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Honda of Freehold - Service Center

Freehold, NJ

4.6
5,266 Reviews

5,266 Reviews of Honda of Freehold - Service Center

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July 27, 2021

The agent I dealt with was EXCELLENT!!! But the facility was short-staffed. Steve handled me effectively and extremely efficiently. He was wonderful. I would definitely use him again. More

by MJC41428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2021

For oil change and front brakes job mechanic took 4 hours without finals check jobs he performed after I left for home Eric called me come back to check work mechanics did More

by SUPADHYAY_5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Weaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Honda of Freehold responded

We apologize for your experience in our service department, please give me a call directly to discuss further at 732-414-3721. Sal Hernandez Service Manager

Jul 30, 2021 -

SUPADHYAY_5 responded

Mechanic did not final check my car before bring to me. Service Advisor gave me my car key to pay cashier. I was on the Rt18 by Walmart make a turn come back to see service area I was very disappointed from your certified mechanic does this type of work.

July 26, 2021

Good service, didn't take too long even though I didn't have an appointment. Also the dealership has a shuttle for free to take you anywhere. Thanks More

by KP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2021

Good service department. Gets you in and out quickly. Staff is professional and courteous. Would definitely buy another Honda from Freehold Honda. Maybe a Passport. More

by GIGANTOR423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2021

This service center is always friendly and efficient. Give reliable prices and inspections on further work to be done. Always straight forward regarding issues with the vehicles. More

by drivs86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2021

Need to take car in for recall. Was satisfied with the service , friendly staff. Repair was completed within the estimated time I was told. Thank you More

by leerose823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Hendricks
July 25, 2021

Overall a good experience. But it can be made better. Eric is a very pleasant guy. But the service center needs to keep a close watch on workload on him. My car was serviced (oil change) in quick time bu More

by AG43009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2021

Claudia was really helpful getting your car fixed even though we had to order parts in weight she was able to expedite it and get it done before the time schedule More

by Ron Dyck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia
July 24, 2021

I purchased my Honda at Honda of Freehold in 2009. I continue to get it serviced there. The service department is great. I always ask for Steve Mutchler. He is the best! More

by GERARD_MANGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2021

Charged me $200 for a diagnostic when I asked for an estimate. Couldn't be friendlier, cleaner, or better at their job, but prices are ridiculous and language loopholes to take my money make me not want More

by MICHAELJBOYLE215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Weaver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Honda of Freehold responded

We apologize for your experience in our service department, please give me a call directly to discuss further at 732-414-3721. Sal Hernandez Service Manager

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