very pleased enjoyed waiting room I also looked at new cars dealership was very clean and neat More
by madmaxsr63
Employees Worked With
August 23, 2017
Watch out...only care about the sale Terrible experience from the get-go...sales person was new and yet could not get anything confirmed. Have taken new Accord in three times for recalls Terrible experience from the get-go...sales person was new and yet could not get anything confirmed. Have taken new Accord in three times for recalls that required 2+ days of wait time to fix/repair defective part and each time getting the Service Dept to answer and return my calls has been an exercise in futility. To make matters worse, each different person that speak with at the dealership comes across like they could care less what our problem is now that they've sold us the car- This includes the service manager and over all dealership manager. Stay away as this dealership is only concerned with selling your cars and not taking care of the bad ones they've sold to people. More
by Jon
Employees Worked With
Dion (sales), Stephen Hailey
August 23, 2017
Awesome Day Great staff!! Jerry and John took great care of us and gave my 15 year old "the BEST DAY EVER"!! Thank you Honda of Cleveland!! Great staff!! Jerry and John took great care of us and gave my 15 year old "the BEST DAY EVER"!! Thank you Honda of Cleveland!! More
by Missy
Employees Worked With
Jerry Anderson
August 22, 2017
Satisfied Based on years of past experience I my confident when I bring my car in they will service or fix what is necessary and goes the extra mile every time. Based on years of past experience I my confident when I bring my car in they will service or fix what is necessary and goes the extra mile every time. I don't have to worry they are charging me for things they did not do or my car did not need. More
by pippi
Employees Worked With
Roger Russell
August 22, 2017
Good service as always. We have probably purchased 10 Honda's maybe more from you. My 2016 Pilot has had a few defects that I was not very happy about. I brought it in and We have probably purchased 10 Honda's maybe more from you. My 2016 Pilot has had a few defects that I was not very happy about. I brought it in and talked to Roger Russell he assured me that everything would be fixed and it was. He has been fair and I believe honest in keeping our vehicles safe and good working order for my wife, daughter and myself. He IS my "GO TO" man at Honda. This recent visit was no exception everything went smooth. More
by jamesep
Employees Worked With
Roger Russell
