Honda of Freehold

I just bought my car on July 19, 2017. My experience at Honda of Freehold was excellent. Anthony Guiffredo was very helpful and took me through the start till finish. I believe I got the My experience at Honda of Freehold was excellent. Anthony Guiffredo was very helpful and took me through the start till finish. I believe I got the best price for my trade in also. I would definitely use Anthony for any future purchases and I have already recommended my daughter and son-in-law to go to him when they are ready to trade in their CRV, More

Excellent Most informative sales person, I have ever had! Raj Kang, I would recommend him to anyone looking for a new vehicle! He was very helpful in my decisio Most informative sales person, I have ever had! Raj Kang, I would recommend him to anyone looking for a new vehicle! He was very helpful in my decision! More

Great service Great dealer, have never had an issue! Steven has always been very helpful. Thanks a bunch! If you need professional assistance be sure to give them a Great dealer, have never had an issue! Steven has always been very helpful. Thanks a bunch! If you need professional assistance be sure to give them a call! More

First time buyer This was my first time in this dealership and I was definitely satisfied with the service. Alex was very helpful. He was able to find a car that was a This was my first time in this dealership and I was definitely satisfied with the service. Alex was very helpful. He was able to find a car that was absolutely perfect for my needs. Overall, I was pleased with how things turned out. More

Deceitful I received an email with price on a vehicle. When I arrived, I was told (ready for the big surprise), the emailed price was a mistake. The salesman sa I received an email with price on a vehicle. When I arrived, I was told (ready for the big surprise), the emailed price was a mistake. The salesman said they would "honor" the price - well, that would have been the right thing to do. But then they added to that price nonsense/sleaze add-ons (stolen vehicle "gap" insurance, dealer preparation), re-added the delivery charge (which was inclusive in the website quote), to come back to almost MSRP, and negotiate from there. They stole two hours of my time. Hard to trust any sales organization that behaves like this one. Also carefully read all the positive reviews on several dealer ratings sites. They appear to be written by the same person, over and over again. Same words, same grammar, same messages, similar stories. If true, what kind of dealership needs to pay their staff to write fake reviews? More

air bags recall Fred was very knowledgeable and to the point made sense was a pleasure dealing with him and will return in the future again when needed Fred was very knowledgeable and to the point made sense was a pleasure dealing with him and will return in the future again when needed More

Satisfied Customer The service at Freehold Honda was excellent, they evaluated my problem and fixed it quickly and at a reasonable price. Fred, who is the employee I dea The service at Freehold Honda was excellent, they evaluated my problem and fixed it quickly and at a reasonable price. Fred, who is the employee I dealt with, was very thorough and helped me with the repairs and saved me money. He is a big reason why I will return to Freehold Honda. More

Excellent Customer Care!!! Honesty: Joel Kahn honored the internet quote I received from Kayla Castro. No bate and switch here. What I was quoted is exactly what I received! Honesty: Joel Kahn honored the internet quote I received from Kayla Castro. No bate and switch here. What I was quoted is exactly what I received!!! Kindness: He was very kind in accepting my not so pretty trade in. Courtesy: Joel was very proficient regardless of the time restraint that was put on him ( I need to be at work by 1pm and I was driving out of the lot in my new car before 12:30pm). Excellent Customer Care from the entire staff of Freehold Honda . More

Not a good experience at all! So, I drove out to Freehold yesterday looking for a used Accord ELX that was in stock. I had seen another one that day at another dealer, but did not So, I drove out to Freehold yesterday looking for a used Accord ELX that was in stock. I had seen another one that day at another dealer, but did not like the color. I met with Raj, drive the car and then we all started "the dance." It was the same car as I had seen in the other dealership, but a different color. I told them the price I had been given at the other dealership for a Certified Honda. They initially couldn't come to grips with the price I had, but they eventually agreed to have the car Honda Certified and also gave me the same trade in I had received. Then they gave me a price if about $398 for what they called "Gap" insurance. I asked them what it was for...they told me it would cover me in case my insurance didn't cover me if I was financing the car. I told them I would think that over and let them know today when I planned on coming.back for the car. Last night, I emailed Raj to go thru all the numbers that I had written down at the dealership because I wanted to make sure I had money in my account to cover the check I was going to write. I also checked online about Gap insurance and saw that: A. It's not mandatory and B. It's more suggested if you are leasing or financing the car. Raj emailed me back and told me that I was off by $1000. I called him, we went thru the numbers again , and he kept insisting I was wrong. It was really simple math-- 14 minus 9 is 5, not 6! He got his calculator out and finally agreed. So now today, I emailed them first thing and said I had done my research and decided bi did not want the Gap insurance. Raj said--- come, the car will be ready. I said ok, but I want the Gap out of the deal. He said they would not do it. I said, talk to Scott and tell him I don't want it. He said-- two different times," It's out of my hands". Finally Scott emailed and said that they never had said it was optional. I had written in my notes to check to see if I needed it and told him he had told me that. Scott then said, well, that's the price. He also said that he believed we were $600 apart and that he doubted that the price I gave him from the other dealership( where btw I have purchased 6-7 cars from) was a real price. Finally, I questioned why there was a $1450 Certification fee as well as a $795 prep fee. Wouldn't one fee cover the other? In the end, I walked away. Raj was obviously unable to do anything without Scott and Scott looked and sounded today overworked and overwhelmed. Once he started to question my price from the other dealership, I knew I was done. If you go there....beware and maybe try elsewhere. More