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Honda of Freehold - Service Center

Freehold, NJ

4.6
5,240 Reviews

5,240 Reviews of Honda of Freehold - Service Center

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October 27, 2021

Steven Mutchler, line manager, was very knowledgeable and helpful. He advised me of the services needed for my car repair. I highly recommend him. More

by TULGAN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2021

Very friendly and courteous service provided by the line manager. Appointment was easy and accommodating. More

by josephmarzella0409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2021

Claudia, the agent who took care of me, was friendly and very efficient and helpful. My. My car was serviced in a reasonable amount of time. More

by JILLDRUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia
October 27, 2021

Was asking service rep.for breakdown of maintenance service since it was extremely high and he was very annoyed since his manager told him not to spend so much time with me! Terrible customer service More

by JWONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Mutchler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Hernandez
Nov 05, 2021 -

Honda of Freehold responded

We apologize for the experience you had in our service department. Please give me a call directly to discuss further at 732-414-3721. Sal Hernandez Service Manager

October 27, 2021

Eric was very friendly, courteous and even found a way to save me some money. More

by JSENESI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2021

Great service and technicians are really good and know there stuff. I am very happy. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia, Sal Hernandez, Jake Hendricks
October 26, 2021

Steven was helpful in writing down our issues, investigating, and then fixing our issues with our car. More

by Alex Wasserman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2021

Worst experience ever. I dropped my car off at 720am for a simple oil change. 5 hours later I was called and told my car was ready. I picked up my car only to leave and see it still said I only had 5% oil l More

by AMYRUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Hernandez, Jake Hendricks
Nov 05, 2021 -

Honda of Freehold responded

We apologize for the experience you had in our service department. Please give me a call directly to discuss further at 732-414-3721. Sal Hernandez Service Manager

Nov 05, 2021 -

AMYRUM responded

You are already aware of how upset I am about my lack of service and customer service. I was shocked nothing was offered to me except lies. You could have reached out and tried to do something to keep me as a customer but did zero. I was told I needed over $8000 of work on my car “just to get it running safely” and then further work as well. I took my car to two other mechanics who both agreed I did not need more than half of what you claimed. I had all needed repairs done for $2300. I will not return to you dealer again.

October 26, 2021

Very accommodating . Service was easy and loaner was nice to drive. . Will use them again More

by joannec2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2021

Cole Craven is great. Takes care of me like family. We need more of that type of service these days. More

by SAL.PREVETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
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