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5,251 Reviews of Honda of Freehold - Service Center
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January 09, 2022
Waited 3 hours at the dealership for a simple oil change. If I knew the wait would be this long for an oil change I would’ve asked for a shuttle back to my house which is less than 10 miles away OR would’ve If I knew the wait would be this long for an oil change I would’ve asked for a shuttle back to my house which is less than 10 miles away OR would’ve went somewhere else. I wanted to be loyal as I’ve been getting my car serviced here since I bought it but this was an absolute waste of time. Worse off, I did have an appointment as well but I guess that doesn’t matter these days cause we can just attribute all failings to the pandemic. The companies that will survive this pandemic will be the ones who will be best able to adapt to this new landscape and ones that focuses on customer service and not just throw their hands up in the air and say, “oh well, coronavirus.” I understand there’s a labor shortage, but how long are we going to say that’s an acceptable excuse? 3 hours. 3 HOURS for an oil change. Oh by the way, all I get is free coffee and the television in the waiting room stuck on the news channel. More
by JVLennon
Verified CustomerEmployees Worked With
Other Employees :
Don’t remember his name, just wanted to get out of there
January 09, 2022
Stephen does a great job in taking care of my pilot. He kept me advised and the car was delivered on time. Very satisfied with Stephen. However went to pick up my Pilot I had a N95 Mask on. Someone fro kept me advised and the car was delivered on time. Very satisfied with Stephen. However went to pick up my Pilot I had a N95 Mask on. Someone from service approached me (not Stephen) and stood 2 feet from me with his mask below his chin. I asked him to back up and put his mask on. He backed up and pulled his mask up with his nose fully exposed. He came back and again stood 2 feet for me. Again I told him to put his mask on and cover his nose. He refused. He argued with me that he had his mask on properly. I called for the Service Manager who came & took care of me. I explained what happened & he said he would take care of it. If you want my future business get back to me saying that the maskless service person has been reprimanded. Thank you. 732-915-6647 or claude.Gallello@gmail.com More
by User-d72151e6cb
Employees Worked With
January 08, 2022
I had a scheduled appointment for our new SUV. We were promptly addressed, the tech was professional asked all the right questions. Told us the cost and expected time of completion. It was an extremely si promptly addressed, the tech was professional asked all the right questions. Told us the cost and expected time of completion. It was an extremely simple and pleasurable experience! More
by newmanison
Employees Worked With
Jake Hendricks
January 08, 2022
Service was on time. Waiting area was clean. Technician provided the information for the service and gave options. provided the information for the service and gave options. More
by laura_hany
Employees Worked With
January 08, 2022
Scheduled an appointment and was on way ahead of scheduled. Eric the service rep was very polite and courteous. scheduled. Eric the service rep was very polite and courteous. More
by Isaiah
January 07, 2022
I went recently for an oil change and Cole, Sal as always were great when I was there. And a shot out to Jake who took care of me six months earlier. I actually drive an extra 20 min, because of the great se were great when I was there. And a shot out to Jake who took care of me six months earlier. I actually drive an extra 20 min, because of the great service and great team at Honda of Freehold. More
by angelcolon33
January 07, 2022
It was a very good experience we would take him home and brought back to the dealership when they had to work on the car I was very satisfied with brought back to the dealership when they had to work on the car I was very satisfied with More
by MRREGENCY
Employees Worked With
Sal Hernandez
January 07, 2022
I dropped off my CRV for service and told Steve that I need to pick up my CRV by 1:30pm. An hour before I got a call it's ready. Reliable service. need to pick up my CRV by 1:30pm. An hour before I got a call it's ready. Reliable service. More
by LCYAP02
Employees Worked With
