Honda of Freehold - Service Center

Damaged My Car And Attempted To Hide The Damage I came in for service on my vehicle, 25K service, at 7am Wednesday. Following Saturday, I used my car for grocery shopping and while loading the trun I came in for service on my vehicle, 25K service, at 7am Wednesday. Following Saturday, I used my car for grocery shopping and while loading the trunk noticed some new scratches. At first I thought that another car scratched my bumper on the way out but on closer inspection noticed the scratches, which were bad enough to take off paint, had been painted in. NO HIT AND RUN WOULD PAINT IN SCRATCHES!!!! We called Saturday but service was already closed. Finally, reached the manager on Monday and brought the car in on Tuesday only to be told that they don't carry paint, don't do touch ups, then later that the mechanics don't have access to the paint. Why are you lying to us? The worst part of the whole ordeal, the one that leaves a bad taste in our mouth, is that you damaged our car, covered it up, and then lied. More

Liars I wish I could give them 0 stars at all as my experience with them was atrocious. At first I was there to see lease prices on the same version of my c I wish I could give them 0 stars at all as my experience with them was atrocious. At first I was there to see lease prices on the same version of my car, I have a '12 accord coupe v6 and looked at a new '15 version. They offered me close to $500 on a $31k car where I could pay that for a german luxury car. Second of all what really griped me was that I came in a week prior to this review due to my driver side window button being broken (it popped out of the socket) and I could not close the window. The blonde haired woman (who was very rude to me) assured me at the end when I was told that the part was not in and would be in by Thursday. It did not come in until Monday. She also stated that since I was under 36k miles and 3years that all this would be covered under warranty. I came in car was serviced and at the end I was charged $325 for the part and service. I discussed this with the service rep that help me who's name is George 649808 and said that he cannot do anything about it and that it cannot be covered under warranty since it is physical damage. There was no explanation except for the fact that its physical damage and that nothing could be done even though I argued for a little bit of time. I will not be going back to this place ever, I would've gotten the 4th car from these guys but this new management is absolutely horrible. They lie their way through the whole process. I'll just get my new car and service from DCH honda in Old Bridge. More

Great customer service and affordable pricing! I recently visited Honda of freehold service department to service my vehicle. I must say the new service manager Rich was great. He was very hands o I recently visited Honda of freehold service department to service my vehicle. I must say the new service manager Rich was great. He was very hands on and involved. Not just some guy behind the scenes. Everyone was very friendly and the service was quick and affordable. Very convenient; I will definitely be referring my family and friends. See you at my next oil change! More

Worse service department experience I dealt with Steve and his manager Rich Sabatino. If you are thinking of having your vehicle serviced here I strongly recommend you consider going el I dealt with Steve and his manager Rich Sabatino. If you are thinking of having your vehicle serviced here I strongly recommend you consider going elsewhere. I was treated with no respect after spending $2,000 on a repair bill. I will definitely never go back nor recommend anyone to go to Freehold Honda. Please be aware, very unfriendly. I will Never return after purchasing three car here. More

asked for my battery to be checked last winter I went to the service center because my car was having trouble starting asked for my battery to be checked. I waited two hours at 730 am a last winter I went to the service center because my car was having trouble starting asked for my battery to be checked. I waited two hours at 730 am and was told my battery was fine.... car starts fine... THREE days later my car had to be towed --- the battery died and leaked onto the starter so I needed a two 40 miles from home and a new battery and a new starter. I contacted klye roth my service guy and sent pictures of the battery. I never heard back. I called to find out the Honda dealership was sold and I left message for Jerwin the service manager never heard from him today I called to find out new ownership and am awaiting a call. I have purchased many cars over the years from this dealership..... VERY DISSAPPOINTED Lisa Padula More

Terrible experience My wife took the car (Odyssey Touring 2006) to this service center because it had a weird problem. The car would shake / vibrate badly while driving My wife took the car (Odyssey Touring 2006) to this service center because it had a weird problem. The car would shake / vibrate badly while driving but ONLY between 45~65 mph. Drives normal below or above that speed range. The dealership charged their "diagnostic" fee (~$89?) and told me that I need a wheel balancing and maybe a transmission oil change? I asked that a disbalanced wheel should cause even more shake as I speed up but it subsides ! The gentlemen that called me back to say yeah okay you don't need wheel balancing - but you need an axle replaced as it's leaking. Total cost $499 + $100 !!!!!!!! I again didn't see the correlation so I asked how confident are we that this will fix the problem. The answer hmm about 60-80% So I am at a dealership because I thought they would know the car best and to get a quality service and here I am, playing a guessing game and paying with an arm & a leg? I declined, paid my "diagnostic" fee and went to a local mechanic - who did a FREE estimate - and told me I have a broken engine mount which causes the engine to shake when accelerating and it subsides because when I am at a higher speed, it doesn't take that much effort to keep going. I am very sorry but I am disappointed and I feel I have been robbed - with the diagnostic fee and the unprofessional attitude, I don't think I want to go back unless the dealership can make it right. I have been a loyal customer and have had better experiences in the past. I hope someone from the dealership reads this and I would be happy to hear from them to restore my confidence. More

From the moment I spoke to George Otero to make my appointment for my TSX, I knew I'd be well taken care of. George answered all of my questions very professionally and with enthusiasm. I felt I was appointment for my TSX, I knew I'd be well taken care of. George answered all of my questions very professionally and with enthusiasm. I felt I was talking to a good friend of mine vs. the average service person that I've spoken to in the past. Thanks to George my Acura TSX is no longer going back to Acura. More