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Honda of Cleveland
Cleveland, TN
1,570 Reviews
Locally owned and operated with a A+ Better Business Bureau rating, Honda Cleveland is a full service Honda dealership. Honda Cleveland has been awarded Honda's President's Award seven times and was the first dealer in Tennessee to be Express Service Cerified. Honda Cleveland has been nominated four times for the Better Business Bureau's Torch Award for business ethics.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,570 reviews
June 27, 2017
Happy New Honda Owner Jerry Anderson met me a I parked my car and walked me through the process of exploring and then purchasing a 2017 Honda CRV EX. He was very professio Jerry Anderson met me a I parked my car and walked me through the process of exploring and then purchasing a 2017 Honda CRV EX. He was very professional and helpful. Thank you Honda for hiring salespeople with a positive and knowledgeable countenance. Looking forward to getting to know my new car. Thank you Jerry. Patricia More
by Patricia D Moore
Employees Worked With
Jerry Anderson
June 26, 2017
Service: adding value and pleasure The frustration of a tire leak was handled with a simple tire repair. However, the service I received was above what I expected for such a simple thin The frustration of a tire leak was handled with a simple tire repair. However, the service I received was above what I expected for such a simple thing. It really was so accommodating that frustration was Diminished! Yes, it is with confidence I recommend Honda of Cleveland service! More
by Kev the Rev
Employees Worked With
Greg Lee
June 24, 2017
28 years of great service for my Hondas While service costs about the same at all local dealers, l find Honda of Cleveland has the most helpful and makes me feel better keeping a good vehicl While service costs about the same at all local dealers, l find Honda of Cleveland has the most helpful and makes me feel better keeping a good vehicle robbing well. Its well worth the drive from Chattanooga to use Honda of Cleveland. Bill Kurtz More
by Bill_K
Employees Worked With
Brandon Perry
June 19, 2017
Home Run!!! This dealership has a team of professional, friendly and highly qualified people, who make you feel like you are the one and only customer of the day. This dealership has a team of professional, friendly and highly qualified people, who make you feel like you are the one and only customer of the day. Our sales person Ty Edwards was as excited as we were with the purchase of our new Pilot and Mike Hamby went above and beyond to make our dreams come true. We always come back to Honda as our choice of vehicle and we will always come back to Honda of Cleveland. More
by smcpilot001
Employees Worked With
Ty Edwards. 5 Stars, John Davis, Mike Hamby, JD Cowart III
June 17, 2017
Best car buying experience I have ever had I purchased a Honda Pilot from Honda of Cleveland and could not be more satisfied with the experience. My sales associate, Scott Glass, was very knowl I purchased a Honda Pilot from Honda of Cleveland and could not be more satisfied with the experience. My sales associate, Scott Glass, was very knowledgeable about the vehicle and incredibly understanding to my needs as a customer. This was easily the most convenient and painless process of buying a car I have ever had. My family and I have been thrilled with our new Pilot. We would quickly recommend Honda of Cleveland to anyone looking for a new car. More
by Randall Flagg
Employees Worked With
Scott Glass
June 10, 2017
Great. Best service of all dealerships I have had to visit This dealership is one of the friendliness I have had dealings with. Roger is always on top of things for me. He goes out of his way to accomandat This dealership is one of the friendliness I have had dealings with. Roger is always on top of things for me. He goes out of his way to accomandate my needs. He and the service department is the main reason I chose to purchase another Honda from this dealership. More
by ingram109
Employees Worked With
Roger Russell
June 08, 2017
Very happy with my purchase from Honda of Cleveland Honda of Cleveland met all my expectations. I called and spoke with a sales person over the phone and was able to come to a price over the phone. I ha Honda of Cleveland met all my expectations. I called and spoke with a sales person over the phone and was able to come to a price over the phone. I had called and researched many dealerships and Honda of Cleveland had a great inventory and the CRV I was looking for and we agreed on a price and I came the next day and purchased this wonderful SUV. More
by donna
Employees Worked With
Joey Dawson, Shawna Ellis
June 06, 2017
Awesome people!!! This is our third purchase with this dealership. They are exceptional hands down!!! Would not go any where else. We have always been treated fairly an This is our third purchase with this dealership. They are exceptional hands down!!! Would not go any where else. We have always been treated fairly and are always made feel special!! More
by Tody
Employees Worked With
Corey Choate, Mike Hamby, Shawna Ellis
June 06, 2017
My experience was very comfortable and pleasant. Honda of Cleveland made me feel at home and were very attentive to my needs. The buying experience was very positive and I will definitely do business Honda of Cleveland made me feel at home and were very attentive to my needs. The buying experience was very positive and I will definitely do business with them again. Shawna was my salesperson and she made me feel comfortable and at ease throughout. More
by marymossw1
Employees Worked With
Shawna Ellis, Shawna Ellis
June 05, 2017
Terrible Employee, Terrible Customer Service I would give ZERO stars if it were possible! I am very disappointed in the way we were treated by this facility. After speaking with "Jamie" by phone I would give ZERO stars if it were possible! I am very disappointed in the way we were treated by this facility. After speaking with "Jamie" by phone for two (2) days about one (1) specific vehicle, we made the two (2) hour drive from Nashville with intentions of purchasing said vehicle. I will not go into great detail but the employees that we encountered were incompetent, extremely rude, they do NOT communicate internally, they tried to get us to pay a $500 NON-REFUNDABLE deposit which is ILLEGAL! They absolutely refused to help me, I am a single mother that drove over 2 hours to purchase a vehicle. I came armed with pre-approval financing, it was a done deal. MORE LIES FROM THIS COMPANY - Jaime did NOT call us on our trip down to say that anyone was looking at the vehicle. We were told by phone that the deposit was NON-REFUNDABLE by Jessica, that is when we said, we would take our chance because who would be stupid enough to throw $500 out the window? No one in their right mind! Once we arrived at the facility, the gentleman that came outside again concurred that the deposit is NON-REFUNDABLE because as your company sees it, "you aren't going to miss out on 2 sales!" Direct quote from YOUR EMPLOYEE. RODNEY misrepresented himself as a MANAGER, when it is clear on this website he is only in SALES. Keep lying but I know the truth in my situation and everyone that comes into contact with you should be very aware of it. It is also VERY strange that only positive reviews show up, as my NEGATIVE review is not. So, it is apparent that you have many more negative reviews that you all choose to keep to yourself. Convenient. Liars and Snakes. I will NEVER do business with this company again and I will tell everyone about my NEGATIVE experience with this company. RODNEY doesn't even appear to be a manager. He is RUDE, a snake and pure xxxx. The general manager should be ashamed to have someone like him working for them. DO NOT SHOP THIS BUSINESS! YOU WILL REGRET IT! More
by Carshopper
