Honda of Freehold

BEWARE! I wish I could give a negative star for this place, but I'll start with the positive. The girl at the cashier's desk is really nice! The end. So, to b I wish I could give a negative star for this place, but I'll start with the positive. The girl at the cashier's desk is really nice! The end. So, to begin the horror story, about a month ago I came in to purchase a vehicle with an attractive internet price. After test driving the vehicle, the salesman came back with a invoice for about $4000 more than the advertised price. This included a $1000 LOYALTY FEE, $498.97 DOC FEE, around $500 "NON TAX FEE," approx $400-500 titling fee, $136.50 registration fee, around $1500+ sales tax (depending on what you buy obviously), and $398.69 for TOTAL LOSS PROTECTION. Sales tax, titling, & registration fees are non-negotiable. That wasn't the issue. I specifically stated that I would not pay for any of their miscellaneous fees or insurances. I was flat out lied to and told that TOTAL LOSS PROTECTION is a dealer fee and that I cannot purchase the vehicle without it. THIS IS A BLATANT LIE! READ THE CONTRACT! TLP IS OPTIONAL! So, I finally got to the shady finance guy, Mike, who added on $3040 in insurances without my knowledge, and to be honest, I just signed the sales contract because I was tired after being there for hours. The following Monday, after reading through each insurance contract, I realized that they all stated that I had an UNCONDITIONAL RIGHT TO CANCEL, so I came back and told Mike I wanted to cancel them. He tried to lie and say I couldn't, but when I read the contract to him, he got pissed and said he was going to rewrite my sales contract and give me almost double the interest rate (so the dealer can make back the difference in interest instead). I told him that it was fine and I would just refinance the loan. Mike LIED AGAIN and told me that I couldn't refinance before 3 months. I did some Googling and realized he said that because he doesn't get a kickback from the loan if i refi before 90 days. So what did I do? Refinance the next day at 2.99%. :) Oh, and let's not forget the sales manager, Lorenzo. When I asked about the TOTAL LOSS PROTECTION that I explicitly stated that I didn't want, he lied as well and said it was a "dealer fee" and refused to cancel it or reimburse me my $398.69. He then said he could write it out of the contract, but he'd increase the price of the vehicle by $400. I told him I'd never sign that contract. Disgusting. Turns out, when I called Fortegra (the company that provides TLP), they don't even have any record of my vehicle being covered. They never sent in the paperwork. So the dealership just stole $400 from me plus interest for an insurance I don't even have. Thus, I have no choice but to file a formal complaint against this UNETHICAL behavior with the BBB, State Attorney General, contact Patrick Dibre, and Honda directly and mention your names, Mike and Lorenzo. I'll leave the salesman's name out of it because I do think he's just a nice guy trying to do his job. It's unfortunate lying to customers is encouraged from management. I'll give you a word of advice from one salesperson to another though: Customer loyalty and growth in your book of business is contingent upon honesty and transparency. Simple as that. That includes a conversation detailing specific costs, whether or not certain fees are required, and reviewing the cost of credit in compliance with Regulation Z. That is what earns a referral. We all know the greatest compliment is a referral, but this dealership will certainly not be getting one from me. Steer clear, folks. More

Ron is a highly disorganized person Intensely disappointed with Ron when I met him on Saturday. He doesnt have the proper organization skills of a salesman and found everything difficult Intensely disappointed with Ron when I met him on Saturday. He doesnt have the proper organization skills of a salesman and found everything difficult to even discuss options between new vehicle and leasing options. He was upset with a person inside his own dealership who gave an Internet price and he was showing that one the customer. Please refrain from visiting this dealership if you want to have a smooth buying experience. More

Refused to give me a price Went there on Saturday evening. Wanted pricing info to lease a civic. Salesman told me he needed a "commitment" from me. I said all I want. Is the pr Went there on Saturday evening. Wanted pricing info to lease a civic. Salesman told me he needed a "commitment" from me. I said all I want. Is the price to lease. I ended up walking out. I just contacted the GM and he told me "I have the right to give you a price or not." In all the years I have leased cars I have never heard of this business practice. More

Honda Fit I have just leased my third Honda Fit. My sales rep Raj was knowledgeable,polite and sensitive to my needs. It was a very pleasant experience. I have just leased my third Honda Fit. My sales rep Raj was knowledgeable,polite and sensitive to my needs. It was a very pleasant experience. More

Odyssey purchase Paul went out of his way to make sure the Purchase of my van went well. He is both knowledgeable and sincere. I Highly recommend ! Paul went out of his way to make sure the Purchase of my van went well. He is both knowledgeable and sincere. I Highly recommend ! More

2015 Honda Civic purchased with Paul Ditolla My mother is a die hard Toyota owner but I am a die hard Honda owner. After many, MANY recalls & other issues with her last Toyota, she opened her min My mother is a die hard Toyota owner but I am a die hard Honda owner. After many, MANY recalls & other issues with her last Toyota, she opened her mind to the idea of getting a Honda. After hearing good things from me and her friends, she was set on moving to a Honda. Paul was a great salesperson for us. He was open, honest, and patient with us. We had a terrible experience with DCH Academy Honda which is like 5 mins from where she lives. So we drove a bit further to Honda of Freehold. Paul was able to get us the best price on the Honda Civic and the value for her trade-in was the same at other dealerships. He is very easy to talk to and went out of his way to help us even staying late to finalize everything for us. What was also great is that the time we purchased the vehicle they had a promotion going with free oil changes, car washes, and loaner cars for life. So these were some nice perks to have. She's only had to use it once so far. Hopefully we don't have issues in getting free oil changes and car washes in the future. One shaky thing that happened was that the finance manager said we'd be getting a higher interest rate even though the sale manager approved us on the lowest rate the day before. So, when we heard that, we almost left. But the finance manager said that he'll try and get the rate and if something happens, he'll let us know. But in the end, we got the rate we initially were approved for. All in all, it was a good experience mainly due to Paul's exceptional service. I hope he is there when I need to buy my next car. More

Excellent salesman Brad treated us with the utmost respect. We told him what we were interested in. He listened to us and then presented us with our options. He showed u Brad treated us with the utmost respect. We told him what we were interested in. He listened to us and then presented us with our options. He showed us how all our options in the svu worked. There was no question left on answered. Within 2 hours we were driving off in our new CR-V. We are going to highly recommend Brad and Freehold Honda! More

Get a second opinion when they recommend you for the service Brought my car for regular service, the dealership recommend me for changing the timing belt and fix the spool valve leaking. I told them I did my ti Brought my car for regular service, the dealership recommend me for changing the timing belt and fix the spool valve leaking. I told them I did my timing belt somewhere else before. The inspection report still said that I need to replace the timing belt. This really makes you think if they actually look at your car when they recommend anything. Then, they tell me the spool valve is leaking and if I dont fix it right away, it will make my alternator fail. This sounds so serious so I asked how much and it turns out $1300. So I turn it down since I never see any oil leaking on the ground before. Today, I got a second opinion. I do have a leak indeed; however, I was told that this is such a minor leak and the repair is not necessary. If I have to take care of it, the spool valve gasket is only $15 for the part. $15+ service vs. $1300!! Minor leak that is not necessary vs. immediately attention is needed!!! After these two recommendation, I personally ask myself should I even listen to their recommedation next time! In general, the customer service representative is very nice and friendly. However, I feel they are trained to sell the service like this! Especially those days that they are not busy and do not have much customers! More

Outstanding Service The attendant was truly knowledgeable and professional She answered all my questions and offered advice. She was courteous and extremely friendly, m The attendant was truly knowledgeable and professional She answered all my questions and offered advice. She was courteous and extremely friendly, made me feel at home. Service was performed expeditiously. Other Honda Dealers are closer to my residence, but it is worth the travel because of the outstanding Service I received at Freehold. More

Friendly, helpful, excellent service! Excellent service done in a timely manner. Staff was friendly , helpful and attentative. The head service Manager, Sal Hernandez, was extremely profe Excellent service done in a timely manner. Staff was friendly , helpful and attentative. The head service Manager, Sal Hernandez, was extremely professional, friendly and.a pleasure to work with. Would go anywhere else! More