Honda of Fort Worth

I walked into this dealership after my father had called ahead for me to have an appointment with Mickey. He was paged to the showroom, and then told us he would be right back. I noticed him helping anoth ahead for me to have an appointment with Mickey. He was paged to the showroom, and then told us he would be right back. I noticed him helping another customer while we waited for 15 minutes in the lobby. The appointment we had was to test drive a 2010 Honda Fit. Finally he took us out to the base model Fit and I was allowed to drive it. He didn't know how much power the engine had, or very much about the car in general. When we got back tot he dealership we told him we wanted to look at colors, and that we would like to get the manual transmission. Right then he told us that he would have to see if he could actually get us the car we wanted. He was not very friendly throughout the entire process. We finally got to tell him the car we wanted, and he said he'd look but couldn't make any promises. Then he asked us if we were going to finance the car. I told him no, and his attitude did a 180 so fast. All of a sudden we were getting price quotes and they were off looking for our car. Finally I get a quote from him. Miffed, we left to talk about it. I decided I wanted to get the car. We called back and he said that the car I wanted wasn't local, so it would cost $200 delivery charge. Then he told us that he could not sell the car without the "dealer packages" of accessories. The price he quoted us on the phone at this point is over $20,000, which was $1,500 more than we were originally quoted. I told him I didn't want any of the "extras" and he said they couldn't sell it that way. So we decided to take our business to the dealership that actually had the car, and they sold it to us for the price quoted. We also ended up driving from Fort Worth to Round Rock to buy this car. VERY rude sales, they will treat young people badly because they think they won't be actually buying a car. I would never buy a car at Frank Kent Honda. Worst car buying experience I've ever had. More

I was getting quotes on a new Honda on line from Jennifer Rodgers, the internet sales lady. She is the first sales person I've ever dealt with who said she "wouldn't miss my business". This came after only 2 Rodgers, the internet sales lady. She is the first sales person I've ever dealt with who said she "wouldn't miss my business". This came after only 2 emails in which I was pleasant. It's like asking for a better price set her off. She was having a bad day or doesn't understand customer service. Jennifer could have nicely stated something like "sorry that's the best I can do" rather than "We won't miss your business". More

I have attempted to purchase Civics on two occasions. I dealt with Cecil Johnson. This guy was a GREAT person to deal with! Too bad the Sales Manager wasn't pleasant to deal with. :( The service departme dealt with Cecil Johnson. This guy was a GREAT person to deal with! Too bad the Sales Manager wasn't pleasant to deal with. :( The service department also made multiple mistakes on my first visit.<br> Cecil and I worked several times and agreed on a price at invoice for a Civic Hybrid with a CVT transmission. I came in late (my fault) and he had to leave claiming he didn't feel well. He just had surgery so I believed him (and still do). I tried to finish the sale but the Sales Manager raised the price about $800.00. I left stating I wouldn't come back.<br> The next day I bought a Mazda 3 instead. This car gave me back problems so I tried to return it three days later. The seller wouldn't work with me (Hillard Mazda - terrible). So, I went back to Frank Kent to try again. They low-balled my trade $2000.00 less than Vangergriff Honda. I bought the Civic Hybrid from Mike Allen at Vandergriff Honda instead (nice guy!). <br> This week I decided to trade the Hybrid in for a Civic Si. Cecil was wonderful (again) to deal with. The Sales Manager lowballed my trade again even though Riley Mazda, Jerry's Toyota, and Bankston Honda all said they could pay $500.00 more. <br> What is with Frank Kent Honda and their "inability" to provide a decent trade? Also, the Sales Manager read me the riot act because I had wasted the time of his salespersons. I had cash in hand, financing already set up. All I had to do was give them a check and sign papers, but they lowballed my trade and (again) expected too much for the sale!<br> I am going to go into the dealership on Monday and personally pay Cecil for his time (he deserves it), but I cannot imagine ever doing business with these folks. More