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Honda of Freehold - Service Center

Freehold, NJ

4.6
5,233 Reviews

5,233 Reviews of Honda of Freehold - Service Center

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January 29, 2021

Very happy with the promo professional service that I received at Freehold Honda. Will return for fire visits! It was great working with Sal and the service dept. More

by captraf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Hernandez
January 29, 2021

Steve was very friendly and thorough. I dropped the car off for an oil change and I got a call less than an hour later that it was finished! Other places will take hours because they know you are not waiti More

by RBGANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2021

I was very pleased with the service received by Cole. He was knowledgeable, courteous and took the time to explain everything to me. He worked within my budget. More

by Jam6063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2021

Very long wait time to get service rep to answer phone. Finally made appointment online. Upon arrival, Steve service was prompt and informative of my service options. Wait time was reasonable. I will retur More

by JOHNMARGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2021

When I arrived for my appointment, I was greeted by a service member. Within a few minutes a Service Representative attended to my needs. I found Steven to be professional, knowledgeable and curteous. More

by JDEMETRIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2021

I've had an issue with my hondalink and they won't replace the module. I've brought it in twice. The buttons don't always work but they won't fix it. They claim it's my error. The car is 3 years old a More

by mark.mckinnon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Steve Mutchler
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2021

I was very pleased with my last visit. I had made a mistake when booking online. I wasn’t aware that I scheduled as a drop off. I wanted to wait for my car. Steve helped me and my car was ready in a ti More

by getz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2021

Service department is top notch. Was treated very well and had a super smooth visit . Highly recommend this dealer and its staff knowledgeable and helpful. More

by Alotawork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Hernandez
January 27, 2021

I used to like it better. There was complementary breakfast and car wash I missed it this time. Plus my oil change price doubled. Otherwise very good More

by 13SUSAN50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Honda of Freehold responded

Thank you for your feedback. Due to the pandemic we are not permitted to put out bagels anymore. Also, we usually do wash cars but when it's very cold the pads freeze and would scrape your car. We appreciate your visit to our service department. Have a great day and stay safe.

January 27, 2021

I dont want to write anything. This is why i dont complete your surveys. The stars should be enough. Next time I will just delete this nonsense imposition on the paying customer. I'm doing business w More

by PRINCEPETE1
Recommend Dealer
Yes
Employees Worked With
Jake Hendricks
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