Honda of Freehold - Service Center

Did what I expected. By using the dealer o am able to keep 2009 car running like new. Very good service, and did everything I wanted keep 2009 car running like new. Very good service, and did everything I wanted More

Jake was amazing. Fixed my car in No time. They even offered me a liner or a ride back to my place of work. That Jake is always striving for excellence. offered me a liner or a ride back to my place of work. That Jake is always striving for excellence. More

Fast, friendly and reliable. I liked that they washed my car. They should also vacuum and wipe the inside as well though. I thought I had a warranty for the entire lease term. I was told that. Not happy abo car. They should also vacuum and wipe the inside as well though. I thought I had a warranty for the entire lease term. I was told that. Not happy about that. More

11/4/2020 waited nearly 3 HOURS (arrived 950am, left 1250pm) for an oil change, tire rotation and replacement of air and cabin filters for my CRV. Had 10am appt, told service rep it was my first time tr 1250pm) for an oil change, tire rotation and replacement of air and cabin filters for my CRV. Had 10am appt, told service rep it was my first time trying this dealer for service, was told "should be out by Noon". Made clear I had an appointment 30 minutes away at 1pm. Should have known there'd be problems when it took 10 minutes standing around after arrival to even be greeted by a service rep. At Noon was told "almost done", at 1230 that they needed 20 more minutes. Was offered a loaner at that point, but the first car they brought was low on gas. Second one took more time so I just waited for my car. At 1230 brought all this to the attention of Service Manager Sal Hernandez and then things got even worse. He told me all his problems (very busy service dept, COVID, etc.) and became sarcastic and insulting as well. Didn't even get the free car wash since I had to finally leave once they finally gave me my vehicle. I guess having an appointment doesn't mean anything at Honda of Freehold, "home of the 3 hour oil change". I also told the Service Manager before I moved near Freehold that I bought 5 CRV's over the past 17 years at Honda of Princeton. You won't see me buying one at Honda of Freehold. More

Easy service with quick response. Got a rental car without issue which was helpful to correct the two recalls on the car. Scheduling was also easy. without issue which was helpful to correct the two recalls on the car. Scheduling was also easy. More

Honda of Freehold was able to schedule my car’s drop-off for an airbag recall on the same day and provide a rental. I got the car back the following day with a complimentary car wash. for an airbag recall on the same day and provide a rental. I got the car back the following day with a complimentary car wash. More

The Honda of Freehold dealership was very accommodating and worked fast to get my car done in time. I was very happy to have my car back within a couple of hours. and worked fast to get my car done in time. I was very happy to have my car back within a couple of hours. More

Steve explained ever part of the service that was being done and there was no surprises. Everything went as planned Great job steve and crew done and there was no surprises. Everything went as planned Great job steve and crew More

HAD 9:00 APPOINTMENT. USED LOCK BOX THE NIGHT BEFORE. WENT TO PICK THE CAR UP AT 2:00 AND IT WAS' NT DONE!! WAS TOLD SINCE I USED LOCK BOX MY TIME DID NOT APPLY. RIDICULOUS OPERATION. I HAVE 5 HONDAS I WENT TO PICK THE CAR UP AT 2:00 AND IT WAS' NT DONE!! WAS TOLD SINCE I USED LOCK BOX MY TIME DID NOT APPLY. RIDICULOUS OPERATION. I HAVE 5 HONDAS IN MY FAMILY. NONE WILL EVER BE EVER SERVICED THERE. HAMILTON OPERATION IS FIRST CLASS AND EFFICIENT. More

Customer service personnel was very helpful and professional and made my very comfortable. Customer Service was able to take care of my needs and made my visit very productive professional and made my very comfortable. Customer Service was able to take care of my needs and made my visit very productive More