Honda of Downtown Los Angeles

When I first walked in "Joe" the owner, and the dealer crews greeded me with a great smiles and made me felt welcome. Then on, my main salesman "Michael Lee", who I want to give my biggest apprecia dealer crews greeded me with a great smiles and made me felt welcome. Then on, my main salesman "Michael Lee", who I want to give my biggest appreciation for giving me the best rock bottom price on my 2013 Accord. Everything went smooth until when I had to go into a little room to finalize the paerwork documents with "Cynthia Cubero". It was a nightmare!!! I was overwhelmed by her unprofessional work ethic towards the customer. With my credit rate of 850 and higher, I have advised Cynthia before she inputs all my information to the online banks to find out my credit, I said, "Please give me the lowest APR" and she said sure!. After few minutes passed, she came up with this rediculous APR rate of 6.55 and then of course I said, please run credit it again, by saying that, all of sudden, she turned into a most aggressive evil faced person i have ever seen. Cynthia not only threw my drivers license toward where I was sitting, filled with anger, and she didn't even talk to me until the end of our document process. I litterally had to just sit there and kept quiet at all time. Because of her aggressive attitude, Madness, I had to get out of that little office to get some help. Luckly I got hold of "Joseph" (General manager) came in and literally stayed with us so there won't be any more commotions. Long story short, I don't know why I had to go through that xxxx experience as a customer. Besides that situation, Other people were wuper friendly!! Joseph Shin. (Customer) More

The service department was great. I was able to schedule my service appointment the same day. The prices for the oil change is awesome. I no longer have to go to an independent shop to get my oil changed. my service appointment the same day. The prices for the oil change is awesome. I no longer have to go to an independent shop to get my oil changed. More

Being a single woman with pretty bad credit, I went into the Honda Downtown Los Angeles dealership thinking that once they run my credit, I was going to be denied. Just the opposite happened. John recogni the Honda Downtown Los Angeles dealership thinking that once they run my credit, I was going to be denied. Just the opposite happened. John recognized my need and assured me that I would be going home with a car. John along with all of the staff at Honda Downtown Los Angeles took care of me. While waiting for the credit report, we chatted about everything under the sun. John noticed that I was anxious and offered me a cup of water and some orange juice from his drawer :. I did not feel like I was being taken advantage of. I was comfortable and secure am so thankful and appreciative. Thank you so much John for your kindness, patience, thoroughness, professionalism and confidence. You are the best John!!!!!!!!!!!!!!! More

Quality service, everyone is extremely friendly and inviting. Give you the best deals. Will definitely return, and recommend it To anyone looking for not only a greay car but receiving the best dea inviting. Give you the best deals. Will definitely return, and recommend it To anyone looking for not only a greay car but receiving the best deal with The best people any dealership can have. More

People here are not HONEST, but they act very professional. Called the dealer to purchase a used car that I considered a deal. The person, Michael, who helped me on the phone said the car is avai professional. Called the dealer to purchase a used car that I considered a deal. The person, Michael, who helped me on the phone said the car is available and said it was a executive deal. I drove to the dealer (50 miles a trip), a person named Bill helped and introduced me to a manager named Joseph. Bill mentioned that the car was already sold couple days ago. Michael is an internet sales person and he did not know the car was already sold. At the end, Bill try to offer the same car with $2k more. Joseph said it was a person mistake to tell customer the card was still available. Reader can figure out the rest. They use bait and switch to attract people come over to their dealer. More

5 star rating. The reason for such a high rating is because I was not expecting to walk out with a car in my first try. They worked hard to get me a brand new car. I was shocked and happy. I would reco because I was not expecting to walk out with a car in my first try. They worked hard to get me a brand new car. I was shocked and happy. I would recommend this dealership to all my friends. More

I own my 5th Honda with the last being from this dealership and I am obviously a tremendous fan of Honda. It is absolutely the best experiencce each time for the past 24 months, when I take my car b dealership and I am obviously a tremendous fan of Honda. It is absolutely the best experiencce each time for the past 24 months, when I take my car back to Honda of Downtown Los Angeles for periodic service and am geeted by Juan Salazar, who instantly recalls my name, assesses my situation and puts me at peace that I will be taken care of and in a timely manner. Juan difuses my belief that the greatest lost art in this country today is that of "customer service". Cheers to Juan and Honda of Downtown Los Angeles. Cecil Strickland of South Pasadena, CA More

Honda LA and Honda Hollywood are easily the worst places for service. First time i went to Honda LA i went for a safety inspection. There were a few issues with my (2005) civic but no one was available to t for service. First time i went to Honda LA i went for a safety inspection. There were a few issues with my (2005) civic but no one was available to tell me the specifics. I sent an email shortly after and no response. Now i am having an issue with the airbag light on the dash (which turns out is a very common issue). (After doing some research i discovered it was a loose wire (i do not know how it came loose). I connected it back to where it goes but the light stayed on. So i took it to honda of hollywood. the rep who talked to me, after explaining my situation, told me he couldn't do anything without a $140 diagnostic first. so i took it to honda of LA. i spoke to a mike carter who told me the exact same thing. both were more interested in $140 than to actually listen to me. even mike carter told me "no quick fix". finally before leaving i decided to do the safety inspection again only to be told the one who does the inspections is off. (this was about 440 pm) thanks to all this nonsense i now hate honda. i plan on selling my civic and getting a car from a company that is more reliable like Toyota. Bottom line: HONDA IS A TERRIBLE COMPANY!!!!!! More

I needed to sell my Honda and after taking it to CarMax and one other dealer I was very disappointed in the all over experience. I brought it to Honda of Downtown Los Angeles and was meet with Brett Turne and one other dealer I was very disappointed in the all over experience. I brought it to Honda of Downtown Los Angeles and was meet with Brett Turner. He was very professional and knowledgeable and I really enjoyed doing business with him and the dealership. More

I worked with Jessica Daniels to buy a new Honda Fit. I was helping my daughter to buy this car as she was moving from New York City to LA. We worked with Jessica to put the deal together over the phone an was helping my daughter to buy this car as she was moving from New York City to LA. We worked with Jessica to put the deal together over the phone and through email. We got a great price and the accessories we wanted and they installed them prior to delivery. Jessica did a get job in arranging to have all the sales contract paperwork sent my daughter so it was all signed and ready to go prior to her arriving in LA. My daughter flew into LA on a Friday night, the dealership pick her up on Saturday at her apartment and she drove away in her new red Honda Fit, a couple of hours later. Jessica and her team at the dealership were friendly and helpful and very professional. They did what they said and I couldn't be more pleased with my experience. I would definitely recommend Jessica and Honda of Downtown LA. More